Frequently Asked Questions

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• Program: Batteries , Blue Box , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting

  Topic: PRO , Producer , Registry

  Toggle the submenu Why can’t I see the Manage PRO widget to add my PRO choice?

  The Manage PRO option will appear on the dashboard below your list of supply data reports when your supply data reporting is complete and if you have management requirements. If your supply data reporting is below the supply exemption threshold you will not have management requirements, and therefore not need to assign a PRO to assist with your obligations.

  Also note that Account Admin are the only portal users that can manage your PRO’s responsibility, so this widget is not viewable to primary and secondary users.

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• Program: Batteries , Blue Box , Hazardous and Special Products , Hazardous Waste , ITT/AV , Tires

  Topic: PRO , Registry

  Toggle the submenu In the Registry Portal when I am Managing PROs it requests a “Service End Date”. The contract I have with my PRO does not provide an end date. What should I use?

  The “Service End Date” is not a mandatory field, you can leave this field blank if there is no end date in your contract. If in the future you decide to change PROs, you can update this field to the day the PRO stops providing service.

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• Program: Hazardous Waste

  Topic: AGD , Carrier , Receiver , Registry

  Toggle the submenu Will service providers have the capability to pre-fill the electronic manifests as they do now for the hard copy forms? 

  The new HWP Registry has been built to allow draft manifests to be easily created in the new system. Facility and waste stream information can be automatically applied to the manifest through easy lookups and tables, using a web browser or the mobile app. Additionally, manifests can be ‘copied’ for reuse when the same or similar shipments happen more than once.

  See below materials showing how to initiate manifests.

  • Initiating a manifest as an AGD
  • Initiating a manifest as a carrier

  See here for manifesting a shipment as a receiver

  If you deal with a high volume of manifests, you may wish to make use of the Registry’s external API that allows for automatic integration between external systems and the Registry. Contact registry@rpra.ca   for more information. 

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• Program: Hazardous Waste

  Topic: General , Registry

  Toggle the submenu What is the difference between account admin, primary, secondary and driver users in the Hazardous Waste Program Registry? 

  Each registry account has one account administrator, who is responsible for enrolling the company in programs (e.g. HWP, batteries, etc.) and adding/removing additional account users.  

  There is one primary user for each program enrolment. In HWP, the primary user can add/remove users to the HWP program, add program roles (such as generator, carrier or receiver) and is the point of contact to receive email notifications (such as when a new invoice is available).  

  Secondary users in the HWP can create and edit generator facilities and waste information (generator/AGD roles only); add ECA information and edit contact information (carrier/receiver roles only); create, edit and sign manifests,  

  Driver users are specific to the carrier role in the HWP program. Drivers can create, edit and sign manifests but cannot add ECA information.

  User Management

  	Admin	Primary	Secondary	Driver*
  Add/remove users across programs	⚫
  Add / remove users to same program	⚫	⚫
  Receive invoice notifications	⚫	⚫
  Create / manage facilities	⚫	⚫	⚫
  Create / manage wastes	⚫	⚫	⚫
  Create / edit / sign manifests ( only as from January 1, 2023)	⚫	⚫	⚫	⚫

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• Program: Hazardous Waste

  Topic: AGD , Generator , Registry , RPRA Program and Registry Fees

  Toggle the submenu Can we set up separate invoices for each facility within one account? 

  At this time, the HWP Registry is unable to issue separate invoices for different facilities managed under one account.   

  Monthly invoices will include the applicable fees for manifests completed during the previous month and will break fees down by facility. If a user is looking for more details about facility-specific activities, they can find that information in the registry.  

  See FAQ: What information is included on an invoice for HWP Registry fees? 

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• Program: Hazardous Waste

  Topic: AGD , Generator , Registry , RPRA Program and Registry Fees

  Toggle the submenu What information is included on an invoice for HWP Registry fees?  

  See sample invoices here. The three examples included in the PDF are:

  • Manifest Invoice – Generator Variant (aggregates fees for multiple manifests over a month; includes a facility-level breakdown) 

  • Manifest Invoice – AGD Variant (aggregates fees for multiple manifests over a month; includes a company- and facility-level breakdown) 

  • On-site Waste Activity Invoice (fees for a single On-site waste activity) 

  Manifest invoices will be issued on the last day of each month and will include all manifests completed in that month. For example, an invoice issued on January 31 will include completed manifests from January 1 to January 31.  

  The primary user of the account will receive an email notification when a manifest invoice is issued. Any primary or secondary user on the account can access and pay an invoice from the Registry homepage.  

  While the manifest invoice provides a total fee for each facility, users can see the fee per individual manifest from the Manifest tab in their Registry Account. 

  On-site waste activity invoices will be issued when the Registry user completes an on-site waste activity report and submits their payment information.  

  See FAQ: What payment methods are available?

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• Program: Hazardous Waste

  Topic: AGD , Carrier , Generator , Receiver , Registry

  Toggle the submenu If I do cross-border shipments, do I need to report through CNMTS or the HWP Registry?

  Both. You will continue to report your cross-border shipment through CNMTS (Canadian Notification and Movement Tracking System) and will report your Ontario-required information through the HWP Registry. ​ 

  Note: you will no longer need to mail copies of your CNMTS manifest to the Ministry of the Environment, Conservation and Parks.  

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• Program: Hazardous Waste

  Topic: General , Registry

  Toggle the submenu Where can I find additional information about the HWP Registry? 

  There are several places where you can find more information on the HWP Registry: 

  1. Visit our Hazardous Waste Program Registry webpage: https://rpra.ca/programs/hwp/
  2. Check out our training materials: https://rpra.ca/programs/hwp/hazardous-waste-program-registry-resources/
  3. 3. Read our HWP Registry-related news articles: https://rpra.ca/category/hazardous-waste/
  4. 4. Review materials from our learning sessions: https://rpra.ca/learn/hazardous-waste-program-registry/
  5. 5. Sign up for regular email updates: https://cloud.info.rpra.ca/SignUpPage.

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu How do I pay my fees to RPRA by electronic data interchange (EDI)?

  If you select electronic data interchange (EDI) as your method of payment, this is an electronic payment through your bank, also commonly known as EFT or ACH.

  Follow these steps to complete your payment:

  1. Submit your payment to us using the following account information:
     • Financial institution number: 004
     • Transit number: 18902
     • Account number: 5323179
     • Bank name: TD Canada Trust
     • Remittance advice email: accounts@rpra.ca
  2. Be sure to reference your Registry invoice number when you submit this payment to your bank so that we will be able to identify your payment.

  Please note:

  • Registry invoices are considered due on receipt.
  • Invoices are in CAD funds and payments must be sent in CAD.
  • It may take 1-2 weeks for your payment to be reflected in your Registry account once you have completed it.

  If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu How do I pay my fees to RPRA by cheque?

  If you select cheque as your method of payment, follow these steps to complete your payment:

  1. Make your cheque payable to “Resource Productivity and Recovery Authority”.
  2. Enter your Registry invoice number on the memo line of the cheque.
  3. Please send your cheque to:
     • RPRA
     • 4711 Yonge Street, Suite 408
     • Toronto, Ontario
     • Canada, M2N 6K8

  Please note:

  • Registry invoices are considered due on receipt.
  • Invoices are in CAD funds and payments must be sent in CAD.
  • It may take 2-4 weeks for your payment to be reflected in your Registry account once you have mailed your cheque due to mail and cheque processing times.

  If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

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