Frequently Asked Questions
Results (9)
Click the question to read the answer.
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Full delegation: when generators hire service providers to do all the facility and waste stream management, reporting and fee payment in the registry on their behalf, and they never have to set up accounts or use the registry.
Partial delegation: when generators want to set up their own account in the registry and pay their own fees, they can still delegate facility and waste stream management and other reporting activities to a service provider.
Please note delegation is not needed for a service provider to create manifests for your facility. Delegation is needed only for a service provider to help manage a generator’s facility and waste stream information (e.g., register or edit waste streams) or sign off on manifests on the generator’s behalf.
Comparison of delegation options
Function Full delegation Partial delegation No delegation Create my own generator registry account and register my own facilities ⚫ ⚫ Register my own wastes ⚫ ⚫ Create my own manifests ⚫ ⚫ Sign my own manifests (including corrections) ⚫ ⚫ Have an AGD register my facilities ⚫ Have an AGD register my wastes ⚫ ⚫ Have 2 or more AGDs register and manage waste at the same facility ⚫ Have an AGD or other service provider create my manifests ⚫ ⚫ ⚫ Have an AGD sign manifests on my behalf (including corrections) ⚫ ⚫ Note: If you fully delegate to a service provider, you will not have to use the HWP Registry -
Each Registry account has one account admin, who is responsible for enrolling the company in programs (e.g., HWP, batteries, etc.) and adding/removing additional account users.
There is one primary user for each program enrolment. In HWP, the primary user can add/remove users to the HWP program, add program roles (such as generator, carrier or receiver) and receive email notifications (such as when a new invoice is available).
Secondary users can create and edit generator facilities and waste information (generator/AGD roles only), add ECA information and edit contact information (carrier/receiver roles only), and create, edit and sign manifests.
Driver users are specific to the carrier role in HWP. Drivers can create, edit and sign manifests but cannot add ECA information.
Manifest-only users, like driver users, have a reduced level of access limited to viewing, creating, editing and signing manifests. They cannot view, edit, or manage facilities, or view information related to fees.
There is one accounts payable (AP) user per account. An AP user can access and pay invoices, manage saved payment methods and receive email notifications about billing and payments. The AP user can also be contacted by RPRA in the event of a billing or payment question. If the AP user has a primary access level in the HWP registry, they also can reset passwords for active users and add or remove users within the same program. If an AP user has a secondary access level in the HWP, they can create and manage facilities and waste, as well as view, create, or edit manifests.
Account admins can manage password resets for all active users in the account. Primary users are also able to manage password resets, but only for active users within the programs they are the primary user for. If secondary users, drivers or manifest-only users require a password reset, they can reach out to the account admin or primary user to do so.
User Management
Functionalities Admin Primary Secondary AP User Driver* Manifest-only Add/remove users across programs ⚫ Reset passwords for all users across programs ⚫ Add / remove users to same program ⚫ ⚫ ⚫(only if given primary access to the program) Reset passwords for active users within the same program ⚫ ⚫ ⚫(only if given primary access to the program) Receive invoice notifications ⚫ ⚫ ⚫ Create / manage facilities ⚫ ⚫ ⚫ ⚫ Create / manage wastes ⚫ ⚫ ⚫ ⚫ View / create / edit and sign manifests ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ *Available only to accounts where the carrier role is selected. Drivers will only be able to view and action manifests where the company is listed as the carrier -
Account admins have access to all information within a registrant’s account. They can create and assign primary and secondary users’ access to the account, edit and submit reports, and pay fees. They are the only ones who can manage PROs. Account admins can view all activities users undertake. They will also be the recipient of emails from the Registry portal.
Primary users can only assign secondary users’ access to the account, edit and submit reports and pay fees.
Secondary users can only edit and submit reports and pay fees.
Accounts payable users (AP) are able to access and pay invoices, manage saved payment methods, edit and submit reports and email notifications about billing and payments. The AP user can also be contacted by RPRA in the event of a billing or payment question. -
A public collection site must be readily accessible to the public and accept designated used materials during regular business hours. Publicly accessible collection sites and events appear on the Where to Recycle map.
A private collection site (e.g. office or school that collects designated materials) does not need to be publicly accessible. Private collection sites do not appear on the map.
Read this related FAQ: What does it mean for a collection site to be readily accessible to the public?
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A producer responsibility organization (PRO) is a person retained by a producer to provide collection, management and administrative services to help producers meet their regulatory obligations.
A prospective PRO is a person that has registered with RPRA but have not been identified by a producer in RPRA’s registry to carry out regulatory responsibilities.
More information on PROs
PRO responsibilities include:
- Arranging for the establishment or operation of collection or management systems
- Establishing or operating a collection or management system
- Preparing and submitting reports
In addition, under the Hazardous and Special Products regulation, a PRO includes a person retained by a producer for the purpose of:
- Implementing a promotion and education program
Only PROs that meet this definition will:
- Be listed on RPRA’s website as a PRO
- Be invited to attend all-PRO meetings with RPRA
- Receive system-wide compliance communications
More information on prospective PRO
RPRA will list all prospective PROs on its website for up to one year. After that period, prospective PROs that remain unassigned by a producer in the registry will be notified, removed from the website, and have their registry account deactivated.
RPRA will publish a list of producers who have not yet identified a PRO in the registry. This will help prospective PROs understand where opportunities may exist.
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Follow the steps below to add an AP user to an existing account:
- Log in to the Registry account.
- Go to the Manage Users
- Click on the Set Account Payable User
- Fill in the required details (e.g., name, contact info, etc.).
- Complete the Programs & User Access Levels section
- Check the box: ✅I hereby authorize this user to create/modify data. This confirms the AP user can modify data across all programs.
- Click Save
Note: The new AP user will receive an email invitation to create their password and gain access to the Registry account.
How to change an existing AP user:
- Log in to the Registry account.
- Navigate to the Manage Users
- Click on the Change Accounts Payable User button.
- To select an existing Registry user, type their name or email address in the search field
- Check the box: ✅ I hereby authorize this user to create/modify data. This confirms the AP User can modify data across all programs.
- Click
- To add a new user, click on “Add New User”
- Fill in the required details (e.g., name, contact info, etc.).
- Complete the “Programs & User Access Levels” section.
- Check the box: ✅✅ “I hereby authorize this user to create/modify data.” This confirms the AP user can modify data across all program.
- Click Save
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A producer responsibility organization (PRO) is a person retained by a producer for the purpose of carrying out one or more of the following producer regulatory responsibilities:
- Arranging for the establishment or operation of collection or management systems
- Establishing or operating a collection or management system
- Preparing and submitting reports
In addition, under the Hazardous and Special Products regulation, a PRO includes a person retained by a producer for the purpose of:
- Implementing a promotion and education program
PROs operate in a competitive market, and producers can choose the PRO (or PROs) they want to work with. The terms and conditions of each contract with a PRO may vary.
How do I find a PRO?
Here are the lists of registered PROs:
These lists will continue to be updated as new PROs register with RPRA.
See our FAQ What is the difference between a PRO and a prospective PRO?
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The amended Regulation 347: General – Waste Management clarifies that generators can delegate a service provider to submit information to the registry on the generator’s behalf. We call this kind of service provider an “authorized generator delegate” or an “AGD”.
If you choose the AGD role in RPRA’s HWP registry, you must have a written delegation agreement with the generator that appointed you their delegate.
Requirements for written authorizations to delegate, are set out in section 7.2 Delegating Registration and Reporting (section 27.2 of Regulation 347) of the ministry’s revised “Registration Guidance Manual for Generators of Liquid Industrial and Hazardous Waste”.
See FAQ: What is the difference between partial and full delegation?
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Readily accessible to the public means a site can be accessed by any consumer who wants to drop off used materials for free to be recycled, reused or refurbished.
A public collection site cannot restrict the type of products accepted. For example, an electronics collection site cannot refuse to accept printers or large televisions. Retail stores are only required to accept materials of a similar size and function to the products supplied at that location. For example, a mobile phone kiosk may choose to accept only mobile phones.
Collection sites can request reasonable requirements when consumers drop off an item to ensure health and safety. For example, sites may require that used oil filters are dropped off in sealed containers, light tubes are taped together, etc.
Publicly accessible collection sites and events will appear on the Where to Recycle map.
Restrictions
If a collection site has restrictions, for example due to an Environmental Compliance Approval (ECA), municipal by-law, or fire code provision, the restrictions may be applied, and the collection site will still be considered readily accessible to the public. For example, a municipal depot that has an ECA to accept materials only from residents of the community can apply this restriction and still be considered readily accessible to the public. Similarly, a collection site with an ECA that prohibits collection from the industrial, commercial and institutional sectors may apply these restrictions and still be considered readily accessible to the public. And a collection site that has restrictions on how it can be accessed (such as drive-in only) may enforce these restrictions and still be considered readily accessible to the public.
Read this related FAQ: What is the difference between a public and private collection site?