Frequently Asked Questions
FAQ filtered results:
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Program: Hazardous WasteTopic: Generator , Registry
Reporting for 2022 waste shipments through the prior HWIN system is closed.
Users can pay outstanding fees or request refunds related to 2022 balances by logging into HWIN.ca. For questions related to outstanding fees and refunds email HazardousWasteProgram@ontario.ca
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Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , TiresTopic: General , Registry
If you need to change an email address in your registry account, please contact the Compliance Team at registry@rpra.ca. Registry users cannot update email addresses themselves; this can only be completed by RPRA.
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Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , TiresTopic: General , Registry
Account admins can manage password resets for all active users in the account. Primary users are also able to manage password resets, but only for active users within the programs they are the primary user for. If secondary users require a password reset, they can reach out to the account admin or primary user to do so.
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Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , TiresTopic: General , Registry
The account admin or primary user navigates to the program homepage of which the user requiring a password reset is enrolled in. The account admin or primary user then clicks their username at the top right of the page to show the drop-down list and selects Manage Users.
In the Active Users table, the account admin or primary user clicks Reset Password on the row for the user they want to reset the password for and clicks Confirm.
The user’s password has now been reset. They will receive an email with a password reset link.
Note: the password reset link will expire within 24 hours. If the link expires before the user creates a new password, the account admin or primary must click “Reset Password” again to restart the process.
See the FAQ: Who can reset passwords in the registry?
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Program: Hazardous WasteTopic: General , Registry
An Environmental Compliance Approval (ECA) is a permission issued in Ontario by the Ministry of the Environment, Conservation and Parks that imposes activity-specific rules to ensure businesses operate their facility, site or system in a manner that is protective of human health and the natural environment. Activities that may require an ECA include hazardous waste transportation, landfilling, waste transfer or processing, private or municipal wastewater treatment, and general manufacturing.
ECA numbers are used on manifests to identify carrier and receivers in Ontario and to validate that all parties are approved to manage the selected waste stream. If you are a carrier or a receiving facility, all ECA numbers must be linked to your Hazardous Waste Program (HWP) Registry account.
If your facility is located outside of Ontario, you may have been issued a similar permit or receiver number by your local jurisdiction with respect to your involvement in the handling of hazardous waste. You must link this permit number to your RPRA registry account to complete the receiver information on a manifest.
If the permit number is not accepted in the HWP Registry, please contact the ministry at hazardouswasteprogram@ontario.ca and provide the following information in your request:
- Contact information: phone number, phone extension (if applicable), and email.
- Other jurisdiction approval number (if applicable)
- Role (carrier or receiver)
- Company name
- Mailing address: address, city, postal code/zip code, province/state, and country
- Receiving site information: address, city, postal code/zip code, province/state, and country
- Waste information:
- List all Ontario waste classes this site will manage, including the three-digit number and waste product name. For more information, please see Appendix A of the updated Registration Guidance Manual for Generators of Liquid Industrial and Hazardous Waste.
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Program: Hazardous WasteTopic: AGD , Generator , Registry , RPRA Program and Registry Fees
The HWP Registry is unable to accept partial payments for invoices issued to an account. Monthly invoices will include the applicable fees for all manifests completed during the previous month and will break fees down by facility. Consider an internal business process to bill back each facility as required.
See FAQ: Can we set up separate invoices for each facility within one account?
See FAQ: What information is included on an invoice for HWP Registry fees? -
Program: Hazardous WasteTopic: AGD , Generator , Registry , RPRA Program and Registry Fees
Admin Primary Secondary Receive invoice notifications via email ⚫ ⚫ Pay invoices in the Registry ⚫ ⚫ ⚫ Download invoices in the Registry ⚫ ⚫ ⚫ Filter invoices by facility, date, invoice number, payment status ⚫ ⚫ ⚫ View manifests with fees ⚫ ⚫ ⚫ Download manifests with fees reports ⚫ ⚫ ⚫ Receive separate invoices for each facility within one account Not Applicable Pre-payment of invoices Not Applicable Make partial payment to invoices Not Applicable -
Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , TiresTopic: General , Registry
RPRA has developed a library of resources to support Registry users navigate the online system and meet their regulatory requirements. RPRA consistently adds to this pool of resources based on upcoming requirements, emerging needs, and questions we receive from stakeholders.
View Registry resources for each program:
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Program: Hazardous WasteTopic: Carrier , Generator , Manifesting
Yes, a generator can sign a manifest on a carrier’s device. This may occur if the generator does not have their own device to sign off on at the time of waste pick-up or if the signee is not a user in their company’s Registry account.
This quick reference guide outlines the steps for obtaining the generator signature on the carrier’s device.
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Program: Hazardous WasteTopic: Generator , Receiver , Registry
Yes, receivers in other jurisdictions that receive waste from Ontario must have an account in RPRA’s Hazardous Waste Program Registry in order to complete the receiver information on a manifest. Regulation 347: General – Waste Management under the Environmental Protection Act states that a carrier is only allowed to transport subject waste out of Ontario to a receiving facility outside Ontario if they have reason to believe the intended receiver is willing to submit the required receiver manifest information through the registry.