Frequently Asked Questions

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Producer , Registration

  Toggle the submenu How do I manage contacts on my Registry account?

  Account Admins must add any new, or manage existing, Primary Contacts under the program they wish to give them access to in order for the Primary Contact to be able to submit a report (e.g., permissions to view and complete reports).

  To Manage contacts on your Registry account, please see the following steps:

  1. Log into your account
  2. Once you are logged in, click on the drop-down arrow in the top right corner and select Manage Users
  3. Under Actions, click Manage to update preferences of existing users
  4. Click Add New User to add an additional contact to your account
  5. To give reporting access to a Primary Contact, select the program from the drop-down that you would like to grant them access to

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: General , PRO , Registration

  Toggle the submenu Does RPRA vet PROs that register to ensure that they are viable options for producers to meet their requirements under the regulation?

  RPRA does not vet PROs before listing them on the website. Any business that registers as a PRO will be listed. Producers should do their own due diligence when determining which PRO to work with.

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Environmental Fees , Producer , Retailer

  Toggle the submenu Can I dispute an environmental fee that seems too high?

  If you are concerned about the fee you were charged, you should contact the business that charged you the fee to request a more detailed explanation of how the fee was determined.

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Environmental Fees , Producer , Retailer

  Toggle the submenu Is the environmental fee on my receipt a tax?

  No. An environmental fee is not a government tax and cannot be represented as mandatory, a regulatory charge, or a RPRA fee. It is a fee charged at the discretion of a business to recover their costs related to recycling the product.

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Environmental Fees , Producer , Retailer

  Toggle the submenu How much can be charged as an environmental fee?

  There is no set environmental fee for any product, the amount of the fee charged is decided by the business.

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Environmental Fees , Producer , Retailer

  Toggle the submenu What are the rules around charging an environmental fee?

  Consumer protection laws in Ontario prohibits the misrepresentation of charges, which means that producers or retailers cannot misrepresent any visible fees as a regulatory charge, tax, RPRA fee or something similar. Consumers who have questions or concerns about a specific transaction or want to report a misrepresentation can contact the Ministry of Public and Business Service Delivery at 1-800-889-9768.

  As of March 2023, the promotion and education requirements related to environmental fees have been removed from the Tires, Batteries, Electrical and Electronic Equipment, and Hazardous and Special Products regulations. No changes were made to the Blue Box Regulation as it never contained promotion and education requirements related to these fees.

  RPRA’s compliance bulletin Charging Tire Fees to Consumers has since been revoked and RPRA has ceased its enforcement of promotion and education requirements for visible fees across all materials.

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Environmental Fees , Producer , Retailer

  Toggle the submenu Can businesses charge consumers an environmental fee?

  Businesses have the choice to recover the cost of recycling their products by incorporating those costs into the overall cost of their product (as they do with other costs, such as materials, labour, other regulatory compliance costs, etc.) or by charging it as a separate fee to consumers.

  Environmental fees are not mandatory and are applied at the discretion of the business charging them, including the amount of the fee.

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• Program: Batteries , ITT/AV , Tires

  Topic: General

  Toggle the submenu What is a volunteer organization?

  A volunteer organization is a person who:

  • Is a brand holder who owns a brand that is used in respect of batteries or EEE;
  • Is not a resident in Canada;
  • Has registered with the Authority; and
  • Has entered into a written agreement with a producer for the purpose of carrying out one or more producer responsibilities.

  A volunteer organization is not a producer but can take on the registration and reporting responsibilities for producers in relation to its brand. Under the Regulation, producers remain responsible for meeting their management requirements and cannot pass off their obligations through voluntary remitter agreements or any other commercial agreement.

  Any brand holder or producer who is interested in making any agreement as indicated (or described) above, should contact the Compliance Team at registry@rpra.ca, 647-496-0530 or toll-free at 1-833-600-0530.

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• Program: Tires

  Topic: Collector , Hauler , Processor , Registration , Retreader

  Toggle the submenu What information do I need to register as a collector, hauler, retreader or processor?

  What information do I need to register as a Collector, Hauler, Retreader or Processor? If your business performs multiple roles (e.g., Hauler and Processor), you only need to create one account and identify those roles. If you are a Producer, use your Producer account to add roles. 1. You will need the following information to create a Registry account: CRA Business Number (BN) Legal Business Name Ontario Tire Stewardship Number (if applicable) Business address and phone number Address of where you work (if different from the main office) Contact information for your additional users 2. You will need to provide the address and phone number for each site where you collect, retread and/or process tires. 3. You will need to identify which of the following tire categories are applicable to your business: Passenger/light truck Medium truck Off-road (except large) Large (>700 kg) 4. If you are a Processor, you will also need to identify which of the following materials are applicable to your process: Crumb rubber Tire derived mulch Tire derived aggregate Tire derived rubber strips and chunks Fluff/fibre Tire derived steel/metal Other

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: About the Authority

  Toggle the submenu How will the Authority ensure my information is secure?

  In accordance with the legislation (Resource Recovery Circular Economy Act 2016, section 57), the Authority is required to comply with strict confidentiality requirements. The Authority has also developed an Access and Privacy Code that applies to its day-to-day operations.

  The Registry has been developed according to cybersecurity best practice principles. This includes VPN-based restrictions, staff training on all cybersecurity policies, staff access to the Registry on a strict role-requirement basis, and registry interface security features (example: two-factor authentication).

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