Frequently Asked Questions

FAQ filtered results:

Program: Tires

Topic: Management activities , Producer

Yes, the entire weight of reused tires can be counted towards a producer’s management target.

See our FAQ: What does ‘reuse’ mean under the Tires Regulation?
Program: Hazardous Waste

Topic: Registration , Registry , Reporting , RPRA Program and Registry Fees

When your HWP invoice total is $500 or less, the default method for paying that invoice is automatically set to credit card. This feature aims to simplify transactions for smaller amounts and ensure a smoother payment process.

As seen in the image below, if your HWP invoice is $500 or less, the payment method will automatically be set to credit card. Once you click next, you will input your credit card details, then click pay. Your payment will process automatically. If an alternate payment method is required, please contact us.

Note: As of April 2024, all programs except for HWP, have the option to select from various payment methods, including bank withdrawal, credit card, electronic data interchange, electronic bill payment, and cheque, regardless of the invoice amount.

If your company is unable to pay an invoice by credit card, please contact RPRA’s Compliance Team at registry@rpra.ca or (833) 600-0530.
Program: Hazardous Waste

Topic: Generator , Registry

Reporting for 2022 waste shipments through the prior HWIN system is closed.

Users can pay outstanding fees or request refunds related to 2022 balances by logging into HWIN.ca. For questions related to outstanding fees and refunds email HazardousWasteProgram@ontario.ca
Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

Topic: General , Registry

If you need to change an email address in your registry account, please contact the Compliance Team at registry@rpra.ca. Registry users cannot update email addresses themselves; this can only be completed by RPRA.
Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

Topic: General , Registry

Account admins can manage password resets for all active users in the account. Primary users are also able to manage password resets, but only for active users within the programs they are the primary user for. If secondary users require a password reset, they can reach out to the account admin or primary user to do so.

See FAQ: How can I reset a password in the registry?
Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

Topic: General , Registry

The account admin or primary user navigates to the program homepage of which the user requiring a password reset is enrolled in. The account admin or primary user then clicks their username at the top right of the page to show the drop-down list and selects Manage Users.

In the Active Users table, the account admin or primary user clicks Reset Password on the row for the user they want to reset the password for and clicks Confirm.

The user’s password has now been reset. They will receive an email with a password reset link.

Note: the password reset link will expire within 24 hours. If the link expires before the user creates a new password, the account admin or primary must click “Reset Password” again to restart the process.

See the FAQ: Who can reset passwords in the registry?
Program: Batteries , Blue Box , ITT/AV , Lighting , Tires

Topic: General , Management activities , Producer

Producers are not required to collect and manage their own branded products and materials. Instead, a producer is expected to collect and manage a portion of similar materials in Ontario. The portion of material that a producer collects and manages is known as their minimum management requirement. A minimum management requirement, which is set based on calculations outlined in the applicable Regulation, is the weight of the products or packaging that the producer must ensure is collected and managed. The calculated amount is proportionate to the weight of materials that producer supplied into the province.

For example, a producer who supplied laptops into Ontario does not need to collect and manage their own branded laptops. Instead, they must ensure that they collect and manage an equivalent weight of information technology, telecommunications, and audio-visual equipment (ITT/AV) materials.

Similarly, a producer who supplied cardboard boxes into Ontario does not need to collect and manage those exact cardboard boxes. Rather, they need to ensure that an equivalent weight of paper is collected and managed.

Almost all producers will work with producer responsibility organizations (PROs) for the purposes of meeting their obligations to collect and manage materials. PROs establish collection and management systems across Ontario for different material types. A producer can meet their obligations to collect and manage materials by entering into a contract with a PRO to provide these services on their behalf.
Program: Blue Box

Topic: Reporting

For the purposes of supply reporting, a book is defined as a series of written, printed, or illustrated pages encased in a protective cover bound with glue or sewn with thread.

If you are unsure whether your product qualifies as a book, please contact RPRA’s Compliance and Registry Team at 1-833-600-0530 or by emailing registry@rpra.ca.

Also see:
Compliance Bulletin: What Blue Box materials need to be reported?
Program: Blue Box

Topic: Producer , Reporting

Public sector institutions, such as colleges and universities, are suppliers of Blue Box materials to consumers in Ontario. They supply Blue Box materials to consumers on-site (e.g., food service packaging, unprinted paper in photocopiers, etc.) and off-site (e.g., mailings).

For the purposes of supply reporting, colleges, universities, and other public sector institutions must determine the total amount of Blue Box material they supply to consumers in Ontario. One way to gather this data is by canvassing internal departments to obtain annual weights of Blue Box materials supplied to consumers on-site and off-site.

Also see:
FAQ: What deductions are available to producers under the Blue Box Regulation?
Compliance Bulletin: What Blue Box materials need to be reported?
Program: Blue Box

Topic: Producer , Reporting

Public sector institutions must report all branded and unbranded Blue Box packaging supplied or sold with food served in their owned and operated on-site facilities. These facilities include but are not limited to cafeterias, pubs, cafes, and in the case of a college or university, faculty offices.

It is important to consider other situations where food service Blue Box packaging is supplied to consumers. For example, a college must report the packaging used in their Culinary and Hospitality programs that allow students to take home food prepared in class.