Frequently Asked Questions

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu How do I pay my fees to RPRA by electronic data interchange (EDI)?

  If you select electronic data interchange (EDI) as your method of payment, this is an electronic payment through your bank, also commonly known as EFT or ACH.

  Follow these steps to complete your payment:

  1. Submit your payment using RPRA’s banking information provided on your invoice.
  2. Be sure to reference your Invoice Number when you submit this payment to your bank so that we will be able to identify your payment.

  Please note:

  • Registry invoices are considered due on receipt.
  • Invoices are in CAD funds and payments must be sent in CAD.
  • It may take 1-2 weeks for your payment to be reflected in your Registry account once you have completed it.

  If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu How do I pay my fees to RPRA by cheque?

  If you select cheque as your method of payment, follow these steps to complete your payment:

  1. Make your cheque payable to “Resource Productivity and Recovery Authority”
  2. Enter your Invoice Number on the memo line of the cheque
  3. Please send your cheque to*:

  • • Resource Productivity Recovery Authority
    • PO Box 46114, STN A
    • Toronto, ON
    • M5W 4K9

  *As of January 20, 2023, the address for mailing cheques to RPRA has been revised. Please update your records and send cheques to the above address going forward.

  Please note:

  • Registry invoices are considered due on receipt.
  • Invoices are in CAD funds and payments must be sent in CAD.
  • It may take 2-4 weeks for your payment to be reflected in your Registry account once you have mailed your cheque due to mail and cheque processing times.

  If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu How do I pay my fees to RPRA by electronic bill?

  If you select electronic bill payment as your method of payment, this method of payment is done through your online banking account, using the bill payment functionality. It is available at major Canadian banks (e.g., TD, RBC, BMO, Scotiabank, etc.).

  Follow these steps to complete your payment:

  1. Log in to your bank account.
  2. Go to the bill payment section and choose to add a payee.
  3. Search for and select “RPRA” as the payee.
  4. Once “RPRA” is selected, enter your registration number as the account number to make your payment. Your registration number can be found on your invoice.

  Please note:

  • Registry invoices are considered due on receipt.
  • Invoices are in CAD funds and payments must be sent in CAD.
  • It may take 1-2 weeks for your payment to be reflected in your Registry account once you have completed it.

  If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu How do I pay my fees to RPRA by bank withdrawal (pre-authorized debit)?

  If you select bank withdrawal as your method of payment, this authorizes the Resource Productivity and Recovery Authority to make a one-time withdrawal for the Registry invoice payment from the account you provided.

  Bank Withdrawal – Important Terms:

  • You have authorized RPRA to make one-time debits from your account. RPRA will obtain your authorization before any additional one-time or sporadic withdrawal is debited from your account. You have agreed that this confirmation may be provided at least three (3) calendar days before the first payment is withdrawn from your account. You have waived any and all requirements for pre-notification of the account being debited.
  • Your payments are being made on behalf of a business.
  • Your agreement may be cancelled provided notice is received thirty (30) days before the next withdrawal. If any of the above details are incorrect, please contact us immediately at the contact information below. If the details are correct, you do not need to do anything further and your Pre-Authorized Debits (PAD) will be processed. You have certain recourse rights if any debit does not comply with these terms. For example, you have the right to receive a reimbursement for any PAD that is not authorized or is not consistent with this PAD Agreement. To obtain more information on your recourse rights, contact your financial institution or visit www.payments.ca.

  Please note:

  • Registry invoices are considered due on receipt.
  • Invoices are in CAD funds and payments must be sent in CAD.
  • It may take 1-2 weeks for the involved banks to process your payment.

  If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu How do I pay my fees to RPRA by credit card? 

  If you select credit card as your method of payment, this method of payment is done through your Registry account.

  Follow these steps to complete your payment:

  1. When you are in the payment method section in the Registry, select credit card as your preferred method.
  2. Input your credit card details.
  3. Click submit and payment will process automatically.

  Please note:

  • Registry invoices are considered due on receipt.
  • Invoices are in CAD funds and payments must be sent in CAD.
  • Once your transaction has been approved, your payment will be reflected in your Registry account immediately.

  If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

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• Program: Hazardous Waste

  Topic: AGD , Registry

  Toggle the submenu I’m a consultant providing various auditing and training services to generator clients. Can I be an AGD? 

  If you are only providing auditing and training services, you are not considered an AGD under the regulation. However, a generator’s account administrator can add you as a user in the HWP Registry where you can access the registrant’s reporting information. This will support your audit, consulting, and training services. You would be an authorized generator delegate if you are doing reporting on the generator’s behalf under the regulation: registering facility or waste stream information or signing manifests as the generator. 

  See FAQ: what is delegation?  

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• Program: Hazardous Waste

  Topic: General , Registry

  Toggle the submenu How will emergency spills be managed under the HWP Registry?

  How you report emergency spills will not change with the introduction of the HWP Registry. You will still be required to notify the Spills Action Centre of the spill, then complete the necessary reporting for that spill in the HWP Registry.  

  When you call the Spills Action Centre, they will provide you an emergency generator registration (or EGR) number. With the EGR number, you will be able to register a facility as an EGR facility in the HWP Registry. If you do not have an existing registry account, you will need to create one in order to report the emergency spill in the HWP Registry. 

  All spills and environmental emergencies must be reported to SAC before an EGR number can be issued, and the EGR number must be obtained from SAC before any subject waste can be removed from the site.  

  For more information, visit: https://www.ontario.ca/page/report-pollution-and-spills.

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• Program: Hazardous Waste

  Topic: AGD , Generator , Registry , RPRA Program and Registry Fees

  Toggle the submenu Who pays RPRA’s HWP Registry fees? 

  Fees will be charged to generators only, aligning with the current Hazardous Waste Program fee structure.

  If full delegation is selected, the authorized delegate that registers the generator’s facility will pay the fees. 

  If a generator has partially delegated to a service provider, the AGD can manage and report activities at the generators’ facilities, but the generator will be responsible for paying the fees. 

  See FAQ: Will I pay my fees using a prepaid account like HWIN?  

  See FAQ: Is there a fee to set up an account in the HWP Registry? 

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• Program: Hazardous Waste

  Topic: General , Registry

  Toggle the submenu Where and when can I download the HWP Registry mobile app?

  The mobile app, RPRA HazTrack, is available for download through the Apple APP Store and Google Play Store since November 15, 2022, the same day that the HWP Registry launched for account creation. Users have to first create an account in the HWP Registry before they can login to the app. Other app functionalities, such as manifesting, will not be available until January 1, 2023.

  As from January 1, the app will allow generators, carriers and receivers to:

  • View and sign manifest
  • Create new manifests (“parts A and B”)
  • Complete manifests (“part C”)
    • Including accepting or refusing wastes
    • Make corrections to the manifest

  Users of the web-based application for the HWP Registry will use the same username and password to sign into the mobile application.

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• Program: Hazardous Waste

  Topic: Registry , Reporting

  Toggle the submenu Is the HWP Registry open?

  Starting January 1, obligated parties are required to report on waste management activities, including manifesting, through the online HWP Registry instead of reporting through the Ministry of the Environment, Conservation and Park’s Hazardous Waste Information Network (HWIN) and instead of using paper manifests. 

  The regulated community no longer has access to HWIN to manage their accounts and pay fees associated with activities from 2022 or earlier.

  If necessary, the ministry will contact generators to address balances remaining in HWIN pre-paid accounts from 2022.

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