Frequently Asked Questions

FAQ filtered results:

• Program: Blue Box , Hazardous and Special Products

  Topic: Collection systems , PRO , Processor , Producer

  Toggle the submenu Do I dispose of my empty paints cans, pesticides, solvents and fertilizers at Blue Box collection sites or HSP collection sites?

  Paints, pesticides, solvents fertilizers obligated under the HSP Regulation along with their primary packaging must be accepted at collection sites collecting the corresponding material. For instance, empty paint cans and pesticide aerosols obligated under the HSP Regulation must be accepted at collection sites collecting paint and pesticides.

  See our FAQ to understand “Under the HSP Regulation, is the packaging of antifreeze, pesticides, solvents, paints and coatings obligated?” and “Are containers that are obligated under the HSP Regulation obligated as Blue Box materials?“

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Producer , Registry

  Toggle the submenu What is the difference between an account admin, a primary and a secondary user in the Registry portal?

  Account admins have access to all information within a registrant’s account. They can create and assign primary and secondary users’ access to the account, edit and submit reports, and pay fees. They are the only ones who can manage PROs.  Account admins can view all activities users undertake. They will also be the recipient of emails from the Registry portal.

  Primary users can only assign secondary users’ access to the account, edit and submit reports and pay fees.

  Secondary users can only edit and submit reports and pay fees.

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• Program: Blue Box

  Topic: Producer , Reporting

  Toggle the submenu Are cheques an obligated material?

  Yes, cheques are an obligated material and should be reported under the paper material category. If you have questions regarding how to determine whether you are the brand holder and are obligated to report the supply of cheques, please reach out to the Compliance & Registry team at registry@rpra.ca.

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting

  Topic: PRO , Producer , Registry

  Toggle the submenu Why can’t I see the Manage PRO widget to add my PRO choice?

  The Manage PRO option will appear on the dashboard below your list of supply data reports when your supply data reporting is complete and if you have management requirements. If your supply data reporting is below the supply exemption threshold you will not have management requirements, and therefore not need to assign a PRO to assist with your obligations.

  Also note that Account Admin are the only portal users that can manage your PRO’s responsibility, so this widget is not viewable to primary and secondary users.

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Producer

  Toggle the submenu Who is a brand holder?

  A brand is any mark, word, name, symbol, design, device or graphical element, or a combination thereof, including a registered or unregistered trademark, which identifies a product and distinguishes it from other products.

  A brand holder is a person who owns or licenses a brand or otherwise has rights to market a product under the brand.

  Note:

  • If there are two or more brand holders, the producer most directly connected to the production of the material is the brand holder.
  • If more than one material produced by different brand holders are marketed as a single package, the producer who is more directly connected to the primary product in the package is the brand holder.

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• Program: Blue Box

  Topic: PRO , Producer , Registry , Reporting

  Toggle the submenu Are beverage containers eligible for a producer’s allowable deductions for Blue Box materials that are deposited into a receptacle at a location that is a) not an eligible source, and b) where the product related to the Blue Box material was supplied and used or consumed?

  No, beverage containers are not eligible for this deduction.

  The allowable deduction is permitted for Blue Box materials that are deposited into a “non-eligible source,” meaning a place where consumers dispose of Blue Box materials that are not included in the producer-run collection system.

  Under the Blue Box Regulation, beverage containers that are supplied to Ontario consumers for personal, family, household or business purposes are obligated Blue Box materials. The inclusion of “business purposes” is unique to the beverage container material category.

  Because supplying a beverage container can mean either supplying for “personal, family and/or household purposes” that will likely be consumed and disposed of in a residential context (e.g., a home, apartment, long-term care facility, etc.) or supplying for “business purposes” that will likely be consumed and disposed of in a commercial or institutional context (e.g., a restaurant, college or gym), there are no “non-eligible sources” for beverage containers. All beverage containers must be reported and collected from all sources, whether they are residential, business, commercial or institutional.

  See our FAQ to understand “What deductions are available to producers under the Blue Box Regulation?”

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• Program: Blue Box

  Topic: Collection systems , PRO , Producer

  Toggle the submenu What collection service obligations do producers have to eligible communities that currently receive recycling curbside collection but residents also have access to “secondary” or “convenience” recycling depots?

  Where an entire community is receiving recycling curbside collection and has access to recycling depots, the requirement is that during transition, that same level of service is still provided. After transition, there is no requirement to maintain depots within these communities.

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu How do I pay my fees to RPRA by electronic data interchange (EDI)?

  If you select electronic data interchange (EDI) as your method of payment, this is an electronic payment through your bank, also commonly known as EFT or ACH.

  Follow these steps to complete your payment:

  1. Submit your payment using RPRA’s banking information provided on your invoice.
  2. Be sure to reference your Invoice Number when you submit this payment to your bank so that we will be able to identify your payment.

  Please note:

  • Registry invoices are considered due on receipt.
  • Invoices are in CAD funds and payments must be sent in CAD.
  • It may take 1-2 weeks for your payment to be reflected in your Registry account once you have completed it.

  If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu How do I pay my fees to RPRA by cheque?

  If you select cheque as your method of payment, follow these steps to complete your payment:

  1. Make your cheque payable to “Resource Productivity and Recovery Authority”
  2. Enter your Invoice Number on the memo line of the cheque
  3. Please send your cheque to*:

  • • Resource Productivity Recovery Authority
    • PO Box 46114, STN A
    • Toronto, ON
    • M5W 4K9

  *As of January 20, 2023, the address for mailing cheques to RPRA has been revised. Please update your records and send cheques to the above address going forward.

  Please note:

  • Registry invoices are considered due on receipt.
  • Invoices are in CAD funds and payments must be sent in CAD.
  • It may take 2-4 weeks for your payment to be reflected in your Registry account once you have mailed your cheque due to mail and cheque processing times.

  If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu How do I pay my fees to RPRA by electronic bill?

  If you select electronic bill payment as your method of payment, this method of payment is done through your online banking account, using the bill payment functionality. It is available at major Canadian banks (e.g., TD, RBC, BMO, Scotiabank, etc.).

  Follow these steps to complete your payment:

  1. Log in to your bank account.
  2. Go to the bill payment section and choose to add a payee.
  3. Search for and select “RPRA” as the payee.
  4. Once “RPRA” is selected, enter your registration number as the account number to make your payment. Your registration number can be found on your invoice.

  Please note:

  • Registry invoices are considered due on receipt.
  • Invoices are in CAD funds and payments must be sent in CAD.
  • It may take 1-2 weeks for your payment to be reflected in your Registry account once you have completed it.

  If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

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