Frequently Asked Questions

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu Can my collection site be open seasonally?

  Battery, electronics, lighting and tire collection sites must be operated during regular business hours throughout the calendar year.

  Household hazardous waste collection sites may open seasonally. The Where to Recycle map should reflect the time of the year when the collection site operates.

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu How can I update my collection site type (e.g. depot, retail)?

  To update the type of collection site, submit a request through the map directly by:

  • looking up the location,
  • clicking the location,
  • clicking the ‘Report an issue for this location’ link, and
  • filling out the form by providing the correct collection site type.

  

  If the request is for multiple locations, contact the Compliance Team at registry@rpra.ca with the following information:

  • the issue,
  • name and address for each collection site, and
  • your contact information.

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu How can I remove a duplicate collection site on the Where to Recycle map?

  To delete a duplicate collection site, submit a request through the map directly by:

  • looking up the location,
  • clicking the location,
  • clicking the ‘Report an issue for this location’ link, and
  • filling out the form by asking to remove the duplicate collection site.

  

  If the request is for multiple locations, contact the Compliance Team at registry@rpra.ca with the following information:

  • the issue,
  • name and address for each collection site, and
  • your contact information.

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu If my collection site is listed on the Where to Recycle map, do I have to accept materials from the industrial, commercial and institutional (IC&I) sector?

  Municipalities are required to accept materials from the sectors identified in their Environmental Compliance Approval (ECA). Municipalities are not required to accept more than what their ECA requires them to.

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu Why isn’t my collection site on the Where to Recycle map?

  If your collection site isn’t part of a PRO’s collection network, it won’t appear on the map. The map populates collection sites with data entered by producers or PROs on their behalf.

  If you are working with a PRO and your site is not listed on the map, contact your PRO.

  If you aren’t already working with a PRO and want to add your collection site to the map, you can find a list of PROs and their contact information on the applicable program page of RPRA’s website.

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu What is the difference between a public and private collection site?

  A public collection site must be publicly accessible and accept designated used materials during regular business hours. Publicly accessible collection sites and events appear on the Where to Recycle map.

  A private collection site (e.g. office or school that collects designated materials) does not need to be publicly accessible. Private collection sites do not appear on the map.

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu How do I remove my collection site from the Where to Recycle map?

  First, contact your PRO to confirm if the collection site should be considered private or if it can be removed entirely from their collection system. If they confirm it can be removed from the system, ask them to deactivate it so it no longer appears on the map.

  If you aren’t working with a PRO, request to remove your collection site through the map directly by:

  • looking up the location,
  • clicking the location,
  • clicking the ‘Report an issue for this location’ link, and
  • filling out the form asking to remove the collection site.

  

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu How do I update the materials collected at my site on the Where to Recycle map?

  Wrong materials showing

  If your site doesn’t collect the material(s) listed on the map, you can submit a request to change it through the map directly by:

  • looking up the location,
  • clicking the location,
  • clicking the ‘Report an issue for this location’ link, and
  • filling out the form by providing which materials should be removed.

  Materials not showing

  If you collect more materials than what is listed on the map, contact your PRO and they’ll update your collection site information.

  If you aren’t already working with a PRO for a specific material and want to add a material to your collection site, you can find a list of PROs and contact information on the applicable program page of RPRA’s website.

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu How do I update my collection site website on the Where to Recycle map?

  Websites are taken from Google Maps. If the information on Google Maps is incorrect, update your Google account information by following these steps. Note: there may be a delay between the time you update your information in Google and it showing on RPRA’s map.

  If the information on Google Maps is correct and not showing on the Where to Recycle map, request to change it through the map directly by:

  • looking up the location,
  • clicking the location,
  • clicking the ‘Report an issue for this location’ link, and
  • filling out the form by providing the correct website link.

  

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu How do I update my collection site phone number on the Where to Recycle map?

  Phone numbers are taken from Google Maps. If the information on Google Maps is incorrect, update your Google account information by following these steps. Note: there may be a delay between the time you update your information in Google and it showing on RPRA’s map.

  If the information on Google Maps is correct and not showing on the Where to Recycle map, request to change it through the map directly by:

  • looking up the location,
  • clicking the location,
  • clicking the ‘Report an issue for this location’ link, and
  • filling out the form by providing the correct phone number.

  

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