Frequently Asked Questions

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• Program: Hazardous Waste

  Topic: Carrier , Generator , Manifesting

  Toggle the submenu Can a generator use the carrier’s device to sign a manifest, or does a generator have to login through their own account and device to sign?

  Yes, a generator can sign a manifest on a carrier’s device. This may occur if the generator does not have their own device to sign off on at the time of waste pick-up or if the signee is not a user in their company’s Registry account.

  This quick reference guide outlines the steps for obtaining the generator signature on the carrier’s device.

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• Program: Hazardous Waste

  Topic: General , Registry

  Toggle the submenu What is the difference between account admin, primary, secondary, driver and manifest-only users in the Hazardous Waste Program Registry? 

  Each registry account has one account administrator, who is responsible for enrolling the company in programs (e.g., HWP, batteries, etc.) and adding/removing additional account users.   

  There is one primary user for each program enrolment. In HWP, the primary user can add/remove users to the HWP program, add program roles (such as generator, carrier or receiver) and is the point of contact to receive email notifications (such as when a new invoice is available).   

  Secondary users in the HWP can create and edit generator facilities and waste information (generator/AGD roles only); add ECA information and edit contact information (carrier/receiver roles only); create, edit and sign manifests.   

  Driver users are specific to the carrier role in the HWP program. Drivers can create, edit and sign manifests but cannot add ECA information. 

  Manifest-only users, like the driver user role, have a reduced level of access limited to viewing, creating, editing and signing manifests. They cannot view, edit, or manage facilities, or view information related to fees.  

  Account admins can manage password resets for all active users in the account. Primary users are also able to manage password resets, but only for active users within the programs they are the primary user for. If secondary users, drivers or manifest-only users require a password reset, they can reach out to the account admin or primary user to do so. 

  User Management

  Functionalities	Admin	Primary	Secondary	Driver*	Manifest-only
  Add/remove users across programs	⚫
  Reset passwords for all users across programs	⚫
  Add / remove users to same program	⚫	⚫
  Reset passwords for active users within the same program	⚫	⚫
  Receive invoice notifications	⚫	⚫
  Create / manage facilities	⚫	⚫	⚫
  Create / manage wastes	⚫	⚫	⚫
  View / create / edit and sign manifests	⚫	⚫	⚫	⚫	⚫

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• Program: Hazardous Waste

  Topic: AGD , Generator , Registry , RPRA Program and Registry Fees

  Toggle the submenu Can we set up separate invoices for each facility within one account? 

  The HWP Registry is unable to issue separate invoices for different facilities managed under one account.

  Monthly invoices will include the applicable fees for manifests completed during the previous month and will break fees down by facility. If a user is looking for more details about facility-specific activities, they can find that information in the registry.

   

  See FAQ: What information is included on an invoice for HWP Registry fees? 
  See FAQ: Can I submit a partial payment for only the facilities I manage?

   

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• Program: Hazardous Waste

  Topic: AGD , Generator

  Toggle the submenu If I am the account administrator, will I be able to assign one staff member to be responsible for a specific facility, and another staff member to be responsible for a separate facility? For example, facility 1 person only looks after and can view facility 1 records, while facility 2 person only looks after and can only view facility 2 records? 

  No. All secondary users of the account will be able to access all facilities in the account. Once you create an account for your company, any user associated with the account can setup and manage all facilities under that one account. 

  The HWP Registry is equipped with a robust search and filter functionality to make it easier for users within the account to locate and manage the facilities they are responsible for

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• Program: Hazardous Waste

  Topic: Carrier , Generator , Receiver , Registry

  Toggle the submenu What information do I need for account creation in the HWP Registry?  

  Only hazardous waste from facilities and waste streams that are set up in the new registry can be shipped, stored, processed, or disposed as of January 1, 2023. Generators, carriers, and receivers must have an account in the new registry to be listed on a manifest, create, edit or sign manifests, or report on-site waste activities, among other activities.

  Creating an account is easy and straightforward. To make it easier, have the generator numbers, HWIN usernames and Environmental Compliance Approval (ECA) numbers for your business readily available.  

  The HWP Registry and the mobile app were built and tested by RPRA staff, ministry staff, industry stakeholders and external technology vendors to be efficient and user-friendly. To set up an account, follow the steps below:

  • Go to registry.rpra.ca
  • Click the Create New Account link if you do not already have a registry account
  • Enter your business contact information
  • Enroll in the Hazardous Waste Program Registry as a generator, carrier, receiver or Authorized Generator Delegate (AGD). An email will then be sent with instructions to activate your account

  Check out these step-by-step instructions for account creation and retrieving HWIN data.

  Carriers and receivers can link existing environmental compliance approval (ECA) numbers to their account. Check out this “how-to” video to link your ECA numbers.

  If you have been authorized to act as a full delegate, you should have the generator numbers and HWIN usernames for each of your clients. If acting as a partial delegate, please reach out to new clients to ensure they have their accounts and facilities set up.

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• Program: Hazardous Waste

  Topic: General , Registry , RPRA Program and Registry Fees

  Toggle the submenu Is there a fee to set up an account in the HWP Registry?

  No, there is no fee to create an account in the HWP Registry. Fees will be tied to the activities that generators report on or that are reported on their behalf (e.g., manifests and on-site storage, processing and disposal).

  View the 2023 HWP Registry Fees Schedule

  See FAQ: When will I have to pay fees?

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• Program: Hazardous Waste

  Topic: General , Registry , RPRA Program and Registry Fees

  Toggle the submenu Will I pay my fees using a prepaid account like in HWIN?

  No. Fees will be invoiced monthly and will include applicable fees for manifests completed during the previous month. Fees for onsite disposal will be invoiced at the time the disposal activity report is completed. 

  See FAQ: What payment methods are available in the Registry?

  See FAQ: Who pays RPRA’s HWP Registry fees?  

  See FAQ: What information is included on an invoice for HWP Registry fees? 

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• Program: Hazardous Waste

  Topic: Carrier , General , Receiver , Registry

  Toggle the submenu Do carriers and receivers have to create an account in the HWP Registry? 

  Yes. Carriers and receivers are required to create an account in the HWP Registry and link their active Environmental Compliance Approval numbers to their Registry accounts. Starting January 1, 2023, businesses and institutions regulated by the Hazardous Waste Program are required to report information through the Registry instead of through HWIN. Only carriers and receivers who have Registry accounts will be able to be listed on manifests.

  Carriers can find training resources for account set up here

  Receivers can find training resources for account set up here

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• Program: Hazardous Waste

  Topic: General , Registry

  Toggle the submenu If I already have an HWIN account, do I still have to set up an account in the HWP Registry?

  Yes, all users who have an active waste stream associated with an active facility and have not delegated account creation to an Authorized Generator Delegate are required to create an account in the HWP Registry. Account creation consists of entering your company name and contact information and creating usernames and passwords. Once you create an account in the new registry, you will be able to migrate all of your existing generator numbers from HWIN (and associated facility and waste information) to your one company account.

  If you are a generator who is fully delegating to an Authorized Generator Delegate (AGD), you will not have to create a Registry account. In that case, the AGD will manage your facility and waste information under their own Registry account.

  If you are a generator who doesn’t have an active waste stream associated with an active facility, there is no need to create a registry account or delegate an AGD to do so on your behalf.

  See FAQ: Will HWIN users’ data be migrated to the HWP Registry?

  See FAQ: What is delegation?

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• Program: Hazardous Waste

  Topic: General , Registry

  Toggle the submenu Will my prepaid account balance in HWIN be transferred over to the HWP Registry?

  HWIN pre-paid balances have not been transferred to the HWP Registry. The regulated community no longer has access to HWIN to manage their accounts and pay fees associated with activities from 2022 or earlier.

  If necessary, the ministry will contact generators to address balances remaining in HWIN pre-paid accounts from 2022. The Ministry can be contacted at HazardousWasteProgram@ontario.ca

  Read RPRA HWP Registry Fees Schedule

  See FAQ: Will I pay my fees using a prepaid account like in HWIN?

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