RPRA finalizes Registrant Service Standards

RPRA has finalized its Registrant Service Standards. These standards were developed to evaluate and measure RPRA’s performance to ensure registrant satisfaction, enhance operational efficiency, optimize costs where possible, and identify areas for continuous improvement.

The standards apply to all registrants across producer responsibility programs and digital reporting services, starting in 2026.

View RPRA’s Registrant Service Standards.

From September 2 to October 17, 2025, RPRA consulted on its proposed registrant service standards, including hosting two webinars to discuss the proposal and answer questions. Information about the consultation, including the webinar recordings and presentation slides, can be found on the consultation webpage.

RPRA thanks all consultation participants for their valuable input, which was carefully reviewed and considered when finalizing the standards. All feedback received is captured in the consultation report, which documents how RPRA considered the feedback and questions and answers from the two webinars.