Frequently Asked Questions

Here are the lists of registered PROs:

Tire PROs

Battery PROs

ITT/AV PROs

Lighting PROs

Blue Box PROs

Hazardous and Special Products PROs

These lists will continue to be updated as new PROs register with RPRA.

When paying fees to RPRA,  you can select from one of the following payment methods:

• Bank withdrawal (pre-authorized debit)
• Credit card
• Electronic data interchange (EDI; also commonly known as ACH or EFT)
• Electronic bill payment
• Cheque

For instructions on how to submit payment by the method you chose, read one of the following FAQs:

• How do I pay my fees to RPRA by credit card?
• How do I pay my fees to RPRA by bank withdrawal (pre-authorized debit)?
• How do I pay my fees to RPRA by electronic bill?
• How do I pay my fees to RPRA by cheque?
• How do I pay my fees to RPRA by electronic data interchange (EDI)?

To note, Registry invoices are considered due on receipt. Invoices are in CAD funds and payments must be sent in CAD.

We recommend using Google Chrome, Mozilla Firefox, Microsoft Edge or Apple Safari when accessing the Registry. If you are experiencing an issue with the Registry, try clearing your cache or updating the browser to the latest version.

If you are using a different browser, the Registry will not function.

You should use the address where you carry on business. If you carry on business in more than one location in Ontario, use the main address for your business in Ontario. If you do not have an Ontario address, use the address that relates to the activities you carry out in Ontario.

Yes. PROs are private enterprises and charge for their services to producers.

Each commercial contract a producer enters with a PRO will have its own set of terms and conditions. It is up to the PRO and producer to determine the terms of their contractual agreement, including fees and payment schedule.

RPRA does not set the terms of the contractual arrangements between PROs and producers.

No. A PRO cannot report on behalf of service providers.

Yes. Producers and service providers can enter into contractual agreements with multiple PROs.

No. Section 68 subsection (3) of the Resource Recovery and Circular Economy Act states that “a person responsible for establishing and operating a collection system shall ensure that no charge is imposed at the time of the collection.”

Program fees are charges that producers obligated under the Resource Recovery and Circular Economy Act, 2016, are required to pay to RPRA annually to recover its operational costs, including costs related to building and operating the registry, providing services to registrants, and compliance and enforcement activities.

All current and past fee schedules can be found here.

To register as a PRO, contact the Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free 1-833-600-0530.

No. Producers and PROs working on their behalf must operate the collection systems they have established as required by the Regulation even after their requirements are met. If a consumer is refused permission to drop off materials at a registered collection site, they can contact the Compliance and Registry Team at registry@rpra.ca, 647-496-0530 or toll-free at 1-833-600-0530.

Under the Resource Recovery and Circular Economy Act, the Authority is required to provide an annual report to the Minister that includes information on aggregate producer performance, and a summary of compliance and enforcement activities. Under section 51 of the Act, the Registrar also is required to post every order issued on the Registry.

A producer responsibility organization (PRO) is a business established to contract with producers to provide collection, management, and administrative services to help producers meet their regulatory obligations under the Regulation, including:

• Arranging the establishment or operation of collection and management systems (hauling, recycling, reuse, or refurbishment services)
• Establishing or operating a collection or management system
• Preparing and submitting reports

PROs operate in a competitive market and producers can choose the PRO (or PROs) they want to work with. The terms and conditions of each contract with a PRO may vary.

No. The Authority does not administer contracts or provide incentives. Under the Regulations, producers will either work with a producer responsibility organization (PRO) or work directly with collection sites, haulers, refurbisher’s and/or processors to meet their collection and management requirements. Any reimbursement for services provided towards meeting a producers’ collection and management requirements will be determined through commercial contracts.

To discuss any payment, contact your service provider or a PRO. RPRA does not set the terms of the contractual arrangements between PROs and producers.

Resident in Ontario means a person having a permanent establishment in Ontario within the meaning of the Corporations Tax Act. A permanent establishment is usually a fixed place of business such as an office, factory, branch, warehouse, workshop, etc. In some cases, a corporation will be deemed to operate a permanent establishment in Ontario. These include cases where:

• The corporation produced, grew, mined, created, manufactured, fabricated, improved, packed, preserved or constructed anything in the province, in whole or in part;
• The corporation carries on business through an employee or agent in the province who has general authority to contract for the corporation; or
• The corporation carries on business through an employee or agent in the province who has a stock of merchandise owned by the corporation from which they regularly fill orders that they receive.
• A corporation will also have a permanent establishment in Ontario if it uses substantial machinery or equipment in the province, or if it is has a permanent establishment elsewhere in Canada and owns land in the province.

For more details about what constitutes a permanent establishment, see the definition of “permanent establishment” in the Corporations Tax Act.

To create a Registry account with the Authority, you will need to provide:

• CRA Business Number (BN)
• Legal Business Name
• Business address and phone number
• Address of where you work (if different from the main office)
• Contact information for your billing contact (this may also be added later)

For regulatory purposes, we need to know your legal name — the name you are incorporated under.  We also need to know your business operating name if it is different from your legal business name to add to our published list of registrants. The list of registrants will be available on our website to allow registrants to interact with one another and to provide information to the public.

For example, if you are a registered collector and your legal name is 123456789 Ontario Ltd. and your business operating name is “Jack’s Garage,” a member of the public looking for a place to drop off used tires will need to know the name you are operating under to identify your location.

Brand holders and producers that supply products and packaging are required by legislation to meet individual mandatory collection and resource recovery requirements and may face compliance and enforcement consequences for failing to do so. The executive attestation ensures that executives responsible for managing the brand holder’s or producer’s business are aware of these requirements and can ensure that appropriate measures are put in place to achieve compliance with the regulations.

Individual Producer Responsibility (IPR) means that producers are responsible and accountable for collecting and managing their products and packaging after consumers have finished using them.

For programs under the Resource Recovery and Circular Economy Act, 2016 (RRCEA), producers are directly responsible and accountable for meeting mandatory collection and recycling requirements for end of life products. With IPR, producers have choice in how they meet their requirements. They can collect and recycle the products themselves, or contract with producer responsibility organizations (PROs) to help them meet their requirements.

The Authority is the regulator designated by law to oversee the operation and wind up of current waste diversion programs under the Waste Diversion Transition Act, 2016. The Authority provides oversight, compliance, and enforcement activities with respect to regulations made under the Resource Recovery and Circular Economy Act, 2016.

The Authority recognizes the commercially sensitive nature of the information that parties submit to the registry. The Authority is committed to protecting the commercially sensitive information and personal information it receives or creates in the course of conducting its regulatory functions. In recognition of this commitment, the Authority, in addition to the regulatory requirements of confidentiality set out in the Resource Recovery and Circular Economy Act 2016 (section 57), has created an Access and Privacy Code that applies to its day-to-day operations, including the regulatory functions that it carries out.

Obligated material supply, collection, and resource recovery data will only be made public in aggregate form, to protect the confidentiality of commercially sensitive information.

The Authority will publish the names and contact information of all registered businesses – producers, service providers (collectors, haulers, processors, etc.), and producer responsibility organizations. The public will also have access to a list or method to locate any obligated material collection sites, as this information becomes available.

As part of its regulatory mandate, the Registrar will provide information to the public related to compliance and enforcement activities that have been undertaken.

The information that is submitted to the Registry will be used by the Registrar to confirm compliance and to track overall collection and management system performance. It will also be used by the Authority to update its policies and procedures and by the Ministry of Environment, Conservation and Parks for policy development.

In accordance with the legislation (Resource Recovery Circular Economy Act 2016, section 57), the Authority is required to comply with strict confidentiality requirements. The Authority has also developed an Access and Privacy Code that applies to its day-to-day operations.

The Registry has been developed according to cybersecurity best practice principles. This includes VPN-based restrictions, staff training on all cybersecurity policies, staff access to the Registry on a strict role-requirement basis, and registry interface security features (example: two-factor authentication).

A volunteer organization is a person who:

• Is a brand holder who owns a brand that is used in respect of batteries or EEE;
• Is not a resident in Canada;
• Has registered with the Authority; and
• Has entered into a written agreement with a producer for the purpose of carrying out one or more producer responsibilities.

A volunteer organization is not a producer but can take on the registration and reporting responsibilities for producers in relation to its brand. Under the Regulation, producers remain responsible for meeting their management requirements and cannot pass off their obligations through voluntary remitter agreements or any other commercial agreement.

Any brand holder or producer who is interested in making any agreement as indicated (or described) above, should contact the Compliance Team at registry@rpra.ca, 647-496-0530 or toll-free at 1-833-600-0530.

You are an information technology, telecommunications, audio-visual (ITT/AV) producer if you market ITT/AV into Ontario and:

• Are the brand holder of the EEE and have residency in Canada;
• If there is no resident brand holder, have residency in Ontario and import EEE from outside of Ontario;
• If there is no resident importer, have residency in Ontario and market directly to consumers in Ontario (e.g., online sales); or
• If there is no resident marketer, do not have residency in Ontario and market directly to consumers in Ontario (e.g., online sales).

Even if you do not meet the above definition, there may be circumstances where you qualify as a producer. Read the Electrical and Electronic Equipment Regulation for more detail or contact the Compliance and Registry Team for guidance at registry@rpra.ca or (647) 496-0530 or toll-free at (833) 600-0530.

As shown in the table below, verification of the ITT/AV supply data reported in 2020 and 2021 is not required. Verification of supply data for ITT/AV will be required starting in 2022 for products supplied in 2020. All subsequent years of supply data are required to be verified when the data is reported.

For more information on the required verification and audit of data, view the Registry Procedure: EEE Verification and Audit.

Yes. If you are a producer with retailers or distributors supplying your obligated EEE into Ontario, you can email us at registry@rpra.ca to discuss options on how to report your supply data. There are several options available, including an easy-to-use sales formula and weight conversion factors. See the EEE Verification and Audit procedure for more information.

One option is to have your supply data reported by each of your retailers or distributors on a piecemeal basis. The piecemeal option requires that extra steps be undertaken by you and the Authority. You must contact the Authority in advance if you wish to pursue this option.

Note that even if you have a retailer or distributor providing data on your behalf, it remains the producer’s obligation to ensure that all the required data gets reported and that it is reported accurately to the Authority in accordance with the EEE Regulation. The entry of inaccurate information by someone on your behalf is not a defense to non-compliance.

Yes. You are still required to register with the Authority Registry even if you already have an existing account.

Producer supply data is used to calculate their individual minimum management requirements under the EEE Regulation.

To learn how calculations are formulated, visit the FAQ How are ITT/AV producer minimum management requirements determined?

A producer’s individual management requirements are determined by formulas found in section 14 of the Regulation, summarized in the table below:

*For reports submitted in 2024, producers should use RPRA’s manual calculator

It is important to note that producers must ensure that all ITT/AV collected is managed regardless of what their minimum management requirement is.

Note: Producers with a management requirement below a certain threshold may be exempt from registering with and reporting to RPRA. See our FAQ ‘How do I determine if I am an exempt ITT/AV producer?’ to learn more.

An ITT/AV producer qualifies for an exemption if their average weight of supply for that calendar year is less than or equal to 5,000 kg.

Average supply weight is determined using the following formula:

Average weight of ITT/AV supply = (Y3 + Y4 + Y5) / 3 

Eg. 2025 average weight of supply = (2022 + 2021 + 2020) / 3 

ITT/AV producers that meet the exemption criteria are exempt from:

• Registering and reporting to RPRA
• Establishing a collection and management system
• Meeting a management requirement
• Promotion and education requirements

Producers must verify that they continue to meet the exemption annually, since their average weight of supply will change from year to year.

Exempt producers must keep records related to the weight of ITT/AV supplied into Ontario each year and provide them to the RPRA upon request.

Producers are advised to confirm their exemption with the Compliance Team at 833-600-0530 or registry@rpra.ca.

As of January 1, 2021, producers are required to establish and operate a collection system for ITT/AV that meets the accessibility requirements in the regulation. Producers must ensure that all ITT/AV collected is managed regardless of what their minimum management requirements are.

Producers have the choice of establishing and operating their own collection and management systems or working with one or more producer responsibility organizations (PROs) registered with the Authority to meet their obligations.

Please contact the Compliance Team at 833-600-0530 or registry@rpra.ca to discuss other requirements under the EEE Regulation.

You may have obligations as an ITT/AV producer. To determine if you are a producer, see the FAQ Am I an ITT/AV producer?

If you are not a producer, then under the EEE Regulation you are not required to report supply data to the Authority or anyone else.

No. RPRA is the regulator for the purposes of the new EEE Regulation. Producers and PROs are required to register with RPRA and meet the mandatory performance and reporting requirements under the regulation. RPRA is responsible for overseeing compliance with the regulation and has a range of enforcement tools that include compliance orders, administrative penalties, and prosecutions.

As a regulator, RPRA will not provide collection and management services. Instead, producers will be served by a competitive market comprised of processors, refurbishers, haulers, and PROs. Producers can contract with PROs to meet their obligations under the EEE Regulation, but producers will always remain responsible for meeting those requirements regardless of who they contract with.

No. The list of products obligated under the EEE Regulation is different from the list of products included in the OES Program. The OES Program required producers to report the number of units they supplied, while the EEE Regulation requires producers to report the total weight of products.

To help producers calculate the weight of their products, we have included weight conversion factors in our Verification and Audit procedure, which is included as a weight conversion tool on the registration form.  Once a producer determines the units of products on which they are obligated to report, they can enter the units into the conversion tool to get a calculated weight to report to the Authority.

For more information, see the Determining Supply Data section of the Registry Procedure: EEE Verification and Audit.

Businesses have the choice to recover the cost of recycling their products by incorporating those costs into the overall cost of their product (as they do with other costs, such as materials, labour, other regulatory compliance costs, etc.) or by charging it as a separate fee to consumers.

Environmental fees are not mandatory and are applied at the discretion of the business charging them, including the amount of the fee.

Consumer protection laws in Ontario prohibits the misrepresentation of charges, which means that producers or retailers cannot misrepresent any visible fees as a regulatory charge, tax, RPRA fee or something similar. Consumers who have questions or concerns about a specific transaction or want to report a misrepresentation can contact the Ministry of Public and Business Service Delivery at 1-800-889-9768.

As of March 2023, the promotion and education requirements related to environmental fees have been removed from the Tires, Batteries, Electrical and Electronic Equipment, and Hazardous and Special Products regulations. No changes were made to the Blue Box Regulation as it never contained promotion and education requirements related to these fees.

RPRA’s compliance bulletin Charging Tire Fees to Consumers has since been revoked and RPRA has ceased its enforcement of promotion and education requirements for visible fees across all materials.

There is no set environmental fee for any product, the amount of the fee charged is decided by the business.

No. An environmental fee is not a government tax and cannot be represented as mandatory, a regulatory charge, or a RPRA fee. It is a fee charged at the discretion of a business to recover their costs related to recycling the product.

If you are concerned about the fee you were charged, you should contact the business that charged you the fee to request a more detailed explanation of how the fee was determined.

RPRA does not vet PROs before listing them on the website. Any business that registers as a PRO will be listed. Producers should do their own due diligence when determining which PRO to work with.

Account Admins must add any new, or manage existing, Primary Contacts under the program they wish to give them access to in order for the Primary Contact to be able to submit a report (e.g., permissions to view and complete reports).

To Manage contacts on your Registry account, please see the following steps:

1. Log into your account
2. Once you are logged in, click on the drop-down arrow in the top right corner and select Manage Users
3. Under Actions, click Manage to update preferences of existing users
4. Click Add New User to add an additional contact to your account
5. To give reporting access to a Primary Contact, select the program from the drop-down that you would like to grant them access to

In determining whether an obligated producer used best efforts to meet their management requirements, the Compliance Team will consider whether the producer, acting in good faith, took all reasonable steps to meet the requirements outlined in the applicable regulation.

For example, best efforts in the context of management requirements may involve a producer regularly monitoring the volume of material being collected and managed, and implementing plans for increasing those volumes if the requirements are unlikely to be met.

Producers can contact the Compliance Team to ask specific questions about fulfilling their obligations.

A producer can grant access to anyone they would like to authorize in their reporting (i.e. Registry) portal. Producer reporting must be done in the producer account and batch data transfers are not accepted.

If a producer misreports their supply data to RPRA, they must contact the Compliance and Registry Team immediately by emailing registry@rpra.ca. Please include the following information in the email:

• The rationale for the change in the data
• Any data that supports the need for a correction (e.g., sales documents, audit)
• Any other information to support the change

While it is an offence to submit false or misleading information under the RRCEA, RPRA wants this corrected as quickly to ensure a producer’s minimum management requirement is calculated using accurate supply data.

RPRA can only receive these requests from the primary contact on the company’s Registry account. Your request for an adjustment will be reviewed by a Compliance and Registry Officer.

No, only producers are required to pay RPRA program fees.  The decision to make producers pay fees and cover the Authority’s costs was made to reflect the fact that the Resource Recovery and Circular Economy Act, 2016 (RRCEA) is based on a producer responsibility framework. Although producers may hire service providers to help meet their obligations, the responsibility remains with the producer.

Under the Batteries, EEE, HSP, and Tire Regulations, a consumer is any end user of a product. A consumer includes an individual who obtains the product for the individual’s own use and a business that obtains the product for the business’s own use.

See our FAQ to understand “Who is a consumer under the Blue Box Regulation?”

Free riders are obligated parties that:

• Have not registered or reported to RPRA
• Have not established a collection and management system (if they are so required to), or;
• Are not operating a collection and management system (if they are so required to).

See our FAQs to understand “What is RPRA’s approach to free riders?”, and “What do I do if I think a business is a free rider?”

To note:

• Some producers only have requirements to register and report. Please refer to your specific program page on our website to understand producer obligations.
• Collection and management systems may be accomplished by a producer responsibility organization (PRO) on behalf of a producer through contractual arrangements between the producer and PRO. If a PRO is managing a producer’s collection and management requirements, producers must identify that PRO to RPRA.

RPRA takes a risk-based and proportional approach to compliance. This approach focuses on the potential risks that arise from non-compliance and assessing those risks to guide the use of compliance tools and the deployment of resources to minimize risk and maximize compliance. Learn more about RPRA’s Risk-Based Compliance Framework.

As a provincial regulator, we have the following powers to bring non-compliant parties into compliance:

• Broad inquiry powers including authority to compel documents and data
• Inspections and investigations
• Audits
• Compliance Orders and Administrative Penalty Orders (amounts to be set in regulation once finalized)
• Prosecution

RPRA’s primary approach to compliance is through communications (C4C – Communicating for Compliance). RPRA communicates directly with obligated parties and informs them of their requirements and when and how they must be completed. A high degree of compliance is achieved with this approach.

RPRA considers free riders a high priority to the programs we administer and focuses compliance efforts on bringing free riders into compliance with the regulations.

See our FAQ to understand “What is a free rider?”, and “What do I do if I think a business is a free rider?”

We encourage anybody who believes an entity is a free rider to contact RPRA’s Compliance and Registry Team at 1-833-600-0530 or by emailing registry@rpra.ca with information about that entity. RPRA reviews every free rider allegation that is referred to us.

We do not share information about our inspections or progress on specific free rider cases.

See our FAQ to understand “What is a free rider?” and “What is RPRA’s approach to free riders?”

A brand supply list is a list of brands of obligated products that a producer supplies to consumers in Ontario. A producer must provide a brand supply list that makes up their supply data annually to RPRA. Each program has different requirements regarding how a producer must submit a brand supply list. For more information, consult the applicable programs’ walkthrough guide or contact RPRA’s Compliance and Registry Team at 1-833-600-0530 or by emailing registry@rpra.ca.

• An ITT/AV hauler is a person that arranges the transport of ITT/AV used in Ontario that are destined for processing, reuse, refurbishing or disposal.
• An ITT/AV refurbisher is a person that prepares or refurbishes ITT/AV used in Ontario for the purpose of reuse.
• An ITT/AV processor is a person that processes ITT/AV used in Ontario for the purpose of resource recovery.

In the Manage PRO section in the Registry, the “Service End Date” is not a mandatory field. You can leave this field blank if there is no end date in your contract. If you decide to change PROs in the future, you can update this field to the date your agreement ended with that PRO.

If you select credit card as your method of payment, this method of payment is done through your Registry account.

Follow these steps to complete your payment:

1. When you are in the payment method section in the Registry, select credit card as your preferred method.
2. Input your credit card details.
3. Click submit and payment will process automatically.

Please note:

• Registry invoices are considered due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• Once your transaction has been approved, your payment will be reflected in your Registry account immediately.

If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

If you select bank withdrawal as your method of payment, this authorizes the Resource Productivity and Recovery Authority to make a one-time withdrawal for the Registry invoice payment from the account you provided.

Bank Withdrawal – Important Terms:

• You have authorized RPRA to make one-time debits from your account. RPRA will obtain your authorization before any additional one-time or sporadic withdrawal is debited from your account. You have agreed that this confirmation may be provided at least three (3) calendar days before the first payment is withdrawn from your account. You have waived any and all requirements for pre-notification of the account being debited.
• Your payments are being made on behalf of a business.
• Your agreement may be cancelled provided notice is received thirty (30) days before the next withdrawal. If any of the above details are incorrect, please contact us immediately at the contact information below. If the details are correct, you do not need to do anything further and your Pre-Authorized Debits (PAD) will be processed. You have certain recourse rights if any debit does not comply with these terms. For example, you have the right to receive a reimbursement for any PAD that is not authorized or is not consistent with this PAD Agreement. To obtain more information on your recourse rights, contact your financial institution or visit www.payments.ca.

Please note:

• Registry invoices are considered due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• It may take 1-2 weeks for the involved banks to process your payment.

If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

If you select electronic bill payment as your method of payment, this method of payment is done through your online banking account, using the bill payment functionality. It is available at major Canadian banks (e.g., TD, RBC, BMO, Scotiabank, etc.).

Follow these steps to complete your payment:

1. Log in to your bank account.
2. Go to the bill payment section and choose to add a payee.
3. Search for and select “RPRA” as the payee.
4. Once “RPRA” is selected, enter your registration number as the account number to make your payment. Your registration number can be found on your invoice.

Please note:

• Registry invoices are considered due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• It may take 1-2 weeks for your payment to be reflected in your Registry account once you have completed it.

If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

If you select cheque as your method of payment, follow these steps to complete your payment:

1. Make your cheque payable to “Resource Productivity and Recovery Authority”
2. Enter your Invoice Number on the memo line of the cheque
3. Please send your cheque to*:

• • Resource Productivity Recovery Authority
  • PO Box 46114, STN A
  • Toronto, ON
  • M5W 4K9

*As of January 20, 2023, the address for mailing cheques to RPRA has been revised. Please update your records and send cheques to the above address going forward.

Please note:

• Registry invoices are considered due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• It may take 2-4 weeks for your payment to be reflected in your Registry account once you have mailed your cheque due to mail and cheque processing times.

If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

If you select electronic data interchange (EDI) as your method of payment, this is an electronic payment through your bank, also commonly known as EFT or ACH.

Follow these steps to complete your payment:

1. Submit your payment using RPRA’s banking information provided on your invoice.
2. Be sure to reference your Invoice Number when you submit this payment to your bank so that we will be able to identify your payment.

Please note:

• Registry invoices are considered due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• It may take 1-2 weeks for your payment to be reflected in your Registry account once you have completed it.

If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

A brand is any mark, word, name, symbol, design, device or graphical element, or a combination thereof, including a registered or unregistered trademark, which identifies a product and distinguishes it from other products.

A brand holder is a person who owns or licenses a brand or otherwise has rights to market a product under the brand.

Note:

• If there are two or more brand holders, the producer most directly connected to the production of the material is the brand holder.
• If more than one material produced by different brand holders are marketed as a single package, the producer who is more directly connected to the primary product in the package is the brand holder.

The Manage PRO option will appear on the dashboard below your list of supply data reports when your supply data reporting is complete and if you have management requirements. If your supply data reporting is below the supply exemption threshold you will not have management requirements, and therefore not need to assign a PRO to assist with your obligations.

Also note that Account Admin are the only portal users that can manage your PRO’s responsibility, so this widget is not viewable to primary and secondary users.

Account admins have access to all information within a registrant’s account. They can create and assign primary and secondary users’ access to the account, edit and submit reports, and pay fees. They are the only ones who can manage PROs.  Account admins can view all activities users undertake. They will also be the recipient of emails from the Registry portal.

Primary users can only assign secondary users’ access to the account, edit and submit reports and pay fees.

Secondary users can only edit and submit reports and pay fees.

Starting January 1, 2023, RPRA will collect 13% HST on all fees at the time of fee payment.

This decision is based on a ruling RPRA received from the CRA in which HST must be charged on its fees under the Resource Recovery and Circular Economy Act, 2016 (RRCEA). RPRA has determined that this ruling applies to all RRCEA producer responsibility programs and the Excess Soil and Hazardous Waste programs.

On December 22, 2022, RPRA will reissue invoices that were issued prior to January 1, 2023, amended to indicate that 13% HST was paid. From December 22 onwards, registrants will be able to access the amended invoices in their Registry accounts under a new tab labelled “Invoices”. The amended invoice will show an HST amount as well as the date the amended invoice was reissued.

Important notes:

• On the amended invoices there have been no changes to the Invoice Total and registrants will not be required to pay any additional monies to RPRA for past invoices.
• Registrants may be able to claim input tax credits for the HST collected on RPRA fees, for both the amended invoices and new invoices issued January 1, 2023, onwards. However, RPRA is not in a position to provide tax advice and suggests you consult your internal or external accountants to seek their counsel.
• All new invoices issued effective January 1, 2023, will contain appropriate information identifying the amount of the HST and other relevant details. These invoices will also be displayed under the “Invoices” tab in a registrants’ Registry account.

Registrants can access past invoices in their Registry account under a new tab labelled “Invoices”. A banner will be displayed that highlights whether an invoice has been amended to include HST as well as the date the amended invoice was reissued. This will show on all invoices with an invoice date before December 21, 2022. See sample screenshot below.

Registrants can access past invoices in their Registry account under a new tab labelled “Invoices”. See sample screenshot below.

Failure of an obligated party to meet a registration or reporting deadline may result in compliance action, including compliance orders, prosecutions or monetary penalties issued in accordance with the Administrative Penalties Guidelines.

In accordance with the Risk Based Compliance Framework, RPRA will communicate to obligated parties, via email, about their reporting requirements in advance of submission deadlines. RPRA will also send deadline reminders and notify missed deadlines to obligated parties prior to taking further compliance action.

For more guidance, read the new Late Registration or Report Submissions Compliance Bulletin.

RPRA has developed a library of resources to support Registry users navigate the online system and meet their regulatory requirements. RPRA consistently adds to this pool of resources based on upcoming requirements, emerging needs, and questions we receive from stakeholders.

View Registry resources for each program:

• Batteries
• Blue Box
• Hazardous and Special Products
• ITT/AV
• Lighting
• Tires
• Excess Soil Registry
• Hazardous Waste Program Registry

Registry Resources such as Registry Procedures, Compliance Bulletins, and Reporting Guides can be found on our ITT/AV Registry Resources webpage.

No. Effective February 6, 2023, RPRA will no longer accept requests for extensions to registration or reporting deadlines. Obligated parties should make every effort to ensure they meet all submission deadlines as part of their obligations under their associated regulation.

For more guidance, read the Late Registration or Report Submissions Compliance Bulletin.

Yes, a producer, a PRO (producer responsibility organization) on behalf of a producer, or a service provider on behalf of either party, can collect any product or material (including materials or products that are not designated under the Resource Recovery and Circular Economy Act, 2016 (RRCEA)). For example, a battery producer may choose to collect batteries that weigh over 5kg; a tire producer may choose to collect bicycle tires; or a Blue Box producer may choose to collect books.

Products or materials that are not designated under RRCEA regulations cannot be counted towards meeting a producer’s collection or management requirements under RRCEA.

If designated materials are co-collected with materials that are not designated, a person must use a methodology or process acceptable to the Authority to account for those materials. Anyone considering this can contact the Compliance Team to discuss at registry@rpra.ca or 833-600-0530.

For example, if bicycle tires are collected at the same time as automotive tires, they must be accounted for separately both when collected and when sent to a processor.

For the purposes of ITT/AV supply reporting verification:

• “Large ITT/AV producer” means an ITT/AV producer with a minimum management requirement greater than or equal to 200,000 kilograms in the previous calendar year.

To view your management requirements, log into your Registry account, download a copy of your previous year’s Supply Report and review the section with your minimum management requirements for your reporting year.

Beginning in 2023, only large producers are required to submit a Supply Data Verification Report. Small producers will no longer be required to submit a verification report but will be subject to inspections. Review the Registry Procedure – Verification and Audit for more information.

No, where a producer is exempt, the regulatory obligations do not become the responsibility of the organization that is next in the producer hierarchy. The exempt producer remains the “producer” for those materials; they are just exempt from certain requirements under the regulation as set out in the relevant provisions providing for the exemption. This is the case in all RRCEA regulations.

Producers of ITT/AV equipment need to provide the following information when registering in RPRA’s Registry:

• Business information (e.g. business name, contact information)
• The year you began marketing or selling ITT/AV equipment into Ontario
• Any PROs you are contracted with
• Your annual ITT/AV Supply Report

A Verifier can be an individual, either an employee of the business or a hired third-party (including a PRO), who has one of the following designations and is not the same person who prepared the supply report:

• CPA (Chartered Professional Accountants) in Canada or CPA (Certified Public Accountant) in the US
• ACCA (Association of Chartered Certified Accounts) Qualification
• CIA (Certified Internal Auditor)
• CPB (Certified Professional Bookkeeper) in Canada
• RPA (Registered Professional Accountant) in Canada

Producers are obligated parties under the Resource Recovery and Circular Economy Act and are ultimately responsible for their data submitted through RPRA’s Registry. Producers can choose to contract with an external consultant to support their data submission, but third parties have limited permissions in the Registry as they are not regulated parties.

A producer can choose to assign a primary or secondary user profile in their Registry account to an external consultant. An external consultant may submit supply data reports and/or pay registry fees on the producer’s behalf.

External consultants cannot submit and/or sign registration, executive attestations, account admin changes or supply data adjustment documentation on behalf of a producer. External consultants cannot be account admins, nor can they manage a PRO within the Registry on behalf of a producer.

Producers are not required to collect and manage their own branded products and materials. Instead, a producer is expected to collect and manage a portion of similar materials in Ontario. The portion of material that a producer collects and manages is known as their minimum management requirement. A minimum management requirement, which is set based on calculations outlined in the applicable Regulation, is the weight of the products or packaging that the producer must ensure is collected and managed. The calculated amount is proportionate to the weight of materials that producer supplied into the province.

For example, a producer who supplied laptops into Ontario does not need to collect and manage their own branded laptops. Instead, they must ensure that they collect and manage an equivalent weight of information technology, telecommunications, and audio-visual equipment (ITT/AV) materials.

Similarly, a producer who supplied cardboard boxes into Ontario does not need to collect and manage those exact cardboard boxes. Rather, they need to ensure that an equivalent weight of paper is collected and managed.

Almost all producers will work with producer responsibility organizations (PROs) for the purposes of meeting their obligations to collect and manage materials. PROs establish collection and management systems across Ontario for different material types. A producer can meet their obligations to collect and manage materials by entering into a contract with a PRO to provide these services on their behalf.

Account admins can manage password resets for all active users in the account. Primary users are also able to manage password resets, but only for active users within the programs they are the primary user for. If secondary users require a password reset, they can reach out to the account admin or primary user to do so. 

See FAQ: How can I reset a password in the registry? 

The account admin or primary user navigates to the program homepage of which the user requiring a password reset is enrolled in. The account admin or primary user then clicks their username at the top right of the page to show the drop-down list and selects Manage Users. 

In the Active Users table, the account admin or primary user clicks Reset Password on the row for the user they want to reset the password for and clicks Confirm. 

The user’s password has now been reset. They will receive an email with a password reset link. 

Note: the password reset link will expire within 24 hours. If the link expires before the user creates a new password, the account admin or primary must click “Reset Password” again to restart the process. 

See the FAQ: Who can reset passwords in the registry?  

If you need to change an email address in your registry account, please contact the Compliance Team at registry@rpra.ca. Registry users cannot update email addresses themselves; this can only be completed by RPRA.

No. Recycling drop-off locations displayed on the map cannot:​

• charge the public a fee to drop off materials that the location accepts.​
• refuse the drop-off of materials displayed on the map.

If you are charged a fee or refused drop off, you can report an issue about that specific location to RPRA (see our other FAQ for further instructions).

If the map is not showing any recycling locations near you, you can:

1. Try expanding your search by increasing the distance you’re willing to travel or modifying other filters.
2. If there still isn’t a recycling location near you, contact the waste management department at your municipality for proper disposal instructions.

RPRA’s Where to Recycle map displays locations across Ontario where the public can drop off used materials to be recycled, such as batteries, electronics, household hazardous waste (e.g., paint, antifreeze, pesticides), lighting and tires, for free. Materials collected at these locations are reused, refurbished, recycled, or properly disposed of to help keep them out of landfill, recover valuable resources and protect our environment. Learn more here.

The Where to Recycle map displays locations that the public can drop off used materials to be recycled, such as batteries, electronics, household hazardous waste (e.g., paint, antifreeze, pesticides), lighting and tires, for free. For specific examples of materials accepted and important information to know before dropping off materials, visit the Where to Recycle map.

If you experience an issue when dropping off your recyclables at a location displayed on the map, click the ‘Report an Issue’ link on that specific location. This link will open a form for you to fill out about the issue. RPRA’s Compliance Team will review the issue reported and take action, as necessary.​
​
You may report an issue to RPRA because the recycling location:  ​

• Charges you a fee to drop off materials accepted for recycling.​
• Refuses to accept your materials for recycling (only applicable if your materials are in line with the examples provided on the map).​
• Displayed on the map does not actually exist.​
• Is not open to the public or does not accept the materials during its business hours.

Typically, only municipal depots may require valid IDs when dropping off materials to recycle to confirm you live in that municipality. It is recommended to bring your ID with you to any location, just in case.

The recycling locations that appear on the map are reported to RPRA by businesses that run the recycling systems in Ontario.

The recycling locations that appear on the map are reported to RPRA by PROs (or producers managing their own collection networks) as the administrators of the collection systems. The public collection activities that PROs report in their registry account are uploaded to the map in near real-time.

Registrants may request that a Deputy Registrar review a Compliance Order issued to them by an inspector. The request must be made, in writing, by the registrant to a Deputy Registrar within seven days of being served with the order. The request must include:

• The parts of the order that the request for review pertains to;
• Any submissions the person requesting the review wants considered; and
• An address (physical or electronic) where the person can be served with the Deputy Registrar’s decision.

A Deputy Registrar will then review the order and can revoke, confirm, or amend the inspector’s order.

Deputy Registrars must either issue their decision or provide notice that more time is needed within seven days of receiving the request. If a Deputy Registrar provides notice that more time is needed, they must stay (put on hold) the order while it is under review, and the Deputy Registrar must issue their decision within 90 days.

If a Deputy Registrar does not issue a decision or provide notice that more time is needed within seven days of receiving the request for review, the order will remain as originally issued.

Note: This FAQ is for general information only and should not be considered legal advice. Please review the Resource Recovery and Circular Economy Act, 2016 and associated regulations for details.

See the FAQ: ‘Can I appeal a Compliance Order issued to me?’ for information on appealing a compliance order.

Registrants who receive a Notice of Intention to issue an Administrative Penalty Order may request that the Registrar or a Deputy Registrar consider additional information before they decide to issue the order. A registrant may ask the Registrar or a Deputy Registrar to review:

• Additional information related to the contravention;
• Any information relevant to the determination of the penalty amount; or
• Any actions you have taken to remedy the contravention since it occurred.

The request must be made to the Registrar or a Deputy Registrar, in writing, within 21 days of the notice of intention being served on the registrant. All additional information and supporting documentation that the registrant would like the Registrar or Deputy Registrar to consider should be included in the request.

The Registrar or Deputy Registrar must then consider the information in the request and determine whether or not to issue an order. If the Registrar or Deputy Registrar decides not to issue the order, they must notify the registrant of this decision.

See RPRA’s Administrative Penalties Guideline for further information or the FAQ: ‘Can I appeal an Administrative Penalty Order issued to me?’ for information on appealing an administrative penalty order.

Note: This FAQ is for general information only and should not be considered legal advice. Please review the Resource Recovery and Circular Economy Act, 2016 and associated regulations for details.

Registrants may appeal an Administrative Penalty Order issued to them to the Ontario Land Tribunal (OLT). The registrant must serve written notice of their intention to appeal to the OLT and to the Registrar or a Deputy Registrar within 15 days of being served the order. The order will be temporarily stayed (put on hold) until a decision is rendered by the tribunal. The notice must include:

• The parts of the order that the appeal pertains to; and
• The grounds on which the person appealing the order intends to rely at the hearing.

The OLT will hold a hearing, and the OLT may confirm, vary, or revoke the order. The OLT cannot vary the amount of the penalty unless it considers the amount to be unreasonable.

After a matter is decided by the OLT, the registrant or RPRA may appeal the OLT’s decision to the Divisional Court, but only on a question of law and with leave (permission) of the Divisional Court. If a party obtains leave, the appeal of the OLT decision will be heard by the Divisional Court. This process is governed by the Rules of Civil Procedure. The OLT’s decision is not automatically stayed by an appeal to the Divisional Court, but a stay may be granted by the OLT or the Court.

See RPRA’s Administrative Penalties Guideline for further information.

Note: This FAQ is for general information only and should not be considered legal advice. Please review the Resource Recovery and Circular Economy Act, 2016 and associated regulations for details.

If a Compliance Order is issued to a registrant by the Registrar or a Deputy Registrar, or if the registrant receives a decision from a Deputy Registrar issued as a result of a Request for Review of an inspector’s order, the registrant can appeal the order to the Ontario Land Tribunal (OLT). The registrant must serve written notice of their intention to appeal to the Registrar or Deputy Registrar who made the order and to the OLT within 15 days of being served with the order. The notice must include:

• The parts of the order that the appeal pertains to; and
• The grounds on which the person appealing the order intends to rely at the hearing.

The OLT will hold a hearing. The OLT may decide to confirm, vary, or revoke the order.

After a matter is decided by the OLT, the registrant or RPRA may appeal the OLT’s decision to the Divisional Court, but only on a question of law and with leave (permission) of the Divisional Court. If a party obtains leave, the appeal of the OLT decision will be heard by the Divisional Court. This process is governed by the Rules of Civil Procedure. The OLT’s decision is not automatically stayed (put on hold) by an appeal to the Divisional Court, but a stay may be granted by the OLT or the Court.

Note: This FAQ is for general information only and should not be considered legal advice. Please review the Resource Recovery and Circular Economy Act, 2016 and associated regulations for details.

Under Ontario’s circular economy laws, businesses that produce or supply batteries, electronics, household hazardous waste, lighting, and tires are required to provide recycling locations and report them to RPRA. Only locations reported to RPRA appear on the map.

Recycling locations you’re already aware of that don’t appear on the map most likely collect materials not listed above or are operated by a municipality who aren’t required to report recycling locations to RPRA.

A collection site is required to:

• accept all used materials that are designated under the program the collection site operates under*,
• accept materials dropped off free of charge, and
• accept materials dropped off during regular business hours.

The amount and type of materials a collection site must accept varies by which recycling program they operate under.

*More information on what materials must be accepted for each recycling program can be found here.

Collection sites for batteries, electronics, household hazardous waste, lighting, and tires that are reported by producers, or PROs on their behalf, appear on the map.

Collection sites that are considered private (e.g. a recycling bin inside a business that is not accessible to the public) do not appear on the map.

Collection site names are taken from Google Maps. If the name is wrong, request to change it through the map directly by:

• looking up the location,
• clicking the location,
• clicking the ‘Report an issue for this location’ link, and
• filling out the form by providing the correct name.

Only your PRO can update collection site addresses. Ask your PRO to remove the old address from their collection network and add the new address.

The Compliance Team is unable to make changes to the address of a site that has been reported.

Business hours are taken from Google Maps. If the information on Google Maps is incorrect, update your Google account information by following these steps. Note: there may be a delay between the time you update your information in Google and it showing on RPRA’s map.

If the information on Google Maps is correct and not showing on the Where to Recycle map, request to change it through the map directly by:

• looking up the location,
• clicking the location,
• clicking the ‘Report an issue for this location’ link, and
• filling out the form by providing the correct business hours.

Phone numbers are taken from Google Maps. If the information on Google Maps is incorrect, update your Google account information by following these steps. Note: there may be a delay between the time you update your information in Google and it showing on RPRA’s map.

If the information on Google Maps is correct and not showing on the Where to Recycle map, request to change it through the map directly by:

• looking up the location,
• clicking the location,
• clicking the ‘Report an issue for this location’ link, and
• filling out the form by providing the correct phone number.

Websites are taken from Google Maps. If the information on Google Maps is incorrect, update your Google account information by following these steps. Note: there may be a delay between the time you update your information in Google and it showing on RPRA’s map.

If the information on Google Maps is correct and not showing on the Where to Recycle map, request to change it through the map directly by:

• looking up the location,
• clicking the location,
• clicking the ‘Report an issue for this location’ link, and
• filling out the form by providing the correct website link.

Wrong materials showing

If your site doesn’t collect the material(s) listed on the map, you can submit a request to change it through the map directly by:

• looking up the location,
• clicking the location,
• clicking the ‘Report an issue for this location’ link, and
• filling out the form by providing which materials should be removed.

Materials not showing

If you collect more materials than what is listed on the map, contact your PRO and they’ll update your collection site information.

If you aren’t already working with a PRO for a specific material and want to add a material to your collection site, you can find a list of PROs and contact information on the applicable program page of RPRA’s website.

First, contact your PRO to confirm if the collection site should be considered private or if it can be removed entirely from their collection system. If they confirm it can be removed from the system, ask them to deactivate it so it no longer appears on the map.

If you aren’t working with a PRO, request to remove your collection site through the map directly by:

• looking up the location,
• clicking the location,
• clicking the ‘Report an issue for this location’ link, and
• filling out the form asking to remove the collection site.

A public collection site must be publicly accessible and accept designated used materials during regular business hours. Publicly accessible collection sites and events appear on the Where to Recycle map.

A private collection site (e.g. office or school that collects designated materials) does not need to be publicly accessible. Private collection sites do not appear on the map.

If your collection site isn’t part of a PRO’s collection network, it won’t appear on the map. The map populates collection sites with data entered by producers or PROs on their behalf.

If you are working with a PRO and your site is not listed on the map, contact your PRO.

If you aren’t already working with a PRO and want to add your collection site to the map, you can find a list of PROs and their contact information on the applicable program page of RPRA’s website.

Municipalities are required to accept materials from the sectors identified in their Environmental Compliance Approval (ECA). Municipalities are not required to accept more than what their ECA requires them to.

To delete a duplicate collection site, submit a request through the map directly by:

• looking up the location,
• clicking the location,
• clicking the ‘Report an issue for this location’ link, and
• filling out the form by asking to remove the duplicate collection site.

If the request is for multiple locations, contact the Compliance Team at registry@rpra.ca with the following information:

• the issue,
• name and address for each collection site, and
• your contact information.

To update the type of collection site, submit a request through the map directly by:

• looking up the location,
• clicking the location,
• clicking the ‘Report an issue for this location’ link, and
• filling out the form by providing the correct collection site type.

If the request is for multiple locations, contact the Compliance Team at registry@rpra.ca with the following information:

• the issue,
• name and address for each collection site, and
• your contact information.

Battery, electronics, lighting and tire collection sites must be operated during regular business hours throughout the calendar year.

Household hazardous waste collection sites may open seasonally. The Where to Recycle map should reflect the time of the year when the collection site operates.