Topic: Registry

How do I pay my fees to RPRA by credit card? 

If you select credit card as your method of payment, this method of payment is done through your Registry account.

Follow these steps to complete your payment:

  1. When you are in the payment method section in the Registry, select credit card as your preferred method.
  2. Input your credit card details.
  3. Click submit and payment will process automatically.

Please note:

  • Registry invoices are considered due on receipt.
  • Invoices are in CAD funds and payments must be sent in CAD.
  • Once your transaction has been approved, your payment will be reflected in your Registry account immediately.

If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

I’m a consultant providing various auditing and training services to generator clients. Can I be an AGD? 

If you are only providing auditing and training services, you are not considered an AGD under the regulation. However, a generator’s account administrator can add you as a user in the HWP Registry where you can access the registrant’s reporting information. This will support your audit, consulting, and training services. You would be an authorized generator delegate if you are doing reporting on the generator’s behalf under the regulation: registering facility or waste stream information or signing manifests as the generator. 

See FAQ: what is delegation?  

How will emergency spills be managed under the HWP Registry?

How you report emergency spills will not change with the introduction of the HWP Registry. You will still be required to notify the Spills Action Centre of the spill, then complete the necessary reporting for that spill in the HWP Registry.  

When you call the Spills Action Centre, they will provide you an emergency generator registration (or EGR) number. With the EGR number, you will be able to register a facility as an EGR facility in the HWP Registry. If you do not have an existing registry account, you will need to create one in order to report the emergency spill in the HWP Registry. 

All spills and environmental emergencies must be reported to SAC before an EGR number can be issued, and the EGR number must be obtained from SAC before any subject waste can be removed from the site.  

For more information, visit: https://www.ontario.ca/page/report-pollution-and-spills.

What information do I need for account creation in the HWP Registry?  

Only hazardous waste from facilities and waste streams that are set up in the new registry can be shipped, stored, processed, or disposed as of January 1, 2023. Generators, carriers, and receivers must have an account in the new registry to be listed on a manifest, create, edit or sign manifests, or report on-site waste activities, among other activities.

Creating an account is easy and straightforward. To make it easier, have the generator numbers, HWIN usernames and Environmental Compliance Approval (ECA) numbers for your business readily available.  

The HWP Registry and the mobile app were built and tested by RPRA staff, ministry staff, industry stakeholders and external technology vendors to be efficient and user-friendly. To set up an account, follow the steps below:

  • Go to registry.rpra.ca
  • Click the Create New Account link if you do not already have a registry account
  • Enter your business contact information
  • Enroll in the Hazardous Waste Program Registry as a generator, carrier, receiver or Authorized Generator Delegate (AGD). An email will then be sent with instructions to activate your account

Check out these step-by-step instructions for account creation and retrieving HWIN data.

Carriers and receivers can link existing environmental compliance approval (ECA) numbers to their account. Check out this “how-to” video to link your ECA numbers.

If you have been authorized to act as a full delegate, you should have the generator numbers and HWIN usernames for each of your clients. If acting as a partial delegate, please reach out to new clients to ensure they have their accounts and facilities set up.

Will existing Hazardous Waste Program fee exemptions exist in the HWP Registry?

Yes. The new Subject Waste Program Regulation under the Resource Recovery and Circular Economy Act, 2016, preserves and clarifies existing Hazardous Waste Program fee exemptions, which RPRA must follow when recovering the cost to operate the HWP Registry.  

Existing exemptions include:  

  • Municipal hazardous or special waste 
  • Contaminated sites 
  • Emergencies (spills) 
  • Tonnage-fee exempt recycling facilities 

Who pays RPRA’s HWP Registry fees? 

Fees will be charged to generators only, aligning with the current Hazardous Waste Program fee structure.

If full delegation is selected, the authorized delegate that registers the generator’s facility will pay the fees. 

If a generator has partially delegated to a service provider, the AGD can manage and report activities at the generators’ facilities, but the generator will be responsible for paying the fees. 

See FAQ: Will I pay my fees using a prepaid account like HWIN?  

See FAQ: Is there a fee to set up an account in the HWP Registry? 

Will the electronic manifest satisfy the TDG requirements for the transport of dangerous goods? 

In the HWP Registry, users will be able to access, download and print a PDF version of their manifest. RPRA has worked with Transport Canada to ensure the printable PDF complies with the Transportation of Dangerous Goods (TDG) requirements in most cases.   

For more information about your TDG requirements, visit: https://tc.canada.ca/en/dangerous-goods/transportation-dangerous-goods-canada.

Will I be able to access the HWP Registry or mobile app in remote areas ( i.e without internet)?

The mobile app supports offline reporting. The mobile app will be inaccessible if the user has logged out of the mobile app and the user is offline, as you need a network connection to log into the app. However, if the user stays logged into the mobile app, they will be able to use the app offline. It is advised that drivers/users stay logged into the app or log in before going out of an internet zone, to ensure they can always use offline mode. 

Information that is reported through the mobile app while offline will be replicated in the desktop application (once the user has internet connection again) because of the live synchronization between the two platforms. See our demo video that highlights this functionality: https://www.youtube.com/watch?v=0fN2DPzGc9I&t=8s 

To note: users can stay logged into the mobile app for 72 hours.

When managing PROs in RPRA’s Registry, it asked for a “Service End Date”. However, the contract I have with my PRO does not provide an end date. What date should I use?

In the Manage PRO section in the Registry, the “Service End Date” is not a mandatory field. You can leave this field blank if there is no end date in your contract. If you decide to change PROs in the future, you can update this field to the date your agreement ended with that PRO.

Where and when can I download the HWP Registry mobile app?

The mobile app, RPRA HazTrack, is available for download through the Apple APP Store and Google Play Store since November 15, 2022, the same day that the HWP Registry launched for account creation. Users have to first create an account in the HWP Registry before they can login to the app. Other app functionalities, such as manifesting, will not be available until January 1, 2023.

As from January 1, the app will allow generators, carriers and receivers to:

  • View and sign manifest
  • Create new manifests (“parts A and B”)
  • Complete manifests (“part C”)
    • Including accepting or refusing wastes
    • Make corrections to the manifest

Users of the web-based application for the HWP Registry will use the same username and password to sign into the mobile application.