Frequently Asked Questions

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Management activities , Producer , Registry , Reporting

  Toggle the submenu What do I do if I misreported my supply data?

  If a producer misreports their supply data to RPRA, they must contact the Compliance and Registry Team immediately by emailing registry@rpra.ca. Please include the following information in the email:

  • The rationale for the change in the data
  • Any data that supports the need for a correction (e.g., sales documents, audit)
  • Any other information to support the change

  While it is an offence to submit false or misleading information under the RRCEA, RPRA wants this corrected as quickly to ensure a producer’s minimum management requirement is calculated using accurate supply data.

  RPRA can only receive these requests from the primary contact on the company’s Registry account. Your request for an adjustment will be reviewed by a Compliance and Registry Officer.

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• Program: Datacall

  Toggle the submenu What section in the Long-form do we report tires in?

  Do not report tire tonnes in any section of the Datacall form. Each program is assigned an automatic credit of 7.1kg/cap in the GAP Section 5, question J.

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• Program: Hazardous and Special Products

  Topic: Producer

  Toggle the submenu Under the HSP regulation, what are the key changes to producer hierarchies?

  There have been some key changes to the producer hierarchies in the HSP Regulation. This may affect what a producer is obligated for and should be considered if using data previously reported.

  Hierarchy change for producers in all categories:

  • Brand holders that are resident in Canada are obligated (previously was resident in Ontario)

  Hierarchy change for producers of oil filters, oil containers, antifreeze, pesticides, non-refillable pressurized containers, refillable pressurized containers, solvents, paints or coatings:

  • Producer hierarchy’s introduction of marketers with or without residency in Ontario

  See our FAQ to understand “Am I an HSP Producer?”

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• Program: Hazardous and Special Products

  Topic: Producer , Promotion and Education

  Toggle the submenu As an HSP producer of oil containers, antifreeze, pesticides, solvents, paints or coatings, what are my promotion and education requirements?

  Beginning October 1, 2021, producers, or PROs acting on their behalf, of oil containers, antifreeze, pesticides, solvents, paints and coatings are required to establish and operate a promotion and education program including the following:

  • Promote their collection and management services with respect to the type of HSP they are obligated for
  • Provide the following information on a website with respect to that type of HSP:
    • the location of each HSP collection site established or operated by the producer that is accessible to the public and the types of HSP accepted at each site
    • the location and date of each HSP collection event held by the producer and the types of HSP accepted at each event
    • a description of the collection services provided by the producer, other than HSP collection sites and HSP collection events
    • a description of how the producer manages that type of HSP after it is collected
  • Create promotional and educational materials with respect to that type of HSP that include the following:
    • the address of the website
    • a description of how that type of HSP is collected and managed
  • The producer shall make the promotional and educational materials available to retailers that supply that type of HSP, municipal governments and Indigenous communities, and shall solicit and consider feedback on how the promotional and educational materials can be improved
  • The producer shall promote each HSP collection event for that type of HSP in the local municipality or territorial district where it will be held for at least one week prior to the date of the event using a combination of two or more forms of media, including but not limited to:
    • local print publications
    • local print media
    • local radio
    • local signage or social media

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• Program: Hazardous and Special Products

  Topic: Producer , Promotion and Education

  Toggle the submenu As an HSP producer of oil filters or non-refillable pressurized containers, what are my promotion and education requirements?

  Beginning October 1, 2021, producers of oil filters and non-refillable pressurized containers, or PROs acting on their behalf, are required to establish and operate a promotion and education program including the following:

  • promote their collection and management services with respect to the type of HSP they are obligated for
  • provide the following information on a website with respect to that type of HSP:
    • the location of each HSP collection site established or operated by the producer that is accessible to the public and the types of HSP accepted at each site
    • the location and date of each HSP collection event held by the producer and the types of HSP accepted at each event
    • a description of the collection services provided by the producer, other than HSP collection sites and HSP collection events
    • a description of how the producer manages that type of HSP after it is collected
    • create promotional and educational materials with respect to that type of HSP that include the following:
      • the website URL
      • a description of how that type of HSP is collected and managed
    • the producer shall make the promotional and educational materials available to retailers that supply that type of HSP, municipal governments and Indigenous communities, and shall solicit and consider feedback on how the promotional and educational materials can be improved
    • the producer shall promote each HSP collection event for that type of HSP in the local municipality or territorial district where it will be held for at least one week prior to the date of the event using a combination of two or more forms of media, including but not limited to:
      • local print publications
      • local print media
      • local radio
      • local signage or social media

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• Program: Hazardous and Special Products

  Topic: Collection systems , Producer

  Toggle the submenu As an HSP producer of oil filters, oil containers, antifreeze, pesticides, non-refillable pressurized containers, refillable pressurized containers, solvents, paints or coatings, what are my collection requirements?

  From October 1, 2021, to December 31, 2022, producers are required to establish the following:

  • Collection sites – maintain at least the same number of sites that producers had at the end of the MHSW Program
  • Collection events – make best efforts to hold the same number of events in each community as in 2020
  • Call-in Service (only applicable to large producers) – provide a phone number for communities to call to request a pickup (of 100 kg or more) if requested by a council of the band, a municipality or a territorial district not located in the Far North, a depot owned or operated by the Crown not in the Far North.

  Large producers shall make reasonable efforts to collect the HSP within one year of being notified by a representative of a council of the band located on a reserve in the Far North.

  See our FAQ to understand “Am I a small, large or exempt HSP producer?“

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• Program: ITT/AV

  Topic: Producer , Retailer

  Toggle the submenu As a retailer, what are my responsibilities under the EEE Regulation?

  You may have obligations as an ITT/AV producer. To determine if you are a producer, see the FAQ Am I an ITT/AV producer?

  If you are not a producer, then under the EEE Regulation you are not required to report supply data to the Authority or anyone else.

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Where to Recycle map

  Toggle the submenu Why aren’t all recycling locations in Ontario on the map?

  Under Ontario’s circular economy laws, businesses that produce or supply batteries, electronics, household hazardous waste, lighting, and tires are required to provide recycling locations and report them to RPRA. Only locations reported to RPRA appear on the map.

  Recycling locations you’re already aware of that don’t appear on the map most likely collect materials not listed above or are operated by a municipality who aren’t required to report recycling locations to RPRA.

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• Program: Blue Box

  Topic: Producer , Reporting

  Toggle the submenu Our company supplies its products in refillable packaging. How should we report these containers in our Supply Report?

  For the purposes of supply data reporting, ‘refillable packaging’ is defined as packaging surrounding a supplied product that a consumer can return to the product manufacturer for cleaning and reuse.

  A producer who supplies its products in refillable packaging should only report weights (under the appropriate material category) the first time the packaging is supplied to consumers.

  For example:

  A milk producer that used 1000 new glass bottles to supply its product to consumers in 2022, reported the weight of all 1000 bottles under the beverage container category in their 2023 supply data report.

  In 2023, the producer added 500 new glass bottles to its supply, bringing the total of supplied material to 1500 bottles. Their 2024 supply data report should only reflect the weights of the 500 new bottles, not the total currently being used by the producer (1500).

  Important: Products supplied in beverage containers should be reported in the ‘beverage container’ category, not the category the container is made of (plastic, metal, glass).

  See Compliance Bulletin: What blue box materials need to be reported?

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Compliance and Enforcement

  Toggle the submenu Can I appeal a Compliance Order issued to me?

  If a Compliance Order is issued to a registrant by the Registrar or a Deputy Registrar, or if the registrant receives a decision from a Deputy Registrar issued as a result of a Request for Review of an inspector’s order, the registrant can appeal the order to the Ontario Land Tribunal (OLT). The registrant must serve written notice of their intention to appeal to the Registrar or Deputy Registrar who made the order and to the OLT within 15 days of being served with the order. The notice must include:

  • The parts of the order that the appeal pertains to; and
  • The grounds on which the person appealing the order intends to rely at the hearing.

  The OLT will hold a hearing. The OLT may decide to confirm, vary, or revoke the order.

  After a matter is decided by the OLT, the registrant or RPRA may appeal the OLT’s decision to the Divisional Court, but only on a question of law and with leave (permission) of the Divisional Court. If a party obtains leave, the appeal of the OLT decision will be heard by the Divisional Court. This process is governed by the Rules of Civil Procedure. The OLT’s decision is not automatically stayed (put on hold) by an appeal to the Divisional Court, but a stay may be granted by the OLT or the Court.

  Note: This FAQ is for general information only and should not be considered legal advice. Please review the Resource Recovery and Circular Economy Act, 2016 and associated regulations for details.

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