Frequently Asked Questions

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• Program: Blue Box

  Topic: Collection systems , Management activities , Municipalities , Producer

  Toggle the submenu Do producers need to provide collection services to new facilities, including new multi-residential facilities, during the transition period? Is a municipality’s natural growth accommodated during the transition period?

  Producers are obligated to provide collection services to new facilities that come into existence during the transition period only if that facility would have qualified for collection services under the WDTA Blue Box Program.

  For further certainty, the WDTA Blue Box Program includes collection services for multi-family households (including rental, cooperative or condominium residential), senior citizen residences, long-term care facilities and public and private elementary and secondary schools.

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• Program: Hazardous Waste

  Topic: AGD , Generator , Registry

  Toggle the submenu How do I manage multiple generator facilities in the HWP Registry? 

  In the HWP Registry, one company account will be set up to manage all of that company’s facilities.  The company account will have one account administrator and as many additional users as you choose. Each user will have their own username and password.  

  Once you create an account for your company, any user associated with the account can setup and manage all facilities under that one account. More information on account types and how to setup an account, will be made available by RPRA closer to November. 

  Note: As a generator, if you fully delegate to a service provider (also referred to as an authorized generator delegate or AGD), you will not have to use the HWP Registry. The AGD will set up the facilities that you have fully delegated to them under their AGD account.  

  If you partially delegate to a service provider, you will need to set up your registry account yourself, including initial set up of your facilities and associated waste stream information migrated from HWIN. Once you have set up a facility and identified a service provider as a partial AGD through the registry system, the service provider can register and edit your waste stream information on your behalf. 

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• Program: Hazardous Waste

  Topic: AGD , Generator , Registry

  Toggle the submenu What is the difference between partial and full delegation?

  Full delegation: when generators hire service providers to do all the facility and waste stream management, reporting and fee payment in the registry on their behalf, and they never have to set up accounts or use the registry.  

  Partial delegation: when generators want to set up their own account in the registry and pay their own fees, they can still delegate facility and waste stream management and other reporting activities to a service provider.  

  Please note delegation is not needed for a service provider to create manifests for your facility. Delegation is needed only for a service provider to help manage a generator’s facility and waste stream information (e.g., register or edit waste streams) or sign off on manifests on the generator’s behalf. 

  Comparison of delegation options

  Function	Full delegation	Partial delegation	No delegation
  Create my own generator registry account and register my own facilities		⚫	⚫
  Register my own wastes		⚫	⚫
  Create my own manifests		⚫	⚫
  Sign my own manifests (including corrections)		⚫	⚫
  Have an AGD register my facilities	⚫
  Have an AGD register my wastes	⚫	⚫
  Have 2 or more AGDs register and manage waste at the same facility		⚫
  Have an AGD or other service provider create my manifests	⚫	⚫	⚫
  Have an AGD sign manifests on my behalf (including corrections)	⚫	⚫

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• Program: Hazardous Waste

  Topic: General

  Toggle the submenu Who do I contact about my regulatory requirements?

  The Ministry of the Environment, Conservation and Parks is responsible for overseeing the Hazardous Waste Program and conducting compliance and enforcement activities. The program is set out under Regulation 347: General – Waste Management under the Environmental Protection Act and Ontario Regulation 323/22: Subject Waste Program under the Resource Recovery and Circular Economy Act.

  Questions related to the regulations should be directed to the ministry at HazardousWasteProgram@ontario.ca

   

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Management activities , Producer , Registry , Reporting

  Toggle the submenu What do I do if I misreported my supply data?

  If a producer misreports their supply data to RPRA, they must contact the Compliance and Registry Team immediately by emailing registry@rpra.ca. Please include the following information in the email:

  • The rationale for the change in the data
  • Any data that supports the need for a correction (e.g., sales documents, audit)
  • Any other information to support the change

  While it is an offence to submit false or misleading information under the RRCEA, RPRA wants this corrected as quickly to ensure a producer’s minimum management requirement is calculated using accurate supply data.

  RPRA can only receive these requests from the primary contact on the company’s Registry account. Your request for an adjustment will be reviewed by a Compliance and Registry Officer.

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• Program: Datacall

  Toggle the submenu What section in the Long-form do we report tires in?

  Do not report tire tonnes in any section of the Datacall form. Each program is assigned an automatic credit of 7.1kg/cap in the GAP Section 5, question J.

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• Program: Hazardous and Special Products

  Topic: Producer

  Toggle the submenu Under the HSP regulation, what are the key changes to producer hierarchies?

  There have been some key changes to the producer hierarchies in the HSP Regulation. This may affect what a producer is obligated for and should be considered if using data previously reported.

  Hierarchy change for producers in all categories:

  • Brand holders that are resident in Canada are obligated (previously was resident in Ontario)

  Hierarchy change for producers of oil filters, oil containers, antifreeze, pesticides, non-refillable pressurized containers, refillable pressurized containers, solvents, paints or coatings:

  • Producer hierarchy’s introduction of marketers with or without residency in Ontario

  See our FAQ to understand “Am I an HSP Producer?”

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• Program: Hazardous and Special Products

  Topic: Producer , Promotion and Education

  Toggle the submenu As an HSP producer of oil containers, antifreeze, pesticides, solvents, paints or coatings, what are my promotion and education requirements?

  Beginning October 1, 2021, producers, or PROs acting on their behalf, of oil containers, antifreeze, pesticides, solvents, paints and coatings are required to establish and operate a promotion and education program including the following:

  • Promote their collection and management services with respect to the type of HSP they are obligated for
  • Provide the following information on a website with respect to that type of HSP:
    • the location of each HSP collection site established or operated by the producer that is accessible to the public and the types of HSP accepted at each site
    • the location and date of each HSP collection event held by the producer and the types of HSP accepted at each event
    • a description of the collection services provided by the producer, other than HSP collection sites and HSP collection events
    • a description of how the producer manages that type of HSP after it is collected
  • Create promotional and educational materials with respect to that type of HSP that include the following:
    • the address of the website
    • a description of how that type of HSP is collected and managed
  • The producer shall make the promotional and educational materials available to retailers that supply that type of HSP, municipal governments and Indigenous communities, and shall solicit and consider feedback on how the promotional and educational materials can be improved
  • The producer shall promote each HSP collection event for that type of HSP in the local municipality or territorial district where it will be held for at least one week prior to the date of the event using a combination of two or more forms of media, including but not limited to:
    • local print publications
    • local print media
    • local radio
    • local signage or social media

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• Program: Hazardous and Special Products

  Topic: Producer , Promotion and Education

  Toggle the submenu As an HSP producer of oil filters or non-refillable pressurized containers, what are my promotion and education requirements?

  Beginning October 1, 2021, producers of oil filters and non-refillable pressurized containers, or PROs acting on their behalf, are required to establish and operate a promotion and education program including the following:

  • promote their collection and management services with respect to the type of HSP they are obligated for
  • provide the following information on a website with respect to that type of HSP:
    • the location of each HSP collection site established or operated by the producer that is accessible to the public and the types of HSP accepted at each site
    • the location and date of each HSP collection event held by the producer and the types of HSP accepted at each event
    • a description of the collection services provided by the producer, other than HSP collection sites and HSP collection events
    • a description of how the producer manages that type of HSP after it is collected
    • create promotional and educational materials with respect to that type of HSP that include the following:
      • the website URL
      • a description of how that type of HSP is collected and managed
    • the producer shall make the promotional and educational materials available to retailers that supply that type of HSP, municipal governments and Indigenous communities, and shall solicit and consider feedback on how the promotional and educational materials can be improved
    • the producer shall promote each HSP collection event for that type of HSP in the local municipality or territorial district where it will be held for at least one week prior to the date of the event using a combination of two or more forms of media, including but not limited to:
      • local print publications
      • local print media
      • local radio
      • local signage or social media

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• Program: Hazardous and Special Products

  Topic: Collection systems , Producer

  Toggle the submenu As an HSP producer of oil filters, oil containers, antifreeze, pesticides, non-refillable pressurized containers, refillable pressurized containers, solvents, paints or coatings, what are my collection requirements?

  From October 1, 2021, to December 31, 2022, producers are required to establish the following:

  • Collection sites – maintain at least the same number of sites that producers had at the end of the MHSW Program
  • Collection events – make best efforts to hold the same number of events in each community as in 2020
  • Call-in Service (only applicable to large producers) – provide a phone number for communities to call to request a pickup (of 100 kg or more) if requested by a council of the band, a municipality or a territorial district not located in the Far North, a depot owned or operated by the Crown not in the Far North.

  Large producers shall make reasonable efforts to collect the HSP within one year of being notified by a representative of a council of the band located on a reserve in the Far North.

  See our FAQ to understand “Am I a small, large or exempt HSP producer?“

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