If you need to change an email address in your registry account, please contact the Compliance Team at registry@rpra.ca. Registry users cannot update email addresses themselves; this can only be completed by RPRA.
Topic: General
Who can reset passwords in the registry?
Account admins can manage password resets for all active users in the account. Primary users are also able to manage password resets, but only for active users within the programs they are the primary user for. If secondary users require a password reset, they can reach out to the account admin or primary user to do so.
How can I reset a password in the registry?
The account admin or primary user navigates to the program homepage of which the user requiring a password reset is enrolled in. The account admin or primary user then clicks their username at the top right of the page to show the drop-down list and selects Manage Users.
In the Active Users table, the account admin or primary user clicks Reset Password on the row for the user they want to reset the password for and clicks Confirm.
The user’s password has now been reset. They will receive an email with a password reset link.
Note: the password reset link will expire within 24 hours. If the link expires before the user creates a new password, the account admin or primary must click “Reset Password” again to restart the process.
See the FAQ: Who can reset passwords in the registry?
How can I ensure that my products or packaging are collected and sent for management when I don’t know where they end up once a consumer discards them?
Producers are not required to collect and manage their own branded products and materials. Instead, a producer is expected to collect and manage a portion of similar materials in Ontario. The portion of material that a producer collects and manages is known as their minimum management requirement. A minimum management requirement, which is set based on calculations outlined in the applicable Regulation, is the weight of the products or packaging that the producer must ensure is collected and managed. The calculated amount is proportionate to the weight of materials that producer supplied into the province.
For example, a producer who supplied laptops into Ontario does not need to collect and manage their own branded laptops. Instead, they must ensure that they collect and manage an equivalent weight of information technology, telecommunications, and audio-visual equipment (ITT/AV) materials.
Similarly, a producer who supplied cardboard boxes into Ontario does not need to collect and manage those exact cardboard boxes. Rather, they need to ensure that an equivalent weight of paper is collected and managed.
Almost all producers will work with producer responsibility organizations (PROs) for the purposes of meeting their obligations to collect and manage materials. PROs establish collection and management systems across Ontario for different material types. A producer can meet their obligations to collect and manage materials by entering into a contract with a PRO to provide these services on their behalf.
What is an ECA or jurisdictional permit number and what if it is not recognized in the HWP Registry?
An Environmental Compliance Approval (ECA) is a permission issued in Ontario by the Ministry of the Environment, Conservation and Parks that imposes activity-specific rules to ensure businesses operate their facility, site or system in a manner that is protective of human health and the natural environment. Activities that may require an ECA include hazardous waste transportation, landfilling, waste transfer or processing, private or municipal wastewater treatment, and general manufacturing.
ECA numbers are used on manifests to identify carrier and receivers in Ontario and to validate that all parties are approved to manage the selected waste stream. If you are a carrier or a receiving facility, all ECA numbers must be linked to your Hazardous Waste Program (HWP) Registry account.
If your facility is located outside of Ontario, you may have been issued a similar permit or receiver number by your local jurisdiction with respect to your involvement in the handling of hazardous waste. You must link this permit number to your RPRA registry account to complete the receiver information on a manifest.
If the permit number is not accepted in the HWP Registry, please contact the ministry at hazardouswasteprogram@ontario.ca and provide the following information in your request:
- Contact information: phone number, phone extension (if applicable), and email.
- Other jurisdiction approval number (if applicable)
- Role (carrier or receiver)
- Company name
- Mailing address: address, city, postal code/zip code, province/state, and country
- Receiving site information: address, city, postal code/zip code, province/state, and country
- Waste information:
- List all Ontario waste classes this site will manage, including the three-digit number and waste product name. For more information, please see Appendix A of the updated Registration Guidance Manual for Generators of Liquid Industrial and Hazardous Waste.
Where can I find resources related to the Excess Soil Registry?
RPRA has developed an Excess Soil Registry Resources webpage to help users navigate the online system and complete common activities such as account creation, filing and searching for notices. Resources include step-by-instructions and walk-through videos.
Where can I find resources related to the Tires Registry portal?
Registry Resources such as Registry Procedures, Compliance Bulletins, and Reporting Guides can be found on our Tires Registry Resources webpage.
Where can I find resources related to the Lighting Registry portal?
Registry Resources such as Registry Procedures, Compliance Bulletins, and Reporting Guides can be found on our Lighting Registry Resources webpage.
Where can I find resources related to the ITT/AV Registry portal?
Registry Resources such as Registry Procedures, Compliance Bulletins, and Reporting Guides can be found on our ITT/AV Registry Resources webpage.
Where can I find resources related to the Hazardous and Special Products Registry portals?
Registry Resources such as Registry Procedures, Compliance Bulletins, and Reporting Guides can be found on our Hazardous and Special Products Registry Resources webpage.
Where can I find resources related to the Blue Box Registry portal?
Registry Resources such as Registry Procedures, Compliance Bulletins, and Reporting Guides can be found on our Blue Box Registry Resources webpage.
Where can I find resources related to the Batteries Registry portal?
Registry Resources such as Registry Procedures, Compliance Bulletins, and Reporting Guides can be found on our Batteries Registry Resources webpage.
Where can I find resources related to the use of the Registry?
RPRA has developed a library of resources to support Registry users navigate the online system and meet their regulatory requirements. RPRA consistently adds to this pool of resources based on upcoming requirements, emerging needs, and questions we receive from stakeholders.
View Registry resources for each program: