Frequently Asked Questions
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Account admins can manage password resets for all active users in the account. Primary users are also able to manage password resets, but only for active users within the programs they are the primary user for. If secondary users require a password reset, they can reach out to the account admin or primary user to do so.
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The account admin or primary user navigates to the program homepage of which the user requiring a password reset is enrolled in. The account admin or primary user then clicks their username at the top right of the page to show the drop-down list and selects Manage Users.
In the Active Users table, the account admin or primary user clicks Reset Password on the row for the user they want to reset the password for and clicks Confirm.
The user’s password has now been reset. They will receive an email with a password reset link.
Note: the password reset link will expire within 24 hours. If the link expires before the user creates a new password, the account admin or primary must click “Reset Password” again to restart the process.
See the FAQ: Who can reset passwords in the registry?
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Each Registry account has one account admin, who is responsible for enrolling the company in programs (e.g., HWP, batteries, etc.) and adding/removing additional account users.
There is one primary user for each program enrolment. In HWP, the primary user can add/remove users to the HWP program, add program roles (such as generator, carrier or receiver) and receive email notifications (such as when a new invoice is available).
Secondary users can create and edit generator facilities and waste information (generator/AGD roles only), add ECA information and edit contact information (carrier/receiver roles only), and create, edit and sign manifests.
Driver users are specific to the carrier role in HWP. Drivers can create, edit and sign manifests but cannot add ECA information.
Manifest-only users, like driver users, have a reduced level of access limited to viewing, creating, editing and signing manifests. They cannot view, edit, or manage facilities, or view information related to fees.
There is one accounts payable (AP) user per account. An AP user can access and pay invoices, manage saved payment methods and receive email notifications about billing and payments. The AP user can also be contacted by RPRA in the event of a billing or payment question. If the AP user has a primary access level in the HWP registry, they also can reset passwords for active users and add or remove users within the same program. If an AP user has a secondary access level in the HWP, they can create and manage facilities and waste, as well as view, create, or edit manifests.
Account admins can manage password resets for all active users in the account. Primary users are also able to manage password resets, but only for active users within the programs they are the primary user for. If secondary users, drivers or manifest-only users require a password reset, they can reach out to the account admin or primary user to do so.
User Management
Functionalities Admin Primary Secondary AP User Driver* Manifest-only Add/remove users across programs ⚫ Reset passwords for all users across programs ⚫ Add / remove users to same program ⚫ ⚫ ⚫(only if given primary access to the program) Reset passwords for active users within the same program ⚫ ⚫ ⚫(only if given primary access to the program) Receive invoice notifications ⚫ ⚫ ⚫ Create / manage facilities ⚫ ⚫ ⚫ ⚫ Create / manage wastes ⚫ ⚫ ⚫ ⚫ View / create / edit and sign manifests ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ *Available only to accounts where the carrier role is selected. Drivers will only be able to view and action manifests where the company is listed as the carrier -
Yes, all users who have an active waste stream associated with an active facility and have not delegated account creation to an Authorized Generator Delegate are required to create an account in the HWP Registry. Account creation consists of entering your company name and contact information and creating usernames and passwords. Once you create an account in the new registry, you will be able to migrate all of your existing generator numbers from HWIN (and associated facility and waste information) to your one company account.
If you are a generator who is fully delegating to an Authorized Generator Delegate (AGD), you will not have to create a Registry account. In that case, the AGD will manage your facility and waste information under their own Registry account.
If you are a generator who doesn’t have an active waste stream associated with an active facility, there is no need to create a registry account or delegate an AGD to do so on your behalf.
See FAQ: Will HWIN users’ data be migrated to the HWP Registry?
See FAQ: What is delegation?