RPRA has posted its final Registrant Service Standards. These standards were developed to evaluate and measure RPRA’s performance to ensure registrant satisfaction, enhance operational efficiency, optimize costs where possible, and identify areas for continuous improvement.
The finalized standards apply to all registrants across producer responsibility programs and digital reporting services, starting in 2026.
Click here to view the finalized Registrant Service Standards.
Consultation process
From September 2 to October 17, 2025, RPRA consulted on its proposed Registrant Service Standards. This proposal outlined the proposed standards, as well as the evolution of RPRA’s approach to service delivery.
Registrants were invited to review the proposal and send written feedback by October 17, 2025. RPRA also hosted two webinars to discuss the proposal and answer questions. Recordings of the webinars and presentation slides are linked in the ‘Webinar Materials’ section of this page.
RPRA thanks all participants for their valuable input, which was carefully reviewed and considered when finalizing the standards. All feedback received is captured in the consultation report, which documents how RPRA considered the feedback and questions and answers from the two webinars.