Frequently Asked Questions

Users can add a credit card or direct debit as a saved payment method in the registry for easier payments and added convenience.

See the steps below to add, change or remove a saved payment method.

Add a saved payment method

1. Log in to your registry account.
2. Go to the Invoices & Payment tab.
3. In the Saved payment method section, click Add payment method.
4. Choose the payment method and click Next.
   • For credit card, enter your card information.
   • For direct debit, enter your banking information.
5. Click Save.

Change a saved payment method

1. Log in to your registry account.
2. Go to the Invoices & Payment tab.
3. In the Saved payment method section, under Action, click Change.
4. Choose the payment method, then click Next.
   • For credit card, enter your card information.
   • For direct debit, enter your banking information.
5.  Click save.

Remove a saved payment method

To remove a saved payment method for Credit Card and Direct Debit, follow these steps:

1. Log in to your registry account.
2. Go to the Invoices & Payment tab.
3. In the Saved payment method, under Action, click Remove.
4. Choose one of the following:
   • Remove to delete payment method.
   • Remove and add new to replace it with another payment method.
5. If you choose Remove and add new, follow these steps:
   1. For Credit Card, enter your card information.
   2. For Debit Card, enter your banking information.
6.  Click Save.

Note: Only generators and authorized generator delegates (AGD) in HWP can enrol in Manifest AutoPay.

See FAQ: What is manifest AutoPay?

If you select credit card as your method of payment, this will be done through your Registry account.

Follow these steps to complete your payment:

Follow these steps to complete your payment: 

1. In the payment method section of the Registry, select credit card as your preferred method. 
2. Enter your credit card details. 
3. Click PAY and the payment will process automatically. 

Please note: 

• Invoices are due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• Payment will be reflected in your Registry account once your transaction has been processed.
• Registrants can save a credit card as their preferred payment method.
• Hazardous Waste Program (HWP) registrants can enrol in Manifest Autopay with credit card as their saved payment method.

If you have questions about fee payment, contact our Compliance and Registry Team at [email protected] or call 1-833-600-0530. 

How do I pay my fees to RPRA by cheque? 

If you select cheque as your method of payment, follow these steps to complete your payment: 

1. Make your cheque payable to “Resource Productivity and Recovery Authority” 
2. Enter your Invoice Number on the memo line of the cheque 
3. Send your cheque to: 
   • Resource Productivity Recovery Authority 
   • PO Box 46114, STN A 
   • Toronto, ON 
   • M5W 4K9 

Please note: 

• Invoices are due on receipt. 
• Invoices are in CAD funds and payments must be sent in CAD. 
• It may take 2-4 weeks for your payment to be reflected in your Registry account due to mail and cheque processing times.

If you have questions relating to fee payment, contact our Compliance and Registry Team at [email protected] or call 1-833-600-0530. 

If you select direct debit (also known as bank withdrawal) as your method of payment, this will be done through your Registry account. 

Follow these steps to complete your payment: 

1. In the payment method section of the Registry, select direct debit as your preferred method. 
2. Enter your banking information/details. 
3. Review the withdrawal agreement then click “I agree to let RPRA collect my payments as per the terms of the Withdrawal Agreement.” 
4. Click PAY and the payment will process automatically. 

Please note: 

• Invoices are due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• Payment will be reflected in your Registry account once your transaction has been processed.
• By selecting direct debit, registrants authorize RPRA to collect payments as outlined in the withdrawal agreement.
• Registrants can save direct debit as their preferred payment method.
• Hazardous Waste Program (HWP) registrants can enrol in Manifest Autopay with direct debit as their saved payment method. 

If you have questions about fee payment, contact our Compliance and Registry Team at [email protected] or call 1-833-600-0530. 

To pay multiple invoices at once, follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. On the program screen click Pay Now in the Total Unpaid Invoices box, located at the top right corner.
4. Click the Pay Now button for saved payment methods or select Change Payment Method.
5. Choose the payment method, then click Next.
6. If the selected payment method is credit card or debit card, please enter your banking information or your credit card information, then click the Pay button.
7. If the selected payment method is EDI, electronic bill payment, or cheque, please follow the payment instructions on-screen.

When your hazardous waste program (HWP) manifest invoice total is $500 or less, the default payment methods are automatically set to credit card and direct debit. 

This feature aims to simplify transactions for smaller amounts and ensure a smoother payment process. 

 As shown in the image below, if your HWP invoice is $500 or less: 

• The payment methods available will be set to credit card and direct debit. 
• The user then selects either credit card or direct debit as the payment method.
• Click Next, enter the banking or credit card information and click Pay.

If your company is unable to pay an invoice by credit card or direct debit, please contact RPRA’s Compliance and Registry Team at [email protected] or call 1-833-600-0530. 

When paying fees to RPRA, you can select from one of the following payment methods:

• Direct debit (also known as bank withdrawal)
• Credit card
• Electronic data interchange (EDI; also commonly known as ACH or EFT)
• Electronic bill payment
• Cheque

For instructions on how to submit payment by the method you chose, read one of the following FAQs:

• How do I pay my fees to RPRA by credit card?
• How do I pay my fees to RPRA by direct debit?
• How do I pay my fees to RPRA by electronic bill payment?
• How do I pay my fees to RPRA by cheque?
• How do I pay my fees to RPRA by electronic data interchange (EDI)?

Please note:

• Invoices are due on receipt.
• Invoices are in CAD fund and payments must be sent in CAD.

To request a refund for a payment made by credit card and direct debit, follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. Go to the Invoices & Payment tab.
4. Scroll to the Invoices with Credit Balances table.
5. Under Action click on Request Refund.
6. Click on the green button showing the refund amount.

To request a refund for a payment made by a saved payment method (credit card or direct debit), follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. Go to the Invoices & Payment tab.
4. Scroll to the Invoices with Credit Balances table Under Action click on Request Refund
5. Check the box to Confirm your Attestation to the information.
6. Click on the green button showing the refund amount.

To request a refund for a payment made by EDI, cheque or electronic bill payment, follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. Go to the Invoices & Payment tab.
4. Scroll to the Invoices with Credit Balances table Under Action click on Request Refund
5. Add your banking information as refunds will only be issued by EFT
6. Check the box to Confirm your Attestation to the information.
7. Click on the green button showing the refund amount.

Note: The Request Refund button is only available for invoices that have a negative balance.

If a registrant clicks the “Request Refund” button after a refund request has already been submitted, the registrant will see the following message: “A refund has already been requested for invoice 000XXXX on XX Date. We are currently processing your request.”

You can request a refund by going to the “Invoices & Payments” tab and clicking the “Request Refund” button next to any invoice with a negative balance. 

How refunds are issued 

Generally, refunds are sent back via the original payment method.  

Refunds will NOT be returned to the original payment method when: 

• The credit card used for payment has expired
• The bank account used for direct debit payment is no longer in use
• The payment was made by cheque, EDI, or EBP 

In these cases, the refund will be sent via EFT. 

You can choose to apply the refund as a credit toward unpaid orders. 

• You may request the refund be sent to your saved bank account (direct debit) or provide new bank account details for EFT. 

Already requested a refund?

If a refund has already been requested and a user clicks the “Request Refund” button, they will see this message: A refund has already been requested for invoice 000XXXX on XX Date. We are currently processing your request. 

An accounts payable (AP) user is responsible for managing the financial aspects of a company’s registry account.

An AP user’s functionality includes:

• Accessing and paying invoices – View, download, and make payments for invoices.
• Managing saved payment methods – Add, update, or remove stored payment options.
• Modifying data across all programs – Modify program-related information as required for billing.
• Receiving billing and payment notifications – Receive email alerts about invoices, payments, and account balances.
• Communicating with RPRA regarding billing or payment questions – Act as the main contact for financial inquiries.

To enrol in Manifest AutoPay, follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. Go to the Invoices & Payment tab.
4. In the Saved payment method, under Action, click Enrol in AutoPay.
5. Check the box to Enrol in AutoPay. and acknowledge the AutoPay Agreement
6. Click the Enrol in AutoPay button.

To cancel Manifest AutoPay, follow these steps:

1. Log in to your registry account.
2. Select the Program.
3. Go to the Invoices & Payment tab.
4. In the Saved payment method, under Action, click Cancel AutoPay.
5. Then click Cancel AutoPay button.

Note: Only generators and authorized generator delegates (AGD) in HWP can enrol in Manifest AutoPay.

See sample invoices here.

The three examples included in the PDF are:

1. Manifest Invoice – Generator Variant (aggregate fees for multiple manifests over a month; includes a facility-level breakdown) 
2. Manifest Invoice – AGD Variant (aggregate fees for multiple manifests over a month; includes a company- and facility-level breakdown) 
3. On-site Waste Activity Invoice (fees for a single on-site waste activity) 

Manifest invoices

• Issued on the first day of each month and will include all manifests completed in the previous month. For example, an invoice issued on February 1 will include completed manifests from January 1-31.
• The primary and accounts payable (AP) user of the account will receive an email notification when a manifest invoice is issued. All users except drivers or manifest-only users can access and pay invoices from the Registry homepage.
• While the manifest invoice provides a total fee for each facility, users can see the fee per individual manifest in two ways:
  • From the “Invoices & Payments” tab under Manifests with Fees   
  • From the “Manifests” tab, by navigating to the Closed Manifests section and opening the manifest

• Note: uses can export to excel fee-related details for manifests that have been invoiced. 

On-site waste activity invoices  

• Issued when the user completes an on-site waste activity report and submits their payment information.
• The primary, accounts payable (AP), and the user who paid for the activity will receive an email notification with payment confirmation.
• All users except drivers or manifest-only users will be able to view paid on-site waste activity invoices from the Registry homepage. 

See FAQ: What payment methods are available?
See FAQ: What is an accounts payable (AP) user and what can they do in the registry? 

If you select electronic bill payment as your method of payment, this will be done through your online banking account, using the bill payment functionality. It is available at most major Canadian banks (e.g., TD, RBC, BMO, Scotiabank). 

Follow these steps to complete your payment:

1. Log in to your bank account.
2. Go to the bill payment section and add RPRA as payee.
3. Enter your registration number (found on your invoice) as the account number. 

Please note:

• Invoices are due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• It may take 1–2 weeks for payment to be reflected in your Registry account. 

If you have questions relating to fee payment, contact our Compliance and Registry Team at [email protected] or call 647-496-0530 or toll-free at 1-833-600-0530.

If you select electronic data interchange (EDI) as your method of payment, this is an electronic payment through your bank, also commonly known as EFT or ACH.

Follow these steps to complete your payment:

1. Submit your payment using RPRA’s banking information provided on your invoice.
2. Reference your invoice number when you submit this payment to your bank so RPRA can identify your payment and send your remittance details to [email protected]

Please note:

• Invoices are due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• It may take 1-2 weeks for payment to be reflected in your Registry account.

If you have questions relating to fee payment, contact our Compliance and Registry Team at [email protected] or call 647-496-0530 or toll-free at 1-833-600-0530.

Each Registry account has one account admin, who is responsible for enrolling the company in programs (e.g., HWP, batteries, etc.) and adding/removing additional account users. 

There is one primary user for each program enrolment. In HWP, the primary user can add/remove users to the HWP program, add program roles (such as generator, carrier or receiver) and receive email notifications (such as when a new invoice is available).  

Secondary users can create and edit generator facilities and waste information (generator/AGD roles only), add ECA information and edit contact information (carrier/receiver roles only), and create, edit and sign manifests.

Driver users are specific to the carrier role in HWP. Drivers can create, edit and sign manifests but cannot add ECA information.

Manifest-only users, like driver users, have a reduced level of access limited to viewing, creating, editing and signing manifests. They cannot view, edit, or manage facilities, or view information related to fees.

There is one accounts payable (AP) user per account. An AP user can access and pay invoices, manage saved payment methods and receive email notifications about billing and payments. The AP user can also be contacted by RPRA in the event of a billing or payment question.  If the AP user has a primary access level in the HWP registry, they also can reset passwords for active users and add or remove users within the same program. If an AP user has a secondary access level in the HWP, they can create and manage facilities and waste, as well as view, create, or edit manifests. 

Account admins can manage password resets for all active users in the account. Primary users are also able to manage password resets, but only for active users within the programs they are the primary user for. If secondary users, drivers or manifest-only users require a password reset, they can reach out to the account admin or primary user to do so.  

User Management

Account admins have access to all information within a registrant’s account. They can create and assign primary and secondary users’ access to the account, edit and submit reports, and pay fees. They are the only ones who can manage PROs. Account admins can view all activities users undertake. They will also be the recipient of emails from the Registry portal. 
 
Primary users can only assign secondary users’ access to the account, edit and submit reports and pay fees. 
 
Secondary users can only edit and submit reports and pay fees. 
 
Accounts payable users (AP) are able to access and pay invoices, manage saved payment methods, edit and submit reports and email notifications about billing and payments. The AP user can also be contacted by RPRA in the event of a billing or payment question. 

Manifest AutoPay is a feature in the registry that allows hazardous waste program (HWP) registrants to automatically pay their manifest invoices using a saved payment method (i.e. credit card or direct debit). This can help save registrants time and avoid potential late fees.

Registrants enrolled in Manifest AutoPay will still receive an email at the start of each month when their invoice is available, noting that payment will be automatically withdrawn on the 15th of that month.

See FAQ: How do I enrol in or cancel my enrolment in Manifest AutoPay?

If you select cheque as your method of payment, follow these steps to complete your payment: 

1.  Make your cheque payable to “Resource Productivity and Recovery Authority”
2. Enter your Invoice Number on the memo line of the cheque 
3. Send your cheque to: 
   • Resource Productivity Recovery Authority 
   • PO Box 46114, STN A 
   • Toronto, ON 
   • M5W 4K9 

Please note: 

• Invoices are due on receipt. 
• Invoices are in CAD funds and payments must be sent in CAD.
• It may take 2-4 weeks for your payment to be reflected in your Registry account due to mail and cheque processing times. 

If you have questions relating to fee payment, contact our Compliance and Registry Team at [email protected] or call 1-833-600-0530. 

No. Fees will be invoiced monthly and will include applicable fees for manifests completed during the previous month. Fees for onsite disposal will be invoiced at the time the disposal activity report is completed. 

See FAQ: What payment methods are available in the Registry?

See FAQ: Who pays RPRA’s HWP Registry fees?  

See FAQ: What information is included on an invoice for HWP Registry fees? 

RPRA invoices are due on receipt.

RPRA charges a monthly 1.5% late payment fee on outstanding invoices. Late payment fees accrue monthly until the original invoice is paid in full.

If a late payment fee is applied, registrants will receive an email notification, and a late payment fee invoice will be issued to their Registry account.

RPRA will accept a supporting document that substantiates the data on the total Blue Box material weight deducted (e.g., own methodology).

Producers must retain all records of calculations and methodologies used to determine any reported supply deductions.

Please see the Reporting Guidance Ineligible Source Deductions for the 2026 Blue Box Supply Report for more information on how to determine and use these deductions.

The HWP Registry is unable to accept partial payments for invoices issued to an account. Monthly invoices will include the applicable fees for all manifests completed during the previous month and will break fees down by facility. Consider an internal business process to bill back each facility as required.

See FAQ: Can we set up separate invoices for each facility within one account? 
See FAQ: What information is included on an invoice for HWP Registry fees?

To set up your tire collection and management network, you must establish a publicly accessible collection system based on your supply volume or sales methods and implement a downstream management system to meet your specific regulatory targets using registered service providers. Alternatively, you may sign up with a Producer Responsibility Organization (PRO) to arrange and operate these systems on your behalf.

For more compliance guidance to producers who are required to establish and operate tire collection systems, read our Compliance Bulletin -Tire Collection Systems.

RPRA recognizes the commercially sensitive nature of the information that parties submit to the registry. RPRA is committed to protecting the commercially sensitive information and personal information it receives or creates in the course of conducting its regulatory functions. In recognition of this commitment, RPRA, in addition to the regulatory requirements of confidentiality set out in the Resource Recovery and Circular Economy Act 2016 (section 57), has created an Access and Privacy Code that applies to its day-to-day operations, including the regulatory functions that it carries out.

Obligated material supply, collection, and resource recovery data will only be made public in aggregate form, to protect the confidentiality of commercially sensitive information.

RPRA will publish the names and contact information of all registered businesses – producers, service providers (collectors, haulers, processors, etc.), and producer responsibility organizations. The public will also have access to a list or method to locate any obligated material collection sites, as this information becomes available.

As part of its regulatory mandate, the Registrar will provide information to the public related to compliance and enforcement activities that have been undertaken.

The information that is submitted to the Registry will be used by the Registrar to confirm compliance and to track overall collection and management system performance. It will also be used by RPRA to update its policies and procedures and by the Ministry of Environment, Conservation and Parks for policy development.

Yes, a producer, a PRO (producer responsibility organization) on behalf of a producer, or a service provider on behalf of either party, can collect any product or material (including materials or products that are not designated under the Resource Recovery and Circular Economy Act, 2016 (RRCEA)). For example, a battery producer may choose to collect batteries that weigh over 5kg; a tire producer may choose to collect bicycle tires; or a Blue Box producer may choose to collect books.

Products or materials that are not designated under RRCEA regulations cannot be counted towards meeting a producer’s collection or management requirements under RRCEA.

If designated materials are co-collected with materials that are not designated, a person must use a methodology or process acceptable to the Authority to account for those materials. Anyone considering this can contact the Compliance Team to discuss at [email protected] or 833-600-0530.

For example, if bicycle tires are collected at the same time as automotive tires, they must be accounted for separately both when collected and when sent to a processor.

Yes, a Blue Box producer, or PRO (producer responsibility organization) on behalf of a producer, or a service provider on behalf of either party, can choose to offer collection services to any location. Blue Box producers are required to provide collection services to all eligible sources, as well as public spaces.

Blue Box materials collected from locations that are not eligible sources cannot count towards meeting a producer’s management requirement unless they were supplied to a consumer in Ontario. See this FAQ: Who is a consumer under the Blue Box Regulation?

If a person is co-collecting from locations that are eligible sources and not eligible sources, a person must use a methodology or process acceptable to the Authority to account for materials collected from each type of source. Anyone considering this can contact the Compliance Team to discuss at [email protected] or 833-600-0530.

For example, if materials are collected from an eligible source and a location that is not an eligible source along the same collection route, they must be accounted for separately. When those materials are then sent to a processor, they must also be accounted for separately.

Yes, a Blue Box producer or PRO (producer responsibility organization) on behalf of a producer, or a service provider on behalf of either party, can voluntarily choose to collect Blue Box materials that are not marketed to consumers.

Blue Box materials not marketed to consumers cannot be counted towards meeting a producer’s collection or management requirements under the Blue Box Regulation.

If Blue Box materials that are marketed to consumers are co-collected with Blue Box materials not marketed to consumers, a person must use a methodology or process acceptable to the Authority to account for materials supplied to a consumer or not. Anyone considering this can contact the Compliance Team to discuss at [email protected] or 833-600-0530.

For example, if Blue Box materials supplied to a consumer in Ontario are collected along the same collection route as Blue Box materials that were not supplied to a consumer, they must be accounted for separately. When those materials are then sent to a processor, they must also be accounted for separately.

See the FAQ: Who is a consumer under the Blue Box Regulation?

RPRA’s Audit and Risk Team uses a three-stage risk-based framework to verify reporting accuracy, address data gaps, and enforce regulatory compliance.

Whether or not a producer is required to go through all three stages will depend on the outcomes at each stage. Findings from the initial risk assessment will determine whether producers undergo a verification review; the results of the verification review will determine whether producers are subject to an audit.

Details about each stage are outlined below:

1. Risk assessment
   • Selected producers will be asked to complete and submit a Blue Box Supply Assessment Form by a set deadline. Failure to complete the form by the deadline will trigger escalating compliance enforcement actions.
   • If no further risks or data gaps are identified, additional outreach may not be required.
2. Verification review
   • RPRA will commence a formal verification review if a producer’s data requires deeper verification.
   • An assigned Audit and Risk Officer (ARO) will manage the case and work directly with the producer.
   • Producers must supply AROs with all requested documentation, methodology details, and records necessary to validate reported supply data.
3. Audit
   • Verification inspections that uncover multiple high-risk issues or unresolved inconsistencies will be escalated to a formal audit.
   • Producers will receive a formal audit notification letter alongside a list of required records.
   • Audits will include on-site visits by AROs to outline the scope of the audit work, review internal procedures, test source records, and evaluate end-to-end reporting controls.
   • Following the audit, RPRA will issue recommendations and conduct follow-up reviews to verify that requested corrective actions to internal processes and reporting adjustments have been completed.
   • Producers are reminded that failure to submit the required information at any stage in the inspection process may lead to enforcement action.

For more information, see our FAQ: Why was I was selected for a verification inspection of my 2026 to be part of the Blue Box Inspection Campaign supply data?

Yes. PROs are private enterprises and charge for their services to producers.

Each commercial contract a producer enters with a PRO will have its own set of terms and conditions. It is up to the PRO and producer to determine the terms of their contractual agreement, including fees and payment schedule.

RPRA does not set the terms of the contractual arrangements between PROs and producers.

No. RPRA does not administer contracts or provide incentives. Under the Regulations, producers will either work with a producer responsibility organization (PRO) or work directly with collection sites, haulers, refurbisher’s and/or processors to meet their collection and management requirements. Any reimbursement for services provided towards meeting a producers’ collection and management requirements will be determined through commercial contracts.

To discuss any payment, contact your service provider or a PRO. RPRA does not set the terms of the contractual arrangements between PROs and producers.

There is an exemption in the Blue Box Regulation for producers whose gross annual revenue generated from products and services in Ontario is less than $2 million. The following sources are excluded for the purpose of determining revenue:

• Government tax revenue
• Property taxes
• General assistance funding received under the Ontario Municipal Partnership Fund
• Payments in lieu of taxes
• Canadian or Ontarian government grants available to municipalities with the intent of investing in public infrastructure

Full delegation: when generators hire service providers to do all the facility and waste stream management, reporting and fee payment in the registry on their behalf, and they never have to set up accounts or use the registry.  

Partial delegation: when generators want to set up their own account in the registry and pay their own fees, they can still delegate facility and waste stream management and other reporting activities to a service provider.  

Please note delegation is not needed for a service provider to create manifests for your facility. Delegation is needed only for a service provider to help manage a generator’s facility and waste stream information (e.g., register or edit waste streams) or sign off on manifests on the generator’s behalf. 

Comparison of delegation options

The Hazardous Waste Program (HWP) Registry is unable to issue separate invoices for different facilities managed under one account. However, users can export to excel fee-related details for manifests that have been invoiced and sort it by facility. 

Monthly invoices will include the applicable fees for manifests completed during the previous month and will break fees down by facility. If you need more details about facility-specific activities, you can find that information directly in the Registry. 

See FAQ: What information is included on an invoice for HWP Registry fees? 
See FAQ: Can I submit a partial payment for only the facilities I manage?
See FAQ: Where can I find past invoices in the Registry?

Registrants can access past invoices in their Registry account under the “Invoices & Payments” tab. From here, registrants can view, download and pay their invoices.  

See sample screenshot below: 

To view invoices with a credit balance by program, follow these steps:

1. Log in to your registry account.
2. Select the applicable Program.
3. On the program screen go to the Invoices & Payment tab.
4. Click on Outstanding Invoices tab.
5. Scroll down to the Invoices with Credit Balances section to view invoices with credit balances.