Frequently Asked Questions

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• Program: Hazardous Waste

  Topic: Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu Why is my credit card sometimes locked as the default payment method when paying HWP fees in the registry?

  When your HWP invoice total is $500 or less, the default method for paying that invoice is automatically set to credit card. This feature aims to simplify transactions for smaller amounts and ensure a smoother payment process.

  As seen in the image below, if your HWP invoice is $500 or less, the payment method will automatically be set to credit card. Once you click next, you will input your credit card details, then click pay. Your payment will process automatically. If an alternate payment method is required, please contact us.

  Note: As of April 2024, all programs except for HWP, have the option to select from various payment methods, including bank withdrawal, credit card, electronic data interchange, electronic bill payment, and cheque, regardless of the invoice amount.

  

  If your company is unable to pay an invoice by credit card, please contact RPRA’s Compliance Team at registry@rpra.ca or (833) 600-0530.

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu What payment methods are available in the Registry?

  When paying fees to RPRA,  you can select from one of the following payment methods:

  • Bank withdrawal (pre-authorized debit)
  • Credit card
  • Electronic data interchange (EDI; also commonly known as ACH or EFT)
  • Electronic bill payment
  • Cheque

  For instructions on how to submit payment by the method you chose, read one of the following FAQs:

  • How do I pay my fees to RPRA by credit card?
  • How do I pay my fees to RPRA by bank withdrawal (pre-authorized debit)?
  • How do I pay my fees to RPRA by electronic bill?
  • How do I pay my fees to RPRA by cheque?
  • How do I pay my fees to RPRA by electronic data interchange (EDI)?

  To note, Registry invoices are considered due on receipt. Invoices are in CAD funds and payments must be sent in CAD.

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• Topic: Refund , Refunds , Registry , RPRA Program and Registry Fees

  Toggle the submenu How will I receive my refund?

  For payments made by credit card, our standard practice is to issue refunds directly to the original credit card used for the payment. This ensures a straightforward and secure refund process. 

  For payments made by other payment methods, we offer three refund options: 

  1. Electronic Funds Transfer (EFT): Refunds can be transferred directly to your bank account. 
  2. Cheque: Refunds can be issued via cheque only if the initial payment was made by cheque. 
  3. Credit Transfer: Refunds can be applied as a credit toward unpaid orders. 

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• Program: Hazardous Waste

  Topic: AGD , Generator , Registry , RPRA Program and Registry Fees

  Toggle the submenu What are the invoicing options for the various users in the HWP Registry?

  	Admin	Primary	Secondary
  Receive invoice notifications via email	⚫	⚫
  Pay invoices in the Registry	⚫	⚫	⚫
  Download invoices in the Registry	⚫	⚫	⚫
  Filter invoices by facility, date, invoice number, payment status	⚫	⚫	⚫
  View manifests with fees	⚫	⚫	⚫
  Download manifests with fees reports	⚫	⚫	⚫
  Receive separate invoices for each facility within one account	Not Applicable
  Pre-payment of invoices	Not Applicable
  Make partial payment to invoices	Not Applicable

  See FAQ: What information is included on an invoice for HWP Registry fees?

  See FAQ: Can we set up separate invoices for each facility within one account?
  See FAQ: What payment methods are available? 

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• Program: Hazardous Waste

  Topic: AGD , Generator , Registry , RPRA Program and Registry Fees

  Toggle the submenu What information is included on an invoice for HWP Registry fees?  

  See sample invoices here. The three examples included in the PDF are:

  • Manifest Invoice – Generator Variant (aggregates fees for multiple manifests over a month; includes a facility-level breakdown) 

  • Manifest Invoice – AGD Variant (aggregates fees for multiple manifests over a month; includes a company- and facility-level breakdown) 

  • On-site Waste Activity Invoice (fees for a single On-site waste activity) 

  Manifest invoices will be issued on the first day of each month and will include all manifests completed in the previous month, For example, an invoice issued on February 1 will include completed manifests from January 1 to January 31.  

  The primary user of the account will receive an email notification when a manifest invoice is issued. Any primary or secondary user on the account can access and pay an invoice from the Registry homepage.  

  While the manifest invoice provides a total fee for each facility, users can see the fee per individual manifest from the Invoices tab in their Registry Account.

  The easiest way to find individual manifest fees is directly in the Invoices tab under Manifests with Fees. Users can find individual manifest fees under the Manifests tab, but they’ll have to navigate to the “Closed Manifests” section and then search for and open the manifest itself.

  On-site waste activity invoices will be issued when the Registry user completes an on-site waste activity report and submits their payment information.  

  See FAQ: What payment methods are available?

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu How do I pay my fees to RPRA by credit card? 

  If you select credit card as your method of payment, this method of payment is done through your Registry account.

  Follow these steps to complete your payment:

  1. When you are in the payment method section in the Registry, select credit card as your preferred method.
  2. Input your credit card details.
  3. Click submit and payment will process automatically.

  Please note:

  • Registry invoices are considered due on receipt.
  • Invoices are in CAD funds and payments must be sent in CAD.
  • Once your transaction has been approved, your payment will be reflected in your Registry account immediately.

  If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

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• Program: Hazardous Waste

  Topic: General , Registry , RPRA Program and Registry Fees

  Toggle the submenu Will I pay my fees using a prepaid account like in HWIN?

  No. Fees will be invoiced monthly and will include applicable fees for manifests completed during the previous month. Fees for onsite disposal will be invoiced at the time the disposal activity report is completed. 

  See FAQ: What payment methods are available in the Registry?

  See FAQ: Who pays RPRA’s HWP Registry fees?  

  See FAQ: What information is included on an invoice for HWP Registry fees? 

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu How do I pay my fees to RPRA by electronic data interchange (EDI)?

  If you select electronic data interchange (EDI) as your method of payment, this is an electronic payment through your bank, also commonly known as EFT or ACH.

  Follow these steps to complete your payment:

  1. Submit your payment using RPRA’s banking information provided on your invoice.
  2. Be sure to reference your Invoice Number when you submit this payment to your bank so that we will be able to identify your payment.

  Please note:

  • Registry invoices are considered due on receipt.
  • Invoices are in CAD funds and payments must be sent in CAD.
  • It may take 1-2 weeks for your payment to be reflected in your Registry account once you have completed it.

  If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu How do I pay my fees to RPRA by cheque?

  If you select cheque as your method of payment, follow these steps to complete your payment:

  1. Make your cheque payable to “Resource Productivity and Recovery Authority”
  2. Enter your Invoice Number on the memo line of the cheque
  3. Please send your cheque to*:

  • • Resource Productivity Recovery Authority
    • PO Box 46114, STN A
    • Toronto, ON
    • M5W 4K9

  *As of January 20, 2023, the address for mailing cheques to RPRA has been revised. Please update your records and send cheques to the above address going forward.

  Please note:

  • Registry invoices are considered due on receipt.
  • Invoices are in CAD funds and payments must be sent in CAD.
  • It may take 2-4 weeks for your payment to be reflected in your Registry account once you have mailed your cheque due to mail and cheque processing times.

  If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu How do I pay my fees to RPRA by electronic bill?

  If you select electronic bill payment as your method of payment, this method of payment is done through your online banking account, using the bill payment functionality. It is available at major Canadian banks (e.g., TD, RBC, BMO, Scotiabank, etc.).

  Follow these steps to complete your payment:

  1. Log in to your bank account.
  2. Go to the bill payment section and choose to add a payee.
  3. Search for and select “RPRA” as the payee.
  4. Once “RPRA” is selected, enter your registration number as the account number to make your payment. Your registration number can be found on your invoice.

  Please note:

  • Registry invoices are considered due on receipt.
  • Invoices are in CAD funds and payments must be sent in CAD.
  • It may take 1-2 weeks for your payment to be reflected in your Registry account once you have completed it.

  If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

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