Frequently Asked Questions

See sample invoices here.

The three examples included in the PDF are:

1. Manifest Invoice – Generator Variant (aggregate fees for multiple manifests over a month; includes a facility-level breakdown) 
2. Manifest Invoice – AGD Variant (aggregate fees for multiple manifests over a month; includes a company- and facility-level breakdown) 
3. On-site Waste Activity Invoice (fees for a single on-site waste activity) 

Manifest invoices

• Issued on the first day of each month and will include all manifests completed in the previous month. For example, an invoice issued on February 1 will include completed manifests from January 1-31.
• The primary and accounts payable (AP) user of the account will receive an email notification when a manifest invoice is issued. All users except drivers or manifest-only users can access and pay invoices from the Registry homepage.
• While the manifest invoice provides a total fee for each facility, users can see the fee per individual manifest in two ways:
  • From the “Invoices & Payments” tab under Manifests with Fees   
  • From the “Manifests” tab, by navigating to the Closed Manifests section and opening the manifest

• Note: uses can export to excel fee-related details for manifests that have been invoiced. 

On-site waste activity invoices  

• Issued when the user completes an on-site waste activity report and submits their payment information.
• The primary, accounts payable (AP), and the user who paid for the activity will receive an email notification with payment confirmation.
• All users except drivers or manifest-only users will be able to view paid on-site waste activity invoices from the Registry homepage. 

See FAQ: What payment methods are available?
See FAQ: What is an accounts payable (AP) user and what can they do in the registry? 

RPRA collects 13% Harmonized Sales Tax (HST) on applicable fees. This requirement is based on a ruling received from the Canada Revenue Agency (CRA), which determined that HST must be charged on fees collected under the Resource Recovery and Circular Economy Act, 2016 (RRCEA).

HST applies to all RRCEA producer responsibility programs, as well as the Excess Soil and Hazardous Waste programs.

Invoices issued before January 1, 2023, were amended to reflect HST. Registrants can access amended invoices in their Registry accounts under the Invoices tab, where the HST amount and the amended invoice date are shown.

Important notes:

• On the amended invoices there have been no changes to the Invoice Total and registrants will not be required to pay any additional monies to RPRA for past invoices.
• Registrants may be able to claim input tax credits for the HST collected on RPRA fees, for both the amended invoices and new invoices issued January 1, 2023, onwards. However, RPRA is not in a position to provide tax advice and suggests you consult your internal or external accountants to seek their counsel.
• All new invoices issued effective January 1, 2023, will contain appropriate information identifying the amount of the HST and other relevant details. These invoices will also be displayed under the “Invoices” tab in a registrants’ Registry account.

To request a refund for a payment made by credit card and direct debit, follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. Go to the Invoices & Payment tab.
4. Scroll to the Invoices with Credit Balances table.
5. Under Action click on Request Refund.
6. Click on the green button showing the refund amount.

To request a refund for a payment made by a saved payment method (credit card or direct debit), follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. Go to the Invoices & Payment tab.
4. Scroll to the Invoices with Credit Balances table Under Action click on Request Refund
5. Check the box to Confirm your Attestation to the information.
6. Click on the green button showing the refund amount.

To request a refund for a payment made by EDI, cheque or electronic bill payment, follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. Go to the Invoices & Payment tab.
4. Scroll to the Invoices with Credit Balances table Under Action click on Request Refund
5. Add your banking information as refunds will only be issued by EFT
6. Check the box to Confirm your Attestation to the information.
7. Click on the green button showing the refund amount.

Note: The Request Refund button is only available for invoices that have a negative balance.

If a registrant clicks the “Request Refund” button after a refund request has already been submitted, the registrant will see the following message: “A refund has already been requested for invoice 000XXXX on XX Date. We are currently processing your request.”

To view invoices with a credit balance by program, follow these steps:

1. Log in to your registry account.
2. Select the applicable Program.
3. On the program screen go to the Invoices & Payment tab.
4. Click on Outstanding Invoices tab.
5. Scroll down to the Invoices with Credit Balances section to view invoices with credit balances.

If you select credit card as your method of payment, this will be done through your Registry account.

Follow these steps to complete your payment:

Follow these steps to complete your payment: 

1. In the payment method section of the Registry, select credit card as your preferred method. 
2. Enter your credit card details. 
3. Click PAY and the payment will process automatically. 

Please note: 

• Invoices are due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• Payment will be reflected in your Registry account once your transaction has been processed.
• Registrants can save a credit card as their preferred payment method.
• Hazardous Waste Program (HWP) registrants can enrol in Manifest Autopay with credit card as their saved payment method.

If you have questions about fee payment, contact our Compliance and Registry Team at [email protected] or call 1-833-600-0530. 

How do I pay my fees to RPRA by cheque? 

If you select cheque as your method of payment, follow these steps to complete your payment: 

1. Make your cheque payable to “Resource Productivity and Recovery Authority” 
2. Enter your Invoice Number on the memo line of the cheque 
3. Send your cheque to: 
   • Resource Productivity Recovery Authority 
   • PO Box 46114, STN A 
   • Toronto, ON 
   • M5W 4K9 

Please note: 

• Invoices are due on receipt. 
• Invoices are in CAD funds and payments must be sent in CAD. 
• It may take 2-4 weeks for your payment to be reflected in your Registry account due to mail and cheque processing times.

If you have questions relating to fee payment, contact our Compliance and Registry Team at [email protected] or call 1-833-600-0530. 

RPRA invoices are due on receipt.

RPRA charges a monthly 1.5% late payment fee on outstanding invoices. Late payment fees accrue monthly until the original invoice is paid in full.

If a late payment fee is applied, registrants will receive an email notification, and a late payment fee invoice will be issued to their Registry account.

Registrants can access past invoices in their Registry account under the “Invoices & Payments” tab. From here, registrants can view, download and pay their invoices.  

See sample screenshot below: 

The HWP Registry is unable to accept partial payments for invoices issued to an account. Monthly invoices will include the applicable fees for all manifests completed during the previous month and will break fees down by facility. Consider an internal business process to bill back each facility as required.

See FAQ: Can we set up separate invoices for each facility within one account? 
See FAQ: What information is included on an invoice for HWP Registry fees?

If you select electronic data interchange (EDI) as your method of payment, this is an electronic payment through your bank, also commonly known as EFT or ACH.

Follow these steps to complete your payment:

1. Submit your payment using RPRA’s banking information provided on your invoice.
2. Reference your invoice number when you submit this payment to your bank so RPRA can identify your payment and send your remittance details to [email protected]

Please note:

• Invoices are due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• It may take 1-2 weeks for payment to be reflected in your Registry account.

If you have questions relating to fee payment, contact our Compliance and Registry Team at [email protected] or call 647-496-0530 or toll-free at 1-833-600-0530.

When your hazardous waste program (HWP) manifest invoice total is $500 or less, the default payment methods are automatically set to credit card and direct debit. 

This feature aims to simplify transactions for smaller amounts and ensure a smoother payment process. 

 As shown in the image below, if your HWP invoice is $500 or less: 

• The payment methods available will be set to credit card and direct debit. 
• The user then selects either credit card or direct debit as the payment method.
• Click Next, enter the banking or credit card information and click Pay.

If your company is unable to pay an invoice by credit card or direct debit, please contact RPRA’s Compliance and Registry Team at [email protected] or call 1-833-600-0530. 

To pay multiple invoices at once, follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. On the program screen click Pay Now in the Total Unpaid Invoices box, located at the top right corner.
4. Click the Pay Now button for saved payment methods or select Change Payment Method.
5. Choose the payment method, then click Next.
6. If the selected payment method is credit card or debit card, please enter your banking information or your credit card information, then click the Pay button.
7. If the selected payment method is EDI, electronic bill payment, or cheque, please follow the payment instructions on-screen.

An accounts payable (AP) user is responsible for managing the financial aspects of a company’s registry account.

An AP user’s functionality includes:

• Accessing and paying invoices – View, download, and make payments for invoices.
• Managing saved payment methods – Add, update, or remove stored payment options.
• Modifying data across all programs – Modify program-related information as required for billing.
• Receiving billing and payment notifications – Receive email alerts about invoices, payments, and account balances.
• Communicating with RPRA regarding billing or payment questions – Act as the main contact for financial inquiries.

No. Fees will be invoiced monthly and will include applicable fees for manifests completed during the previous month. Fees for onsite disposal will be invoiced at the time the disposal activity report is completed. 

See FAQ: What payment methods are available in the Registry?

See FAQ: Who pays RPRA’s HWP Registry fees?  

See FAQ: What information is included on an invoice for HWP Registry fees? 

If you select electronic bill payment as your method of payment, this will be done through your online banking account, using the bill payment functionality. It is available at most major Canadian banks (e.g., TD, RBC, BMO, Scotiabank). 

Follow these steps to complete your payment:

1. Log in to your bank account.
2. Go to the bill payment section and add RPRA as payee.
3. Enter your registration number (found on your invoice) as the account number. 

Please note:

• Invoices are due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• It may take 1–2 weeks for payment to be reflected in your Registry account. 

If you have questions relating to fee payment, contact our Compliance and Registry Team at [email protected] or call 647-496-0530 or toll-free at 1-833-600-0530.

If you select cheque as your method of payment, follow these steps to complete your payment: 

1.  Make your cheque payable to “Resource Productivity and Recovery Authority”
2. Enter your Invoice Number on the memo line of the cheque 
3. Send your cheque to: 
   • Resource Productivity Recovery Authority 
   • PO Box 46114, STN A 
   • Toronto, ON 
   • M5W 4K9 

Please note: 

• Invoices are due on receipt. 
• Invoices are in CAD funds and payments must be sent in CAD.
• It may take 2-4 weeks for your payment to be reflected in your Registry account due to mail and cheque processing times. 

If you have questions relating to fee payment, contact our Compliance and Registry Team at [email protected] or call 1-833-600-0530. 

Each Registry account has one account admin, who is responsible for enrolling the company in programs (e.g., HWP, batteries, etc.) and adding/removing additional account users. 

There is one primary user for each program enrolment. In HWP, the primary user can add/remove users to the HWP program, add program roles (such as generator, carrier or receiver) and receive email notifications (such as when a new invoice is available).  

Secondary users can create and edit generator facilities and waste information (generator/AGD roles only), add ECA information and edit contact information (carrier/receiver roles only), and create, edit and sign manifests.

Driver users are specific to the carrier role in HWP. Drivers can create, edit and sign manifests but cannot add ECA information.

Manifest-only users, like driver users, have a reduced level of access limited to viewing, creating, editing and signing manifests. They cannot view, edit, or manage facilities, or view information related to fees.

There is one accounts payable (AP) user per account. An AP user can access and pay invoices, manage saved payment methods and receive email notifications about billing and payments. The AP user can also be contacted by RPRA in the event of a billing or payment question.  If the AP user has a primary access level in the HWP registry, they also can reset passwords for active users and add or remove users within the same program. If an AP user has a secondary access level in the HWP, they can create and manage facilities and waste, as well as view, create, or edit manifests. 

Account admins can manage password resets for all active users in the account. Primary users are also able to manage password resets, but only for active users within the programs they are the primary user for. If secondary users, drivers or manifest-only users require a password reset, they can reach out to the account admin or primary user to do so.  

User Management

When paying fees to RPRA, you can select from one of the following payment methods:

• Direct debit (also known as bank withdrawal)
• Credit card
• Electronic data interchange (EDI; also commonly known as ACH or EFT)
• Electronic bill payment
• Cheque

For instructions on how to submit payment by the method you chose, read one of the following FAQs:

• How do I pay my fees to RPRA by credit card?
• How do I pay my fees to RPRA by direct debit?
• How do I pay my fees to RPRA by electronic bill payment?
• How do I pay my fees to RPRA by cheque?
• How do I pay my fees to RPRA by electronic data interchange (EDI)?

Please note:

• Invoices are due on receipt.
• Invoices are in CAD fund and payments must be sent in CAD.

If you select direct debit (also known as bank withdrawal) as your method of payment, this will be done through your Registry account. 

Follow these steps to complete your payment: 

1. In the payment method section of the Registry, select direct debit as your preferred method. 
2. Enter your banking information/details. 
3. Review the withdrawal agreement then click “I agree to let RPRA collect my payments as per the terms of the Withdrawal Agreement.” 
4. Click PAY and the payment will process automatically. 

Please note: 

• Invoices are due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• Payment will be reflected in your Registry account once your transaction has been processed.
• By selecting direct debit, registrants authorize RPRA to collect payments as outlined in the withdrawal agreement.
• Registrants can save direct debit as their preferred payment method.
• Hazardous Waste Program (HWP) registrants can enrol in Manifest Autopay with direct debit as their saved payment method. 

If you have questions about fee payment, contact our Compliance and Registry Team at [email protected] or call 1-833-600-0530. 

To enrol in Manifest AutoPay, follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. Go to the Invoices & Payment tab.
4. In the Saved payment method, under Action, click Enrol in AutoPay.
5. Check the box to Enrol in AutoPay. and acknowledge the AutoPay Agreement
6. Click the Enrol in AutoPay button.

To cancel Manifest AutoPay, follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. Go to the Invoices & Payment tab.
4. In the Saved payment method, under Action, click Cancel AutoPay.
5. Then click Cancel AutoPay button.

Note: Only generators and authorized generator delegates (AGD) in HWP can enrol in Manifest AutoPay.

Manifest AutoPay is a feature in the registry that allows hazardous waste program (HWP) registrants to automatically pay their manifest invoices using a saved payment method (i.e. credit card or direct debit). This can help save registrants time and avoid potential late fees.

Registrants enrolled in Manifest AutoPay will still receive an email at the start of each month when their invoice is available, noting that payment will be automatically withdrawn on the 15th of that month.

See FAQ: How do I enrol in or cancel my enrolment in Manifest AutoPay?

Fees are tied to the activities that generators report on or that are reported on their behalf by authorized generator delegates (AGDs) (e.g., manifests and on-site storage, processing and disposal). Fees will be invoiced on the first day of each month and will include all manifests completed in the previous month.

See FAQ: Will I pay my fees using a prepaid account like HWIN?