Frequently Asked Questions
FAQ filtered results:
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Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , TiresTopic: Registry , RPRA Program and Registry Fees
Registrants can access past invoices in their Registry account under a new tab labelled “Invoices”. See sample screenshot below.
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Program: Hazardous WasteTopic: AGD , Generator , Registry , RPRA Program and Registry Fees
The HWP Registry is unable to issue separate invoices for different facilities managed under one account.
Monthly invoices will include the applicable fees for manifests completed during the previous month and will break fees down by facility. If a user is looking for more details about facility-specific activities, they can find that information in the registry.
See FAQ: What information is included on an invoice for HWP Registry fees?
See FAQ: Can I submit a partial payment for only the facilities I manage? -
Program: Hazardous WasteTopic: AGD , Generator , Registry , RPRA Program and Registry Fees
See sample invoices here. The three examples included in the PDF are:
- Manifest Invoice – Generator Variant (aggregates fees for multiple manifests over a month; includes a facility-level breakdown)
- Manifest Invoice – AGD Variant (aggregates fees for multiple manifests over a month; includes a company- and facility-level breakdown)
- On-site Waste Activity Invoice (fees for a single On-site waste activity)
Manifest invoices will be issued on the first day of each month and will include all manifests completed in the previous month, For example, an invoice issued on February 1 will include completed manifests from January 1 to January 31.
The primary user of the account will receive an email notification when a manifest invoice is issued. Any primary or secondary user on the account can access and pay an invoice from the Registry homepage.
While the manifest invoice provides a total fee for each facility, users can see the fee per individual manifest from the Invoices tab in their Registry Account.
The easiest way to find individual manifest fees is directly in the Invoices tab under Manifests with Fees. Users can find individual manifest fees under the Manifests tab, but they’ll have to navigate to the “Closed Manifests” section and then search for and open the manifest itself.
On-site waste activity invoices will be issued when the Registry user completes an on-site waste activity report and submits their payment information.
See FAQ: What payment methods are available?
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Program: Hazardous WasteTopic: Registration , Registry , Reporting , RPRA Program and Registry Fees
When your HWP invoice total is $500 or less, the default method for paying that invoice is automatically set to credit card. This feature aims to simplify transactions for smaller amounts and ensure a smoother payment process.
As seen in the image below, if your HWP invoice is $500 or less, the payment method will automatically be set to credit card. Once you click next, you will input your credit card details, then click pay. Your payment will process automatically. If an alternate payment method is required, please contact us.
Note: As of April 2024, all programs except for HWP, have the option to select from various payment methods, including bank withdrawal, credit card, electronic data interchange, electronic bill payment, and cheque, regardless of the invoice amount.
If your company is unable to pay an invoice by credit card, please contact RPRA’s Compliance Team at registry@rpra.ca or (833) 600-0530.
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Program: Hazardous WasteTopic: AGD , Generator , Registry , RPRA Program and Registry Fees
The HWP Registry is unable to accept partial payments for invoices issued to an account. Monthly invoices will include the applicable fees for all manifests completed during the previous month and will break fees down by facility. Consider an internal business process to bill back each facility as required.
See FAQ: Can we set up separate invoices for each facility within one account?
See FAQ: What information is included on an invoice for HWP Registry fees? -
Program: Hazardous WasteTopic: AGD , Generator , Registry , RPRA Program and Registry Fees
Admin Primary Secondary Receive invoice notifications via email ⚫ ⚫ Pay invoices in the Registry ⚫ ⚫ ⚫ Download invoices in the Registry ⚫ ⚫ ⚫ Filter invoices by facility, date, invoice number, payment status ⚫ ⚫ ⚫ View manifests with fees ⚫ ⚫ ⚫ Download manifests with fees reports ⚫ ⚫ ⚫ Receive separate invoices for each facility within one account Not Applicable Pre-payment of invoices Not Applicable Make partial payment to invoices Not Applicable -
Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , TiresTopic: RPRA Program and Registry Fees
Starting January 1, 2023, RPRA will collect 13% HST on all fees at the time of fee payment.
This decision is based on a ruling RPRA received from the CRA in which HST must be charged on its fees under the Resource Recovery and Circular Economy Act, 2016 (RRCEA). RPRA has determined that this ruling applies to all RRCEA producer responsibility programs and the Excess Soil and Hazardous Waste programs.
On December 22, 2022, RPRA will reissue invoices that were issued prior to January 1, 2023, amended to indicate that 13% HST was paid. From December 22 onwards, registrants will be able to access the amended invoices in their Registry accounts under a new tab labelled “Invoices”. The amended invoice will show an HST amount as well as the date the amended invoice was reissued.
Important notes:
- On the amended invoices there have been no changes to the Invoice Total and registrants will not be required to pay any additional monies to RPRA for past invoices.
- Registrants may be able to claim input tax credits for the HST collected on RPRA fees, for both the amended invoices and new invoices issued January 1, 2023, onwards. However, RPRA is not in a position to provide tax advice and suggests you consult your internal or external accountants to seek their counsel.
- All new invoices issued effective January 1, 2023, will contain appropriate information identifying the amount of the HST and other relevant details. These invoices will also be displayed under the “Invoices” tab in a registrants’ Registry account.
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Program: Hazardous WasteTopic: General , Registry
Each registry account has one account administrator, who is responsible for enrolling the company in programs (e.g., HWP, batteries, etc.) and adding/removing additional account users.
There is one primary user for each program enrolment. In HWP, the primary user can add/remove users to the HWP program, add program roles (such as generator, carrier or receiver) and is the point of contact to receive email notifications (such as when a new invoice is available).
Secondary users in the HWP can create and edit generator facilities and waste information (generator/AGD roles only); add ECA information and edit contact information (carrier/receiver roles only); create, edit and sign manifests.
Driver users are specific to the carrier role in the HWP program. Drivers can create, edit and sign manifests but cannot add ECA information.
Manifest-only users, like the driver user role, have a reduced level of access limited to viewing, creating, editing and signing manifests. They cannot view, edit, or manage facilities, or view information related to fees.
Account admins can manage password resets for all active users in the account. Primary users are also able to manage password resets, but only for active users within the programs they are the primary user for. If secondary users, drivers or manifest-only users require a password reset, they can reach out to the account admin or primary user to do so.
User Management
Functionalities Admin Primary Secondary Driver* Manifest-only Add/remove users across programs ⚫ Reset passwords for all users across programs ⚫ Add / remove users to same program ⚫ ⚫ Reset passwords for active users within the same program ⚫ ⚫ Receive invoice notifications ⚫ ⚫ Create / manage facilities ⚫ ⚫ ⚫ Create / manage wastes ⚫ ⚫ ⚫ View / create / edit and sign manifests ⚫ ⚫ ⚫ ⚫ ⚫ *Available only to accounts where the carrier role is selected. Drivers will only be able to view and action manifests where the company is listed as the carrier -
Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , TiresTopic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees
If you select electronic data interchange (EDI) as your method of payment, this is an electronic payment through your bank, also commonly known as EFT or ACH.
Follow these steps to complete your payment:
- Submit your payment using RPRA’s banking information provided on your invoice.
- Be sure to reference your Invoice Number when you submit this payment to your bank so that we will be able to identify your payment.
Please note:
- Registry invoices are considered due on receipt.
- Invoices are in CAD funds and payments must be sent in CAD.
- It may take 1-2 weeks for your payment to be reflected in your Registry account once you have completed it.
If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.
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Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , TiresTopic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees
If you select cheque as your method of payment, follow these steps to complete your payment:
- Make your cheque payable to “Resource Productivity and Recovery Authority”
- Enter your Invoice Number on the memo line of the cheque
- Please send your cheque to*:
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- Resource Productivity Recovery Authority
- PO Box 46114, STN A
- Toronto, ON
- M5W 4K9
*As of January 20, 2023, the address for mailing cheques to RPRA has been revised. Please update your records and send cheques to the above address going forward.
Please note:
- Registry invoices are considered due on receipt.
- Invoices are in CAD funds and payments must be sent in CAD.
- It may take 2-4 weeks for your payment to be reflected in your Registry account once you have mailed your cheque due to mail and cheque processing times.
If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.