If you have questions, please contact our Compliance Team at registry@rpra.ca or call 1-833-600-0530.
Topic: RPRA Program Fees
Is there a minimum amount for refunds?
Yes, RPRA does not process refunds for individual orders amounting to less than $10.00 CAD.
How will I receive my refund?
For payments made by credit card, our standard practice is to issue refunds directly to the original credit card used for the payment. This ensures a straightforward and secure refund process.
For payments made by other payment methods, we offer three refund options:
- Electronic Funds Transfer (EFT): Refunds can be transferred directly to your bank account.
- Cheque: Refunds can be issued via cheque only if the initial payment was made by cheque.
- Credit Transfer: Refunds can be applied as a credit toward unpaid orders.
Will RPRA issue a refund?
Yes, RPRA may issue a refund in two circumstances:
- Misreported Supply Data: If a producer misreports their supply data, they must contact RPRA immediately to request an adjustment that will be reviewed by the compliance team. For more information on what to do if you misreport supply data, please click here.
- Correction to a Completed Manifest: If a correction to a completed manifest is required, the generator or authorized generator delegate (AGD) must contact RPRA to request a correction.
Why is my credit card sometimes locked as the default payment method when paying HWP fees in the registry?
When your HWP invoice total is $500 or less, the default method for paying that invoice is automatically set to credit card. This feature aims to simplify transactions for smaller amounts and ensure a smoother payment process.
As seen in the image below, if your HWP invoice is $500 or less, the payment method will automatically be set to credit card. Once you click next, you will input your credit card details, then click pay. Your payment will process automatically. If an alternate payment method is required, please contact us.
Note: As of April 2024, all programs except for HWP, have the option to select from various payment methods, including bank withdrawal, credit card, electronic data interchange, electronic bill payment, and cheque, regardless of the invoice amount.
If your company is unable to pay an invoice by credit card, please contact RPRA’s Compliance Team at registry@rpra.ca or (833) 600-0530.
Can a producer choose to work with an external consultant?
Producers are obligated parties under the Resource Recovery and Circular Economy Act and are ultimately responsible for their data submitted through RPRA’s Registry. Producers can choose to contract with an external consultant to support their data submission, but third parties have limited permissions in the Registry as they are not regulated parties.
A producer can choose to assign a primary or secondary user profile in their Registry account to an external consultant. An external consultant may submit supply data reports and/or pay registry fees on the producer’s behalf.
External consultants cannot submit and/or sign registration, executive attestations, account admin changes or supply data adjustment documentation on behalf of a producer. External consultants cannot be account admins, nor can they manage a PRO within the Registry on behalf of a producer.
Can I submit a partial payment for only the facilities I manage?
The HWP Registry is unable to accept partial payments for invoices issued to an account. Monthly invoices will include the applicable fees for all manifests completed during the previous month and will break fees down by facility. Consider an internal business process to bill back each facility as required.
See FAQ: Can we set up separate invoices for each facility within one account?
See FAQ: What information is included on an invoice for HWP Registry fees?
What are the invoicing options for the various users in the HWP Registry?
| Admin | Primary | Secondary | |
|---|---|---|---|
| Receive invoice notifications via email | ⚫ | ⚫ | |
| Pay invoices in the Registry | ⚫ | ⚫ | ⚫ |
| Download invoices in the Registry | ⚫ | ⚫ | ⚫ |
| Filter invoices by facility, date, invoice number, payment status | ⚫ | ⚫ | ⚫ |
| View manifests with fees | ⚫ | ⚫ | ⚫ |
| Download manifests with fees reports | ⚫ | ⚫ | ⚫ |
| Receive separate invoices for each facility within one account | Not Applicable | ||
| Pre-payment of invoices | Not Applicable | ||
| Make partial payment to invoices | Not Applicable | ||
Where can I find past invoices in the Registry?
Registrants can access past invoices in their Registry account under a new tab labelled “Invoices”. See sample screenshot below.
Why must I now pay HST on my Hazardous Waste Program Registry fees, when I never paid HST before?
RPRA received a ruling from the CRA that HST must be charged on its fees under the Resource Recovery and Circular Economy Act, 2016 (RRCEA). RPRA has determined that this ruling applies to all RRCEA producer responsibility programs and the Excess Soil and Hazardous Waste programs.
Before January 1, 2023, you paid Hazardous Waste fees to the Ministry of the Environment, Conservation and Parks. Now, you are paying fees to RPRA to cover the costs of building, operating and providing support for the new HWP Registry. These RPRA fees are subject to HST.
How do I know if an invoice has been amended?
Registrants can access past invoices in their Registry account under a new tab labelled “Invoices”. A banner will be displayed that highlights whether an invoice has been amended to include HST as well as the date the amended invoice was reissued. This will show on all invoices with an invoice date before December 21, 2022. See sample screenshot below.
Why is RPRA suddenly collecting HST on fees?
Starting January 1, 2023, RPRA will collect 13% HST on all fees at the time of fee payment.
This decision is based on a ruling RPRA received from the CRA in which HST must be charged on its fees under the Resource Recovery and Circular Economy Act, 2016 (RRCEA). RPRA has determined that this ruling applies to all RRCEA producer responsibility programs and the Excess Soil and Hazardous Waste programs.
On December 22, 2022, RPRA will reissue invoices that were issued prior to January 1, 2023, amended to indicate that 13% HST was paid. From December 22 onwards, registrants will be able to access the amended invoices in their Registry accounts under a new tab labelled “Invoices”. The amended invoice will show an HST amount as well as the date the amended invoice was reissued.
Important notes:
- On the amended invoices there have been no changes to the Invoice Total and registrants will not be required to pay any additional monies to RPRA for past invoices.
- Registrants may be able to claim input tax credits for the HST collected on RPRA fees, for both the amended invoices and new invoices issued January 1, 2023, onwards. However, RPRA is not in a position to provide tax advice and suggests you consult your internal or external accountants to seek their counsel.
- All new invoices issued effective January 1, 2023, will contain appropriate information identifying the amount of the HST and other relevant details. These invoices will also be displayed under the “Invoices” tab in a registrants’ Registry account.
Can we set up separate invoices for each facility within one account?
The HWP Registry is unable to issue separate invoices for different facilities managed under one account.
Monthly invoices will include the applicable fees for manifests completed during the previous month and will break fees down by facility. If a user is looking for more details about facility-specific activities, they can find that information in the registry.
See FAQ: What information is included on an invoice for HWP Registry fees?
See FAQ: Can I submit a partial payment for only the facilities I manage?