Frequently Asked Questions

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• Program: Hazardous Waste

  Topic: Carrier , Generator , Manifesting

  Toggle the submenu Can a generator use the carrier’s device to sign a manifest, or does a generator have to login through their own account and device to sign?

  Yes, a generator can sign a manifest on a carrier’s device. This may occur if the generator does not have their own device to sign off on at the time of waste pick-up or if the signee is not a user in their company’s Registry account.

  This quick reference guide outlines the steps for obtaining the generator signature on the carrier’s device.

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• Program: Hazardous Waste

  Topic: AGD , Carrier , Receiver , Registry

  Toggle the submenu Will service providers have the capability to pre-fill the electronic manifests as they do now for the hard copy forms? 

  The new HWP Registry has been built to allow draft manifests to be easily created in the new system. Facility and waste stream information can be automatically applied to the manifest through easy lookups and tables, using a web browser or the mobile app. Additionally, manifests can be ‘copied’ for reuse when the same or similar shipments happen more than once.

  See below materials showing how to initiate manifests.

  • Initiating a manifest as an AGD
  • Initiating a manifest as a carrier

  See here for manifesting a shipment as a receiver

  If you deal with a high volume of manifests, you may wish to make use of the Registry’s external API that allows for automatic integration between external systems and the Registry. Contact RPRA_External_API_Support_Team@rpra.ca for more information.

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• Program: Hazardous Waste

  Topic: AGD , Carrier , Generator , Receiver , Registry

  Toggle the submenu If I do cross-border shipments, do I need to report through CNMTS or the HWP Registry?

  Both. You will continue to report your cross-border shipment through CNMTS (Canadian Notification and Movement Tracking System) and will report your Ontario-required information through the HWP Registry. ​ 

  Note: you will no longer need to mail copies of your CNMTS manifest to the Ministry of the Environment, Conservation and Parks.  

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• Program: Hazardous Waste

  Topic: Carrier , Generator , Receiver , Registry

  Toggle the submenu What information do I need for account creation in the HWP Registry?  

  Only hazardous waste from facilities and waste streams that are set up in the new registry can be shipped, stored, processed, or disposed as of January 1, 2023. Generators, carriers, and receivers must have an account in the new registry to be listed on a manifest, create, edit or sign manifests, or report on-site waste activities, among other activities.

  Creating an account is easy and straightforward. To make it easier, have the generator numbers, HWIN usernames and Environmental Compliance Approval (ECA) numbers for your business readily available.  

  The HWP Registry and the mobile app were built and tested by RPRA staff, ministry staff, industry stakeholders and external technology vendors to be efficient and user-friendly. To set up an account, follow the steps below:

  • Go to registry.rpra.ca
  • Click the Create New Account link if you do not already have a registry account
  • Enter your business contact information
  • Enroll in the Hazardous Waste Program Registry as a generator, carrier, receiver or Authorized Generator Delegate (AGD). An email will then be sent with instructions to activate your account

  Check out these step-by-step instructions for account creation and retrieving HWIN data.

  Carriers and receivers can link existing environmental compliance approval (ECA) numbers to their account. Check out this “how-to” video to link your ECA numbers.

  If you have been authorized to act as a full delegate, you should have the generator numbers and HWIN usernames for each of your clients. If acting as a partial delegate, please reach out to new clients to ensure they have their accounts and facilities set up.

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• Program: Hazardous Waste

  Topic: AGD , Carrier , Generator , Receiver

  Toggle the submenu How long do I need to maintain a copy of paper manifests from 2022 (or earlier)?  

  Regulation 347: General – Waste Management outlines the requirement for the regulated community to maintain a copy of paper manifests for a period of two years, for manifests that are applicable prior to January 1, 2023. 

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• Program: Hazardous Waste

  Topic: AGD , Carrier , Generator , Registry

  Toggle the submenu Will I be able to access the HWP Registry or mobile app in remote areas ( i.e without internet)?

  The mobile app supports offline reporting. The mobile app will be inaccessible if the user has logged out of the mobile app and the user is offline, as you need a network connection to log into the app. However, if the user stays logged into the mobile app, they will be able to use the app offline. It is advised that drivers/users stay logged into the app or log in before going out of an internet zone, to ensure they can always use offline mode. 

  Information that is reported through the mobile app while offline will be replicated in the desktop application (once the user has internet connection again) because of the live synchronization between the two platforms. See our demo video that highlights this functionality: https://www.youtube.com/watch?v=0fN2DPzGc9I&t=8s.  

  To note: users can stay logged into the mobile app for 72 hours.

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• Program: Hazardous Waste

  Topic: Carrier , General , Generator , Receiver , Reporting

  Toggle the submenu Can you access/use the mobile app without internet?  

  The mobile app will be inaccessible if the user has logged out of the mobile app and the user is offline, as you need a network connection to log into the app. If the user stays logged into the mobile app, they will be able to use the app offline. It is advised that drivers/users stay logged into the app, or log in before going out of an internet zone, to ensure they can always use offline mode.

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• Program: Hazardous Waste

  Topic: Carrier , Generator , Receiver , Registry

  Toggle the submenu What does a receiver do if they receive a shipment in 2023 that has a paper manifest? 

  If a receiver receives a shipment with a shipment date in the 2023 calendar year that has an accompanying paper manifest and they have not been notified by the generator or carrier that there is permission to submit paper for that particular shipment, they should contact the generator and/or carrier to explain that the shipment needs to be completed through RPRA’s new Hazardous Waste Program Registry. The paper manifest would not be accepted by the ministry and does not meet the regulatory requirements under the amended Regulation 347: General – Waste Management. Starting January 1, 2023, reporting on waste management activities, including manifesting, is to be completed through RPRA’s new digital registry. 

  Note that there may be an exceptional and rare circumstance where a generator has received approval from the ministry to submit paper manifests to the ministry for a time-limited period. The generator or carrier should make the receiver aware of this undue hardship approval. This undue hardship provision is outlined in section 27.1 (1) of Regulation 347 that will take effect January 1, 2023. In this exceptional circumstance, the 2023 shipment can proceed through a paper manifest. 

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• Program: Hazardous Waste

  Topic: Carrier , General , Receiver , Registry

  Toggle the submenu Do carriers and receivers have to create an account in the HWP Registry? 

  Yes. Carriers and receivers are required to create an account in the HWP Registry and link their active Environmental Compliance Approval numbers to their Registry accounts. Starting January 1, 2023, businesses and institutions regulated by the Hazardous Waste Program are required to report information through the Registry instead of through HWIN. Only carriers and receivers who have Registry accounts will be able to be listed on manifests.

  Carriers can find training resources for account set up here

  Receivers can find training resources for account set up here

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