Frequently Asked Questions

When paying fees to RPRA, you can select from one of the following payment methods:

• Direct debit (also known as bank withdrawal)
• Credit card
• Electronic data interchange (EDI; also commonly known as ACH or EFT)
• Electronic bill payment
• Cheque

For instructions on how to submit payment by the method you chose, read one of the following FAQs:

• How do I pay my fees to RPRA by credit card?
• How do I pay my fees to RPRA by direct debit?
• How do I pay my fees to RPRA by electronic bill payment?
• How do I pay my fees to RPRA by cheque?
• How do I pay my fees to RPRA by electronic data interchange (EDI)?

Please note:

• Invoices are due on receipt.
• Invoices are in CAD fund and payments must be sent in CAD.

Fees associated with project area notices are calculated at a variable rate based on the volume of soil being moved. Flat fees will be applied to Project Area Notices for soil volumes below and above certain thresholds.

Fees associated with Reuse Site Notices are tiered, with increasing flat fees applied according to the volume of soil being accepted at the reuse site.

There is one flat fee associated with Residential Soil Depot Notices.

Fees will be consulted upon annually as required by the RRCEA.

No. Fees will be invoiced monthly and will include applicable fees for manifests completed during the previous month. Fees for onsite disposal will be invoiced at the time the disposal activity report is completed. 

See FAQ: What payment methods are available in the Registry?

See FAQ: Who pays RPRA’s HWP Registry fees?  

See FAQ: What information is included on an invoice for HWP Registry fees? 

Fees will be charged to generators only, aligning with the current Hazardous Waste Program fee structure.

If full delegation is selected, the authorized delegate that registers the generator’s facility will pay the fees. 

If a generator has partially delegated to a service provider, the AGD can manage and report activities at the generators’ facilities, but the generator will be responsible for paying the fees. 

See FAQ: Will I pay my fees using a prepaid account like HWIN?  

See FAQ: Is there a fee to set up an account in the HWP Registry? 

See sample invoices here.

The three examples included in the PDF are:

1. Manifest Invoice – Generator Variant (aggregate fees for multiple manifests over a month; includes a facility-level breakdown) 
2. Manifest Invoice – AGD Variant (aggregate fees for multiple manifests over a month; includes a company- and facility-level breakdown) 
3. On-site Waste Activity Invoice (fees for a single on-site waste activity) 

Manifest invoices

• Issued on the first day of each month and will include all manifests completed in the previous month. For example, an invoice issued on February 1 will include completed manifests from January 1-31.
• The primary and accounts payable (AP) user of the account will receive an email notification when a manifest invoice is issued. All users except drivers or manifest-only users can access and pay invoices from the Registry homepage.
• While the manifest invoice provides a total fee for each facility, users can see the fee per individual manifest in two ways:
  • From the “Invoices & Payments” tab under Manifests with Fees   
  • From the “Manifests” tab, by navigating to the Closed Manifests section and opening the manifest

• Note: uses can export to excel fee-related details for manifests that have been invoiced. 

On-site waste activity invoices  

• Issued when the user completes an on-site waste activity report and submits their payment information.
• The primary, accounts payable (AP), and the user who paid for the activity will receive an email notification with payment confirmation.
• All users except drivers or manifest-only users will be able to view paid on-site waste activity invoices from the Registry homepage. 

See FAQ: What payment methods are available?
See FAQ: What is an accounts payable (AP) user and what can they do in the registry? 

RPRA received a ruling from the CRA that HST must be charged on its fees under the Resource Recovery and Circular Economy Act, 2016 (RRCEA). RPRA has determined that this ruling applies to all RRCEA producer responsibility programs and the Excess Soil and Hazardous Waste programs.

Before January 1, 2023, you paid Hazardous Waste fees to the Ministry of the Environment, Conservation and Parks. Now, you are paying fees to RPRA to cover the costs of building, operating and providing support for the new HWP Registry. These RPRA fees are subject to HST.

Starting in 2026, electronics (i.e. information technology, telecommunications and audio-visual (ITT/AV) equipment) producers will have a fee holiday and will not be required to pay program fees. Producers are still required to submit their annual supply report by the deadline, but the associated fees will not apply.

The fee holiday is funded through the $17.5 million in residual funds transferred to RPRA from the legacy recycling program for electronics. You can learn more about the transfer of funds here.

The fee holiday will continue until the funds are depleted. RPRA will provide updates to producers ahead of program fees for electronics coming back into effect.

Program fees still apply for all other programs, so producers in multiple programs are required to pay fees when submitting supply reports for other programs.

In Section 3, you report market tip fees under the Blue Box Tonnes tab and Tonnes and Material Revenue sub-tab next to the appropriate Blue Box material.

Note: Market tip fees are mostly applicable to glass. The Datacall treats market tip fees as a processing cost, so do not deduct market tip fees from revenues.

Fees are tied to the activities that generators report on or that are reported on their behalf by authorized generator delegates (AGDs) (e.g., manifests and on-site storage, processing and disposal). Fees will be invoiced on the first day of each month and will include all manifests completed in the previous month.

See FAQ: Will I pay my fees using a prepaid account like HWIN?

RPRA collects 13% Harmonized Sales Tax (HST) on applicable fees. This requirement is based on a ruling received from the Canada Revenue Agency (CRA), which determined that HST must be charged on fees collected under the Resource Recovery and Circular Economy Act, 2016 (RRCEA).

HST applies to all RRCEA producer responsibility programs, as well as the Excess Soil and Hazardous Waste programs.

Invoices issued before January 1, 2023, were amended to reflect HST. Registrants can access amended invoices in their Registry accounts under the Invoices tab, where the HST amount and the amended invoice date are shown.

Important notes:

• On the amended invoices there have been no changes to the Invoice Total and registrants will not be required to pay any additional monies to RPRA for past invoices.
• Registrants may be able to claim input tax credits for the HST collected on RPRA fees, for both the amended invoices and new invoices issued January 1, 2023, onwards. However, RPRA is not in a position to provide tax advice and suggests you consult your internal or external accountants to seek their counsel.
• All new invoices issued effective January 1, 2023, will contain appropriate information identifying the amount of the HST and other relevant details. These invoices will also be displayed under the “Invoices” tab in a registrants’ Registry account.

Registry fees cover the Authority’s costs to build, deploy and maintain the Registry, and to provide ongoing support to Registry users. As an administrative delegated authority of the Government of Ontario, the Authority does not receive any government funding and funds its operations through fees charged to regulated parties. The Authority operates on a cost-recovery basis.

No, only producers are required to pay RPRA program fees.  The decision to make producers pay fees and cover RPRA’s costs was made to reflect the fact that the Resource Recovery and Circular Economy Act, 2016 (RRCEA) is based on a producer responsibility framework. Although producers may hire service providers to help meet their obligations, the responsibility remains with the producer.

No, there is no fee to create an account in the HWP Registry. Fees will be tied to the activities that generators report on or that are reported on their behalf (e.g., manifests and on-site storage, processing and disposal).

View the 2025 HWP Registry Fees Schedule

See FAQ: When will I have to pay fees?

The Hazardous Waste Program (HWP) Registry is unable to issue separate invoices for different facilities managed under one account. However, users can export to excel fee-related details for manifests that have been invoiced and sort it by facility. 

Monthly invoices will include the applicable fees for manifests completed during the previous month and will break fees down by facility. If you need more details about facility-specific activities, you can find that information directly in the Registry. 

See FAQ: What information is included on an invoice for HWP Registry fees? 
See FAQ: Can I submit a partial payment for only the facilities I manage?
See FAQ: Where can I find past invoices in the Registry?

The HWP Registry is unable to accept partial payments for invoices issued to an account. Monthly invoices will include the applicable fees for all manifests completed during the previous month and will break fees down by facility. Consider an internal business process to bill back each facility as required.

See FAQ: Can we set up separate invoices for each facility within one account? 
See FAQ: What information is included on an invoice for HWP Registry fees?

As required under the regulation, Project Leaders, Owners and Site Operators are required in prescribed circumstances to use the Excess Soil Registry to file notices for certain Project Areas, Reuse Sites, and Residential Development Soil Depot sites where Excess Soil is generated, transported, temporarily placed, and deposited. More information on the types of projects and sites required to file a notice can be found by referring to the Ministry’s Handout on Excess Soil Registry.

Project Leaders, Owners and Site Operators can also assign an Authorized Person to file a notice and pay fees in the Registry on their behalf.

Role definitions

Project Leader

In O. Reg. 406/19, the Project Leader means, in respect of a project, the person or persons who are ultimately responsible for making decisions relating to the planning and implementation of the project.

The Project Leader is responsible for ensuring that a Project Area Notice is filed if required. They must always complete and sign the required declarations that are a component of the notice being filed .

Owner

A person who owns the land, with an interest upon whose credit, behalf, privity or direct benefit an improvement is made to the premises.

For a Reuse Site or a Residential Development Soil Depot, an Operator may complete all aspects of the relevant notice filing in the Registry.

Operator

A person who has the charge, management, or control of a site. An Operator may be an owner of a property, lease a property or be contracted to operate a Project Area Site, Reuse Site or Residential Development Soil Depot.

For a Reuse Site or a Residential Development Soil Depot, an Operator may complete all aspects of the relevant notice filing in the Registry.

Authorized Person

A person who is authorized by the Project Leader, Owner, or Operator of a site, to complete a notice filing and pay fees on their behalf.

The Authorized Person can initiate a notice in the Registry if permitted to by the Project Leader, Owner, or Operator of a site, and can complete all required notice information and pay applicable fees on their behalf.

Qualified person (QP)

QPs under the regulation have the same meaning as section 5 and 6 of Ontario Regulation 153/04 (O. Reg. 153/04).

Section 5 of O. Reg. 153/04 defines a Qualified Person as professional engineers and geoscientists – these are the persons who may oversee or conduct environmental site assessments or complete certifications in a Record of Site Condition. Section 6 of O. Reg. 153/04 sets out the requirements for Qualified Persons who conduct or oversee a risk assessment.

A QP may be designated as an Authorized Person by the Project Leader or by an Owner/Operator to file a notice to the Excess Soil Registry on their behalf.

HWIN pre-paid balances have not been transferred to the HWP Registry. The regulated community no longer has access to HWIN to manage their accounts and pay fees associated with activities from 2022 or earlier.

If necessary, the ministry will contact generators to address balances remaining in HWIN pre-paid accounts from 2022. The Ministry can be contacted at [email protected]

Read RPRA HWP Registry Fees Schedule

See FAQ: Will I pay my fees using a prepaid account like in HWIN?

Account admins have access to all information within a registrant’s account. They can create and assign primary and secondary users’ access to the account, edit and submit reports, and pay fees. They are the only ones who can manage PROs. Account admins can view all activities users undertake. They will also be the recipient of emails from the Registry portal. 
 
Primary users can only assign secondary users’ access to the account, edit and submit reports and pay fees. 
 
Secondary users can only edit and submit reports and pay fees. 
 
Accounts payable users (AP) are able to access and pay invoices, manage saved payment methods, edit and submit reports and email notifications about billing and payments. The AP user can also be contacted by RPRA in the event of a billing or payment question. 

Reporting for 2022 waste shipments through the prior HWIN system is closed.

Users can pay outstanding fees or request refunds related to 2022 balances by logging into HWIN.ca. For questions related to outstanding fees and refunds email  [email protected]

If you select direct debit (also known as bank withdrawal) as your method of payment, this will be done through your Registry account. 

Follow these steps to complete your payment: 

1. In the payment method section of the Registry, select direct debit as your preferred method. 
2. Enter your banking information/details. 
3. Review the withdrawal agreement then click “I agree to let RPRA collect my payments as per the terms of the Withdrawal Agreement.” 
4. Click PAY and the payment will process automatically. 

Please note: 

• Invoices are due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• Payment will be reflected in your Registry account once your transaction has been processed.
• By selecting direct debit, registrants authorize RPRA to collect payments as outlined in the withdrawal agreement.
• Registrants can save direct debit as their preferred payment method.
• Hazardous Waste Program (HWP) registrants can enrol in Manifest Autopay with direct debit as their saved payment method. 

If you have questions about fee payment, contact our Compliance and Registry Team at [email protected] or call 1-833-600-0530. 

If you select electronic bill payment as your method of payment, this will be done through your online banking account, using the bill payment functionality. It is available at most major Canadian banks (e.g., TD, RBC, BMO, Scotiabank). 

Follow these steps to complete your payment:

1. Log in to your bank account.
2. Go to the bill payment section and add RPRA as payee.
3. Enter your registration number (found on your invoice) as the account number. 

Please note:

• Invoices are due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• It may take 1–2 weeks for payment to be reflected in your Registry account. 

If you have questions relating to fee payment, contact our Compliance and Registry Team at [email protected] or call 647-496-0530 or toll-free at 1-833-600-0530.

If you select cheque as your method of payment, follow these steps to complete your payment: 

1.  Make your cheque payable to “Resource Productivity and Recovery Authority”
2. Enter your Invoice Number on the memo line of the cheque 
3. Send your cheque to: 
   • Resource Productivity Recovery Authority 
   • PO Box 46114, STN A 
   • Toronto, ON 
   • M5W 4K9 

Please note: 

• Invoices are due on receipt. 
• Invoices are in CAD funds and payments must be sent in CAD.
• It may take 2-4 weeks for your payment to be reflected in your Registry account due to mail and cheque processing times. 

If you have questions relating to fee payment, contact our Compliance and Registry Team at [email protected] or call 1-833-600-0530. 

If you select electronic data interchange (EDI) as your method of payment, this is an electronic payment through your bank, also commonly known as EFT or ACH.

Follow these steps to complete your payment:

1. Submit your payment using RPRA’s banking information provided on your invoice.
2. Reference your invoice number when you submit this payment to your bank so RPRA can identify your payment and send your remittance details to [email protected]

Please note:

• Invoices are due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• It may take 1-2 weeks for payment to be reflected in your Registry account.

If you have questions relating to fee payment, contact our Compliance and Registry Team at [email protected] or call 647-496-0530 or toll-free at 1-833-600-0530.

When your hazardous waste program (HWP) manifest invoice total is $500 or less, the default payment methods are automatically set to credit card and direct debit. 

This feature aims to simplify transactions for smaller amounts and ensure a smoother payment process. 

 As shown in the image below, if your HWP invoice is $500 or less: 

• The payment methods available will be set to credit card and direct debit. 
• The user then selects either credit card or direct debit as the payment method.
• Click Next, enter the banking or credit card information and click Pay.

If your company is unable to pay an invoice by credit card or direct debit, please contact RPRA’s Compliance and Registry Team at [email protected] or call 1-833-600-0530. 

Program fees are charges that producers obligated under the Resource Recovery and Circular Economy Act, 2016, are required to pay to RPRA annually to recover its operational costs, including costs related to building and operating the registry, providing services to registrants, and compliance and enforcement activities.

All current and past fee schedules can be found here.

Fees are charged upon completion of the initial notice filing, whether it’s a Project Area Notice, Reuse Site Notice, or Residential Development Soil Depot Notice. For Project Area and Reuse Area Notices, there may be a fee charged at the final filing (close-out), depending on whether the volume of soil generated or accepted has increased from what was reported in the initial notice filing.

If you select credit card as your method of payment, this will be done through your Registry account.

Follow these steps to complete your payment:

Follow these steps to complete your payment: 

1. In the payment method section of the Registry, select credit card as your preferred method. 
2. Enter your credit card details. 
3. Click PAY and the payment will process automatically. 

Please note: 

• Invoices are due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• Payment will be reflected in your Registry account once your transaction has been processed.
• Registrants can save a credit card as their preferred payment method.
• Hazardous Waste Program (HWP) registrants can enrol in Manifest Autopay with credit card as their saved payment method.

If you have questions about fee payment, contact our Compliance and Registry Team at [email protected] or call 1-833-600-0530. 

How do I pay my fees to RPRA by cheque? 

If you select cheque as your method of payment, follow these steps to complete your payment: 

1. Make your cheque payable to “Resource Productivity and Recovery Authority” 
2. Enter your Invoice Number on the memo line of the cheque 
3. Send your cheque to: 
   • Resource Productivity Recovery Authority 
   • PO Box 46114, STN A 
   • Toronto, ON 
   • M5W 4K9 

Please note: 

• Invoices are due on receipt. 
• Invoices are in CAD funds and payments must be sent in CAD. 
• It may take 2-4 weeks for your payment to be reflected in your Registry account due to mail and cheque processing times.

If you have questions relating to fee payment, contact our Compliance and Registry Team at [email protected] or call 1-833-600-0530. 

Information for consumers about environmental fees on products sold in Ontario can be found on Ontario Recycles.

Ontario Recycles was created by RPRA in 2026 to keep the public informed about the circular economy and recycling in Ontario.

Businesses have the choice to recover the cost of recycling their products by incorporating those costs into the overall cost of their product (as they do with other costs, such as materials, labour, other regulatory compliance costs, etc.) or by charging it as a separate fee to consumers.

Environmental fees are not mandatory and are applied at the discretion of the business charging them, including the amount of the fee.

Consumer protection laws in Ontario prohibit the misrepresentation of charges, which means that producers or retailers cannot misrepresent any visible fees as a regulatory charge, tax, RPRA fee or something similar.

Producers are obligated parties under the Resource Recovery and Circular Economy Act and are ultimately responsible for their data submitted through RPRA’s Registry. Producers can choose to contract with an external consultant to support their data submission, but third parties have limited permissions in the Registry as they are not regulated parties.

A producer can choose to assign a primary or secondary user profile in their Registry account to an external consultant. An external consultant may submit supply data reports and/or pay registry fees on the producer’s behalf.

External consultants cannot submit and/or sign registration, executive attestations, account admin changes or supply data adjustment documentation on behalf of a producer. External consultants cannot be account admins, nor can they manage a PRO within the Registry on behalf of a producer.

Manifest AutoPay is a feature in the registry that allows hazardous waste program (HWP) registrants to automatically pay their manifest invoices using a saved payment method (i.e. credit card or direct debit). This can help save registrants time and avoid potential late fees.

Registrants enrolled in Manifest AutoPay will still receive an email at the start of each month when their invoice is available, noting that payment will be automatically withdrawn on the 15th of that month.

See FAQ: How do I enrol in or cancel my enrolment in Manifest AutoPay?

RPRA invoices are due on receipt.

RPRA charges a monthly 1.5% late payment fee on outstanding invoices. Late payment fees accrue monthly until the original invoice is paid in full.

If a late payment fee is applied, registrants will receive an email notification, and a late payment fee invoice will be issued to their Registry account.

Yes, during the fee holiday, electronics (i.e. information technology, telecommunications and audio-visual (ITT/AV) equipment) producers are still required to submit their annual supply report by the deadline, but the associated fees will not apply.

See FAQ: I’m an electronics producer. What is a fee holiday and why do I have one?

The fee holiday for electronics (i.e. information technology, telecommunications and audio-visual (ITT/AV) equipment) producers comes into effect in 2026 and will continue until the residual funds are depleted. RPRA will update producers prior to program fees for electronics coming back into effect.

See FAQ: I’m an electronics producer. What is a fee holiday and why do I have one?

Yes. PROs are private enterprises and charge for their services to producers.

Each commercial contract a producer enters with a PRO will have its own set of terms and conditions. It is up to the PRO and producer to determine the terms of their contractual agreement, including fees and payment schedule.

RPRA does not set the terms of the contractual arrangements between PROs and producers.

The Datacall User Guide defines a set out limit as no additional bags/bins/carts being allowed beyond the limit, even if there is a bag tag program or additional garbage fees for extra bags.

All information required to be reported under the Hazardous Waste Program and Regulation 347: General – Waste Management will need to be submitted through the new Hazardous Waste Program Registry starting January 1, 2023.

However, the amended Regulation 347: General – Waste Management makes clear that a generator can delegate reporting activities to a service provider, so service providers can submit the required information to the Registry and pay fees on behalf of the generator.

See FAQ: Where can I find information about the Hazardous Waste Program and associated regulations

See FAQ: what is delegation?

Full delegation: when generators hire service providers to do all the facility and waste stream management, reporting and fee payment in the registry on their behalf, and they never have to set up accounts or use the registry.  

Partial delegation: when generators want to set up their own account in the registry and pay their own fees, they can still delegate facility and waste stream management and other reporting activities to a service provider.  

Please note delegation is not needed for a service provider to create manifests for your facility. Delegation is needed only for a service provider to help manage a generator’s facility and waste stream information (e.g., register or edit waste streams) or sign off on manifests on the generator’s behalf. 

Comparison of delegation options

Starting January 1, obligated parties are required to report on waste management activities, including manifesting, through the online HWP Registry instead of reporting through the Ministry of the Environment, Conservation and Park’s Hazardous Waste Information Network (HWIN) and instead of using paper manifests. 

The regulated community no longer has access to HWIN to manage their accounts and pay fees associated with activities from 2022 or earlier.

If necessary, the ministry will contact generators to address balances remaining in HWIN pre-paid accounts from 2022.

Each Registry account has one account admin, who is responsible for enrolling the company in programs (e.g., HWP, batteries, etc.) and adding/removing additional account users. 

There is one primary user for each program enrolment. In HWP, the primary user can add/remove users to the HWP program, add program roles (such as generator, carrier or receiver) and receive email notifications (such as when a new invoice is available).  

Secondary users can create and edit generator facilities and waste information (generator/AGD roles only), add ECA information and edit contact information (carrier/receiver roles only), and create, edit and sign manifests.

Driver users are specific to the carrier role in HWP. Drivers can create, edit and sign manifests but cannot add ECA information.

Manifest-only users, like driver users, have a reduced level of access limited to viewing, creating, editing and signing manifests. They cannot view, edit, or manage facilities, or view information related to fees.

There is one accounts payable (AP) user per account. An AP user can access and pay invoices, manage saved payment methods and receive email notifications about billing and payments. The AP user can also be contacted by RPRA in the event of a billing or payment question.  If the AP user has a primary access level in the HWP registry, they also can reset passwords for active users and add or remove users within the same program. If an AP user has a secondary access level in the HWP, they can create and manage facilities and waste, as well as view, create, or edit manifests. 

Account admins can manage password resets for all active users in the account. Primary users are also able to manage password resets, but only for active users within the programs they are the primary user for. If secondary users, drivers or manifest-only users require a password reset, they can reach out to the account admin or primary user to do so.  

User Management

RPRA is both required and committed to engaging registrants and other interested stakeholders through public consultation as a way of ensuring we fully understand their needs and preferences before making decisions that affect them. See our guiding principles for public consultations.

RPRA is required to publicly consult on the following: 

• Wind-up plans (including amendments) for legacy waste diversion programs and industry funding organizations  
• RPRA’s fees for producer responsibility programs and digital reporting services 
• Topics as directed by the Minister of the Environment, Conservation and Parks and/or outlined in legislation

Outside of what is required, RPRA can choose to publicly consult on any topic or decision. This may happen through a broad, formal consultation (i.e. consultations listed on our website) or targeted conversations with key stakeholders through our advisory councils.

It is not in RPRA’s practice to publicly consult on our compliance and enforcement decisions. RPRA does not disclose details to the public about specific compliance cases and decisions coming out of those cases.

No, the fee holiday only applies to electronics (i.e. information technology, telecommunications and audio-visual (ITT/AV) equipment) producers.

The fee holiday is funded through the $17.5 million in residual funds transferred to RPRA from the legacy recycling program for electronics. You can learn more about the transfer of funds here.

See FAQ: I’m an electronics producer. What is a fee holiday and why do I have one?

The regulations do not set an environmental fee for any product. The amount of the fee charged is decided by the business.

No. An environmental fee is not a government tax and cannot be represented as mandatory, a regulatory charge, or a RPRA fee. It is a fee charged at the discretion of a business to recover their costs related to recycling the product.

Consumers who believe the purpose of an environmental fee is being misrepresented can contact the Ministry of Public and Business Service Delivery directly at 1-800-889-9768.

Yes. The new Subject Waste Program Regulation under the Resource Recovery and Circular Economy Act, 2016, preserves and clarifies existing Hazardous Waste Program fee exemptions, which RPRA must follow when recovering the cost to operate the HWP Registry.  

Existing exemptions include:  

• Municipal hazardous or special waste 
• Contaminated sites 
• Emergencies (spills) 
• Tonnage-fee exempt recycling facilities 

Registrants can access past invoices in their Registry account under a new tab labelled “Invoices”. A banner will be displayed that highlights whether an invoice has been amended to include HST as well as the date the amended invoice was reissued. This will show on all invoices with an invoice date before December 21, 2022. See sample screenshot below.

Registrants can access past invoices in their Registry account under the “Invoices & Payments” tab. From here, registrants can view, download and pay their invoices.  

See sample screenshot below: 

Yes, RPRA may issue a refund in two circumstances: 

1. Misreported Supply Data: If a producer misreports their supply data, they must contact RPRA immediately to request an adjustment that will be reviewed by the compliance team. For more information on what to do if you misreport supply data, please click here. 
2. Correction to a Completed Manifest: If a correction to a completed manifest is required, the generator or authorized generator delegate (AGD) must contact RPRA to request a correction.  

You can request a refund by going to the “Invoices & Payments” tab and clicking the “Request Refund” button next to any invoice with a negative balance. 

How refunds are issued 

Generally, refunds are sent back via the original payment method.  

Refunds will NOT be returned to the original payment method when: 

• The credit card used for payment has expired
• The bank account used for direct debit payment is no longer in use
• The payment was made by cheque, EDI, or EBP 

In these cases, the refund will be sent via EFT. 

You can choose to apply the refund as a credit toward unpaid orders. 

• You may request the refund be sent to your saved bank account (direct debit) or provide new bank account details for EFT. 

Already requested a refund?

If a refund has already been requested and a user clicks the “Request Refund” button, they will see this message: A refund has already been requested for invoice 000XXXX on XX Date. We are currently processing your request. 

Yes, RPRA does not process refunds for individual orders amounting to less than $10.00 CAD. 

If you have questions, please contact our Compliance Team at [email protected] or call 1-833-600-0530.  

To enrol in Manifest AutoPay, follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. Go to the Invoices & Payment tab.
4. In the Saved payment method, under Action, click Enrol in AutoPay.
5. Check the box to Enrol in AutoPay. and acknowledge the AutoPay Agreement
6. Click the Enrol in AutoPay button.

To cancel Manifest AutoPay, follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. Go to the Invoices & Payment tab.
4. In the Saved payment method, under Action, click Cancel AutoPay.
5. Then click Cancel AutoPay button.

Note: Only generators and authorized generator delegates (AGD) in HWP can enrol in Manifest AutoPay.

To request a refund for a payment made by credit card and direct debit, follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. Go to the Invoices & Payment tab.
4. Scroll to the Invoices with Credit Balances table.
5. Under Action click on Request Refund.
6. Click on the green button showing the refund amount.

To request a refund for a payment made by a saved payment method (credit card or direct debit), follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. Go to the Invoices & Payment tab.
4. Scroll to the Invoices with Credit Balances table Under Action click on Request Refund
5. Check the box to Confirm your Attestation to the information.
6. Click on the green button showing the refund amount.

To request a refund for a payment made by EDI, cheque or electronic bill payment, follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. Go to the Invoices & Payment tab.
4. Scroll to the Invoices with Credit Balances table Under Action click on Request Refund
5. Add your banking information as refunds will only be issued by EFT
6. Check the box to Confirm your Attestation to the information.
7. Click on the green button showing the refund amount.

Note: The Request Refund button is only available for invoices that have a negative balance.

If a registrant clicks the “Request Refund” button after a refund request has already been submitted, the registrant will see the following message: “A refund has already been requested for invoice 000XXXX on XX Date. We are currently processing your request.”

To pay multiple invoices at once, follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. On the program screen click Pay Now in the Total Unpaid Invoices box, located at the top right corner.
4. Click the Pay Now button for saved payment methods or select Change Payment Method.
5. Choose the payment method, then click Next.
6. If the selected payment method is credit card or debit card, please enter your banking information or your credit card information, then click the Pay button.
7. If the selected payment method is EDI, electronic bill payment, or cheque, please follow the payment instructions on-screen.

To view invoices with a credit balance by program, follow these steps:

1. Log in to your registry account.
2. Select the applicable Program.
3. On the program screen go to the Invoices & Payment tab.
4. Click on Outstanding Invoices tab.
5. Scroll down to the Invoices with Credit Balances section to view invoices with credit balances.

Only account admins can designate an accounts payable (AP) user.

An accounts payable (AP) user is responsible for managing the financial aspects of a company’s registry account.

An AP user’s functionality includes:

• Accessing and paying invoices – View, download, and make payments for invoices.
• Managing saved payment methods – Add, update, or remove stored payment options.
• Modifying data across all programs – Modify program-related information as required for billing.
• Receiving billing and payment notifications – Receive email alerts about invoices, payments, and account balances.
• Communicating with RPRA regarding billing or payment questions – Act as the main contact for financial inquiries.

Yes, designating an AP User is required for account creation. This ensures financial responsibilities are clearly assigned.

Users must designate an accounts payable (AP) user during account set up.

To add an AP user during account set up, follow these steps:

1. After adding the Business information and address, click Next.
2. After entering the Account Admin information, scroll down.
3. Enter the Account Payables User information.
4. Check the box: ✅I hereby authorize this user to create/modify data. This confirms the AP User can modify data across all programs.
5. Click Next

If you want to assign the account admin as the AP user, check the box labeled:
The Account Admin listed above is the Accounts Payable (AP) User.

This will auto-fill the AP User section with the account admin’s information.

See FAQ: 7. What is an accounts payable (AP) user and what can they do in the registry?

Follow the steps below to add an AP user to an existing account:

1. Log in to the Registry account.
2. Go to the Manage Users
3. Click on the Set Account Payable User
4. Fill in the required details (e.g., name, contact info, etc.).
5. Complete the Programs & User Access Levels section
6. Check the box: ✅I hereby authorize this user to create/modify data. This confirms the AP user can modify data across all programs.
7. Click Save

Note: The new AP user will receive an email invitation to create their password and gain access to the Registry account.

See FAQ: What is the difference between an account admin, a primary, secondary, driver, accounts payable (AP), and manifest-only user in the HWP Registry?

See FAQ: What is the difference between an account admin, a primary, secondary and accounts payable (AP) user in the registry?

How to change an existing AP user:

1. Log in to the Registry account.
2. Navigate to the Manage Users
3. Click on the Change Accounts Payable User button.
4. To select an existing Registry user, type their name or email address in the search field
5. Check the box: ✅ I hereby authorize this user to create/modify data. This confirms the AP User can modify data across all programs.
6. Click
7. To add a new user, click on “Add New User”
8. Fill in the required details (e.g., name, contact info, etc.).
9. Complete the “Programs & User Access Levels” section.
10. Check the box: ✅✅ “I hereby authorize this user to create/modify data.” This confirms the AP user can modify data across all program.
11. Click Save