Frequently Asked Questions

Producers of fertilizers have no management requirements.

Producers of refillable propane containers have no management requirements.

As of October 1, 2021, producers are required to establish and operate a collection system that meets the accessibility requirements in the regulation. Producers must ensure that all HSP collected is managed regardless of what their minimum management requirements are.

Producers have the choice of establishing and operating their own collection and management systems or working with one or more producer responsibility organizations (PROs) registered with RPRA to meet their obligations.

Large producers have an additional requirement to provide call-in collection services. Learn more.

Please contact the Compliance Team at 1-833-600-0530 or registry@rpra.ca to discuss other requirements under the HSP Regulation.

See our FAQ to understand “Am I a small, large or exempt HSP producer?“. For more guidance, read the Hazardous and Special Products Collection Systems Compliance Bulletin.

Free riders are obligated parties that:

• Have not registered or reported to RPRA
• Have not established a collection and management system (if they are so required to), or;
• Are not operating a collection and management system (if they are so required to).

See our FAQs to understand “What is RPRA’s approach to free riders?”, and “What do I do if I think a business is a free rider?”

To note:

• Some producers only have requirements to register and report. Please refer to your specific program page on our website to understand producer obligations.
• Collection and management systems may be accomplished by a producer responsibility organization (PRO) on behalf of a producer through contractual arrangements between the producer and PRO. If a PRO is managing a producer’s collection and management requirements, producers must identify that PRO to RPRA.

Producers shall ensure that, no later than three months after the day the material is collected, the HSP is processed by an HSP processor who is registered with RPRA.

On and after January 1, 2023, producers or PROs on behalf of producers shall ensure that the HSP is processed by an HSP processor at a facility in respect of which the HSP processor reported an average recycling efficiency rate for that type of HSP that is at least the percentage set out in the table below.

As of October 1, 2021, producers, or PROs acting on their behalf, are required to establish and operate a system for managing HSP by satisfying their management requirements as follows:

• All oil containers, antifreeze, solvents, paints and coatings picked up from a collection site must be processed within three months from the date of the pickup
• Producers must ensure that materials are processed by an HSP processor registered with RPRA. In 2027, producers or PROs on their behalf must use a processor who met, at a minimum, the average recycling efficiency rate (RER)specified in the table below in the calendar year two years prior for the type of HSP:

• Producers of pesticides must ensure that pesticides are properly disposed of at an HSP disposal facility registered with RPRA no later than three months after the day the pesticides are collected

As an HSP producer of mercury containing barometers, thermometers or thermostats, what are my management requirements?

Producers must ensure that, no later than three months from the date of the pickup, the HSP is processed by an HSP processor who is registered with RPRA.

In 2027, producers or PROs on their behalf must use a processor who met, at a minimum, the average recycling efficiency rate (RER) specified in the table below in the calendar year two years prior:

No. The Authority does not administer contracts or provide incentives. Under the Regulations, producers will either work with a producer responsibility organization (PRO) or work directly with collection sites, haulers, refurbisher’s and/or processors to meet their collection and management requirements. Any reimbursement for services provided towards meeting a producers’ collection and management requirements will be determined through commercial contracts.

To discuss any payment, contact your service provider or a PRO. RPRA does not set the terms of the contractual arrangements between PROs and producers.

An HSP producer qualifies for an exemption if their average weight of supply for the previous calendar year is less than or equal to the weight specified in the chart below:

See our FAQ “Am I a small, large, or exempt HSP producer?” to determine how to calculate if you are an exempt HSP producer.

HSP producers that meet the exemption criteria are exempt from:

• Registering and reporting to RPRA
• Establishing a collection and management system
• Meeting a management requirement
• Promotion and education requirements

Producers must verify that they continue to meet the exemption annually, since their average weight of supply will change from year to year.

Exempt producers must keep records related to the weight of HSP supplied into Ontario each year and provide them to RPRA upon request.

Producers are advised to confirm their exemption with the Compliance Team at 1-833-600-0530 or registry@rpra.ca.

The Manage PRO option will appear on the dashboard below your list of supply data reports when your supply data reporting is complete and if you have management requirements. If your supply data reporting is below the supply exemption threshold you will not have management requirements, and therefore not need to assign a PRO to assist with your obligations.

Also note that Account Admin are the only portal users that can manage your PRO’s responsibility, so this widget is not viewable to primary and secondary users.

As an obligated HSP producer, you are required to:

• register and report annual supply and performance data of obligated materials
• meet mandatory and enforceable requirements for collection and management
• meet mandatory and enforceable requirements for promotion and education
• meet mandatory and enforceable requirements for auditing, verification, and record keeping

These requirements vary based on material type and amount of material the producer supplies.

If a producer misreports their supply data to RPRA, they must contact the Compliance Team immediately by emailing registry@rpra.ca. Please include the following information in the email:

• The rationale for the change in the data
• Any data that supports the need for a correction (e.g., sales documents, audit)
• Any other information to support the change

While it is an offence to submit false or misleading information under the RRCEA, RPRA wants this corrected as quickly as possible to ensure a producer’s minimum management requirement is calculated using accurate supply data.

RPRA can only receive these requests from the primary contact on the company’s Registry account. Your request for an adjustment will be reviewed by a Compliance and Registry Officer.

Yes, a producer, a PRO (producer responsibility organization) on behalf of a producer, or a service provider on behalf of either party, can collect any product or material (including materials or products that are not designated under the Resource Recovery and Circular Economy Act, 2016 (RRCEA)). For example, a battery producer may choose to collect batteries that weigh over 5kg; a tire producer may choose to collect bicycle tires; or a Blue Box producer may choose to collect books.

Products or materials that are not designated under RRCEA regulations cannot be counted towards meeting a producer’s collection or management requirements under RRCEA.

If designated materials are co-collected with materials that are not designated, a person must use a methodology or process acceptable to the Authority to account for those materials. Anyone considering this can contact the Compliance Team to discuss at registry@rpra.ca or 833-600-0530.

For example, if bicycle tires are collected at the same time as automotive tires, they must be accounted for separately both when collected and when sent to a processor.

A producer responsibility organization (PRO) is a business established to contract with producers to provide collection, management, and administrative services to help producers meet their regulatory obligations under the Regulation, including:

• Arranging the establishment or operation of collection and management systems (hauling, recycling, reuse, or refurbishment services)
• Establishing or operating a collection or management system
• Preparing and submitting reports

PROs operate in a competitive market and producers can choose the PRO (or PROs) they want to work with. The terms and conditions of each contract with a PRO may vary.

Producers of every type of HSP are required to keep records for a period of five years from the date of the record being created.

Producers must keep records that relate to the following:

• arranging for the establishment or operation of a collection or management system
• establishing or operating a collection or management system
• information required to be submitted to the Authority through the Registry
• implementing a promotion and education program
• weight of each type of HSP within each applicable category of HSP supplied to consumers in Ontario, regardless of whether information about the weight was required to be submitted to the Authority
• any agreements that relate to the above records

Individual Producer Responsibility (IPR) means that producers are responsible and accountable for collecting and managing their products and packaging after consumers have finished using them.

For programs under the Resource Recovery and Circular Economy Act, 2016 (RRCEA), producers are directly responsible and accountable for meeting mandatory collection and recycling requirements for end of life products. With IPR, producers have choice in how they meet their requirements. They can collect and recycle the products themselves, or contract with producer responsibility organizations (PROs) to help them meet their requirements.

Consumer protection laws in Ontario prohibits the misrepresentation of charges, which means that producers or retailers cannot misrepresent any visible fees as a regulatory charge, tax, RPRA fee or something similar. Consumers who have questions or concerns about a specific transaction or want to report a misrepresentation can contact the Ministry of Public and Business Service Delivery at 1-800-889-9768.

As of March 2023, the promotion and education requirements related to environmental fees have been removed from the Tires, Batteries, Electrical and Electronic Equipment, and Hazardous and Special Products regulations. No changes were made to the Blue Box Regulation as it never contained promotion and education requirements related to these fees.

RPRA’s compliance bulletin Charging Tire Fees to Consumers has since been revoked and RPRA has ceased its enforcement of promotion and education requirements for visible fees across all materials.

Brand holders and producers that supply products and packaging are required by legislation to meet individual mandatory collection and resource recovery requirements and may face compliance and enforcement consequences for failing to do so. The executive attestation ensures that executives responsible for managing the brand holder’s or producer’s business are aware of these requirements and can ensure that appropriate measures are put in place to achieve compliance with the regulations.

The Authority recognizes the commercially sensitive nature of the information that parties submit to the registry. The Authority is committed to protecting the commercially sensitive information and personal information it receives or creates in the course of conducting its regulatory functions. In recognition of this commitment, the Authority, in addition to the regulatory requirements of confidentiality set out in the Resource Recovery and Circular Economy Act 2016 (section 57), has created an Access and Privacy Code that applies to its day-to-day operations, including the regulatory functions that it carries out.

Obligated material supply, collection, and resource recovery data will only be made public in aggregate form, to protect the confidentiality of commercially sensitive information.

The Authority will publish the names and contact information of all registered businesses – producers, service providers (collectors, haulers, processors, etc.), and producer responsibility organizations. The public will also have access to a list or method to locate any obligated material collection sites, as this information becomes available.

As part of its regulatory mandate, the Registrar will provide information to the public related to compliance and enforcement activities that have been undertaken.

The information that is submitted to the Registry will be used by the Registrar to confirm compliance and to track overall collection and management system performance. It will also be used by the Authority to update its policies and procedures and by the Ministry of Environment, Conservation and Parks for policy development.

Beginning October 1, 2021, producers of oil filters and non-refillable pressurized containers, or PROs acting on their behalf, are required to establish and operate a promotion and education program including the following:

• promote their collection and management services with respect to the type of HSP they are obligated for
• provide the following information on a website with respect to that type of HSP:
  • the location of each HSP collection site established or operated by the producer that is accessible to the public and the types of HSP accepted at each site
  • the location and date of each HSP collection event held by the producer and the types of HSP accepted at each event
  • a description of the collection services provided by the producer, other than HSP collection sites and HSP collection events
  • a description of how the producer manages that type of HSP after it is collected
  • create promotional and educational materials with respect to that type of HSP that include the following:
    • the website URL
    • a description of how that type of HSP is collected and managed
  • the producer shall make the promotional and educational materials available to retailers that supply that type of HSP, municipal governments and Indigenous communities, and shall solicit and consider feedback on how the promotional and educational materials can be improved
  • the producer shall promote each HSP collection event for that type of HSP in the local municipality or territorial district where it will be held for at least one week prior to the date of the event using a combination of two or more forms of media, including but not limited to:
    • local print publications
    • local print media
    • local radio
    • local signage or social media

Beginning October 1, 2021, producers, or PROs acting on their behalf, of oil containers, antifreeze, pesticides, solvents, paints and coatings are required to establish and operate a promotion and education program including the following:

• Promote their collection and management services with respect to the type of HSP they are obligated for
• Provide the following information on a website with respect to that type of HSP:
  • the location of each HSP collection site established or operated by the producer that is accessible to the public and the types of HSP accepted at each site
  • the location and date of each HSP collection event held by the producer and the types of HSP accepted at each event
  • a description of the collection services provided by the producer, other than HSP collection sites and HSP collection events
  • a description of how the producer manages that type of HSP after it is collected
• Create promotional and educational materials with respect to that type of HSP that include the following:
  • the address of the website
  • a description of how that type of HSP is collected and managed
• The producer shall make the promotional and educational materials available to retailers that supply that type of HSP, municipal governments and Indigenous communities, and shall solicit and consider feedback on how the promotional and educational materials can be improved
• The producer shall promote each HSP collection event for that type of HSP in the local municipality or territorial district where it will be held for at least one week prior to the date of the event using a combination of two or more forms of media, including but not limited to:
  • local print publications
  • local print media
  • local radio
  • local signage or social media

Beginning October 1, 2021, producers or PROs acting on their behalf, of mercury-containing devices are required to establish and operate a promotion and education program that:

• Promotes their collection and management services with respect to the type of HSP they are obligated for
• Provides the following information on a website with respect to that type of HSP:
  • the presence of mercury in that type of HSP
  • how to distinguish that type of HSP from similar products that do not contain mercury
  • the hazards to human health and the environment related to mercury
  • how consumers can properly dispose of that type of HSP
  • a description of the collection services provided by the producer under this Regulation for that type of HSP
  • a description of how the producer manages that type of HSP after it is collected under this Regulation
• Creates promotional and educational materials with respect to that type of HSP that include the following:
  • the address of the website
  • a description of how that type of HSP is collected and managed
• The producer shall make the promotional and educational materials available to retailers that supply that type of HSP or similar products that do not contain mercury, municipal governments, and Indigenous communities, and shall solicit and consider feedback from those retailers, municipal governments and Indigenous communities on how the promotional and educational materials can be improved

Producers of fertilizers have no collection requirements.

Beginning October 1, 2021, producers are obligated to:

• establish and operate a promotion and education program starting in 2022
• provide information on their website about how consumers can use, share and properly dispose of fertilizer with local requirements
• create promotional and education materials that include:
  • The website URL
  • A description of how consumers can use, share and properly dispose of fertilizer
• solicit, consider feedback from, and make the promotional and education materials available to:
  • Indigenous communities
  • Municipal governments
  • Retailers that supply fertilizers
• provide information to municipalities on innovative end-use options for fertilizers as an alternative to disposal

There are no promotion or education requirements for producers of refillable pressurized containers.

There are no promotion or education requirements for producers of refillable propane containers.

RPRA has developed a library of resources to support Registry users navigate the online system and meet their regulatory requirements. RPRA consistently adds to this pool of resources based on upcoming requirements, emerging needs, and questions we receive from stakeholders.

View Registry resources for each program:

• Batteries
• Blue Box
• Hazardous and Special Products
• ITT/AV
• Lighting
• Tires
• Excess Soil Registry
• Hazardous Waste Program Registry

For the 2024 performance report, all HSP processors are not required to report on their RER.

Amendments to the Hazardous and Special Products (HSP) Regulation have changed the RER requirements for the 2025 calendar year and going forward, depending on the material category:

• Category A (oil filters and non-refillable pressurized containers):

Effective in 2025, and going forward, processors of Category A materials are no longer required to calculate or report on their RER. Producers (or PROs on their behalf) are no longer required to work with processors that meet specified RERs.

• Category B (antifreeze, oil containers, paints and coatings and solvents, but not pesticides) and Category C (barometers, thermometers and thermostats):

In 2027, producers (or PROs on their behalf) must use a processor who met, at a minimum, the average RER specified in the table below in the calendar year two years prior for the type of HSP.

• Category D (fertilizers), Category E (refillable propane containers and refillable pressurized containers), and pesticides (Category B):

These materials do not have any RER requirements.

Amendments to the Hazardous and Special Products (HSP) Regulation have changed the RER reporting requirements, depending on the material category:

• Category A (oil filters and non-refillable pressurized containers):

Effective for the 2025 calendar year, and every year thereafter, producers (or PROs on their behalf) are no longer required to use processors that meet specified RERs.

• Category B: (antifreeze, oil containers, paints and coatings and solvents, but not pesticides) and Category C (barometers, thermometers and thermostats):

In 2027, producers (or PROs on their behalf) must use a processor who met, at a minimum, the average RER specified in the table below in the calendar year two years prior:

• Category D (fertilizers), Category E (refillable propane containers and refillable pressurized containers), and pesticides:

These materials do not have any RER requirements.

In accordance with the legislation (Resource Recovery Circular Economy Act 2016, section 57), the Authority is required to comply with strict confidentiality requirements. The Authority has also developed an Access and Privacy Code that applies to its day-to-day operations.

The Registry has been developed according to cybersecurity best practice principles. This includes VPN-based restrictions, staff training on all cybersecurity policies, staff access to the Registry on a strict role-requirement basis, and registry interface security features (example: two-factor authentication).

If the map is not showing any recycling locations near you, you can:

1. Try expanding your search by increasing the distance you’re willing to travel or modifying other filters.
2. If there still isn’t a recycling location near you, contact the waste management department at your municipality for proper disposal instructions.

This map provides locations for most materials captured under Ontario’s recycling programs, which are overseen by RPRA: batteries, electronics, household hazardous waste, lighting and tires. See below for more information on what to do with materials that aren’t displayed on the map. ​

Household hazardous waste​

Drop-off locations for some household hazardous waste, such as refillable propane containers, refillable pressurized containers, fertilizers and mercury-containing thermostats, thermometers and barometers, aren’t displayed on the map because they aren’t required (under the recycling program) to be reported to RPRA. ​

However, there may be locations that accept these materials for recycling that aren’t listed on RPRA’s Where to Recycle map. To find a location to dispose of refillable propane containers, refillable pressurized containers, fertilizers or mercury-containing thermostats, thermometers and barometers, contact one of the businesses below or visit their website: ​

• Mobius PRO Services​
• Offers services for refillable propane containers and refillable pressurized containers​
• Phone: 833-266-2487 | Email: info@mobiuspro.ca | Website​
• Product Care Association​
• Offers services for fertilizers and refillable propane containers​
• Website (includes a map with recycling locations)​
• Ryse Solutions Ontario Inc.​
• Offers services for fertilizers, refillable pressurized containers, refillable propane containers, barometers, thermometers and thermostats​
• Phone: 289-352-1200 | Email: info@ryseinc.ca | Website​
• Tank Traders​
• Offers services for refillable propane containers​
• Website (includes a map with recycling locations)​
• Thermostat Recovery Program​
• Offers services for thermostats​
• Website (includes a map with recycling locations)​

Other materials (e.g., organics, mattresses, textiles, etc.)​

If you need to recycle materials outside of the programs that RPRA oversees (e.g., organics, mattresses, textiles, etc.), please contact the waste management department at your municipality for proper disposal instructions.​

RPRA does not vet PROs before listing them on the website. Any business that registers as a PRO will be listed. Producers should do their own due diligence when determining which PRO to work with.

As of October 1, 2021, producers of refillable propane containers must establish and operate a call-in collection number for the following representatives to request a pickup:

• a council of the band
• a municipality that is not located in the Far North
• a reserve in the Far North
• a territorial district that is not located in the Far North
• a depot where refillable propane containers are collected, that is owned or operated by the Crown in right of Ontario and that is not located in the Far North

As of October 1, 2021, producers of mercury-containing barometers, thermometers and thermostats must provide a call-in service number for communities to call to request a pickup if requested by the following representatives:

• a council of the band
• a municipality not located in the Far North
• a territorial district that is not located in the Far North
• a depot owned or operated by the Crown not in the Far North

Producers shall make reasonable efforts to collect the HSP within one year of being notified by a representative of a council of the band located on a reserve in the Far North.

RPRA takes a risk-based and proportional approach to compliance. This approach focuses on the potential risks that arise from non-compliance and assessing those risks to guide the use of compliance tools and the deployment of resources to minimize risk and maximize compliance. Learn more about RPRA’s Risk-Based Compliance Framework.

As a provincial regulator, we have the following powers to bring non-compliant parties into compliance:

• Broad inquiry powers including authority to compel documents and data
• Inspections and investigations
• Audits
• Compliance Orders and Administrative Penalty Orders (amounts to be set in regulation once finalized)
• Prosecution

RPRA’s primary approach to compliance is through communications (C4C – Communicating for Compliance). RPRA communicates directly with obligated parties and informs them of their requirements and when and how they must be completed. A high degree of compliance is achieved with this approach.

RPRA considers free riders a high priority to the programs we administer and focuses compliance efforts on bringing free riders into compliance with the regulations.

See our FAQ to understand “What is a free rider?”, and “What do I do if I think a business is a free rider?”

A brand supply list is a list of brands of obligated products that a producer supplies to consumers in Ontario. A producer must provide a brand supply list that makes up their supply data annually to RPRA. Each program has different requirements regarding how a producer must submit a brand supply list. For more information, consult the applicable programs’ walkthrough guide or contact RPRA’s Compliance and Registry Team at 1-833-600-0530 or by emailing registry@rpra.ca.

If you select bank withdrawal as your method of payment, this authorizes the Resource Productivity and Recovery Authority to make a one-time withdrawal for the Registry invoice payment from the account you provided.

Bank Withdrawal – Important Terms:

• You have authorized RPRA to make one-time debits from your account. RPRA will obtain your authorization before any additional one-time or sporadic withdrawal is debited from your account. You have agreed that this confirmation may be provided at least three (3) calendar days before the first payment is withdrawn from your account. You have waived any and all requirements for pre-notification of the account being debited.
• Your payments are being made on behalf of a business.
• Your agreement may be cancelled provided notice is received thirty (30) days before the next withdrawal. If any of the above details are incorrect, please contact us immediately at the contact information below. If the details are correct, you do not need to do anything further and your Pre-Authorized Debits (PAD) will be processed. You have certain recourse rights if any debit does not comply with these terms. For example, you have the right to receive a reimbursement for any PAD that is not authorized or is not consistent with this PAD Agreement. To obtain more information on your recourse rights, contact your financial institution or visit www.payments.ca.

Please note:

• Registry invoices are considered due on receipt.
• Invoices are in CAD funds and payments must be sent in CAD.
• It may take 1-2 weeks for the involved banks to process your payment.

If you have questions relating to fee payment, contact our Compliance and Registry Team at registry@rpra.ca or call 647-496-0530 or toll-free at 1-833-600-0530.

Failure of an obligated party to meet a registration or reporting deadline may result in compliance action, including compliance orders, prosecutions or monetary penalties issued in accordance with the Administrative Penalties Guidelines.

In accordance with the Risk Based Compliance Framework, RPRA will communicate to obligated parties, via email, about their reporting requirements in advance of submission deadlines. RPRA will also send deadline reminders and notify missed deadlines to obligated parties prior to taking further compliance action.

For more guidance, read the new Late Registration or Report Submissions Compliance Bulletin.

No, where a producer is exempt, the regulatory obligations do not become the responsibility of the organization that is next in the producer hierarchy. The exempt producer remains the “producer” for those materials; they are just exempt from certain requirements under the regulation as set out in the relevant provisions providing for the exemption. This is the case in all RRCEA regulations.

No. Recycling drop-off locations displayed on the map cannot:​

• charge the public a fee to drop off materials that the location accepts.​
• refuse the drop-off of materials displayed on the map. However, recycling locations can request reasonable requirements when consumers drop off an item to ensure health and safety. For example, sites may require that used oil filters are dropped off in sealed containers, light tubes are taped together, etc.

If you are charged a fee or refused drop off, you can report an issue about that specific location to RPRA (see our other FAQ for further instructions).

If you experience an issue when dropping off your recyclables at a location displayed on the map, click the ‘Report an Issue’ link on that specific location. This link will open a form for you to fill out about the issue. RPRA’s Compliance Team will review the issue reported and take action, as necessary.​
​
You may report an issue to RPRA because the recycling location:  ​

• Charges you a fee to drop off materials accepted for recycling.​
• *Refuses to accept your materials for recycling (only applicable if your materials are in line with the examples provided on the map).​
• Displayed on the map does not actually exist.​
• Is not open to the public or does not accept the materials during its business hours.

*Note: Recycling locations can request reasonable requirements when consumers drop off an item to ensure health and safety. For example, sites may require that used oil filters are dropped off in sealed containers, light tubes are taped together, etc.

A collection site is required to:

• accept all used materials that are designated under the program the collection site operates under*,
• accept materials dropped off free of charge, and
• accept materials dropped off during regular business hours.

The amount and type of materials a collection site must accept varies by which recycling program they operate under.

*More information on what materials must be accepted for each recycling program can be found here.

Here are the lists of registered PROs:

Tire PROs

Battery PROs

ITT/AV PROs

Lighting PROs

Blue Box PROs

Hazardous and Special Products PROs

These lists will continue to be updated as new PROs register with RPRA.

Yes. PROs are private enterprises and charge for their services to producers.

Each commercial contract a producer enters with a PRO will have its own set of terms and conditions. It is up to the PRO and producer to determine the terms of their contractual agreement, including fees and payment schedule.

RPRA does not set the terms of the contractual arrangements between PROs and producers.

Yes. Producers and service providers can enter into contractual agreements with multiple PROs.

Under the Resource Recovery and Circular Economy Act, the Authority is required to provide an annual report to the Minister that includes information on aggregate producer performance, and a summary of compliance and enforcement activities. Under section 51 of the Act, the Registrar also is required to post every order issued on the Registry.

No, products or packaging designated as Hazardous and Special Products (HSP) are not obligated under the Blue Box Regulation. For example, primary packaging for paints and coatings are HSP and therefore not obligated as Blue Box materials.

Some packaging for HSP products may still be obligated. For example, the packaging that contains an oil filter is obligated as Blue Box materials.

Consult the HSP Regulation or the Compliance and Registry Team for further information.

If a producer or service provider needs to adjust the performance data reported to RPRA, they must contact the Compliance Team immediately by emailing registry@rpra.ca. Please include the following information in the email:

• The rationale for the change in the data
• Any data that supports the need for a correction (e.g., tonnage purchase or sale contract, audit)
• Any other information to support the change

While it is an offence to submit false or misleading information under the RRCEA, RPRA wants this corrected as quickly as possible to ensure that it has accurate performance data from all registrants.

RPRA can only receive these requests from the primary contact on the company’s Registry account. Your request for an adjustment will be reviewed by a Compliance and Registry Officer.