Frequently Asked Questions

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu How do I update my collection site business hours on the Where to Recycle map?

  Business hours are taken from Google Maps. If the information on Google Maps is incorrect, update your Google account information by following these steps. Note: there may be a delay between the time you update your information in Google and it showing on RPRA’s map.

  If the information on Google Maps is correct and not showing on the Where to Recycle map, request to change it through the map directly by:

  • looking up the location,
  • clicking the location,
  • clicking the ‘Report an issue for this location’ link, and
  • filling out the form by providing the correct business hours.

  

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu How do I update my collection site address on the Where to Recycle map?

  Only your PRO can update collection site addresses. Ask your PRO to remove the old address from their collection network and add the new address.

  The Compliance Team is unable to make changes to the address of a site that has been reported.

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu How do I update my collection site name on the Where to Recycle map?

  Collection site names are taken from Google Maps. If the name is wrong, request to change it through the map directly by:

  • looking up the location,
  • clicking the location,
  • clicking the ‘Report an issue for this location’ link, and
  • filling out the form by providing the correct name.

  

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu What collection sites appear on the Where to Recycle map?

  Collection sites for batteries, electronics, household hazardous waste, lighting, and tires that are reported by producers, or PROs on their behalf, appear on the map.

  Collection sites that are considered private (e.g. a recycling bin inside a business that is not accessible to the public) do not appear on the map.

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu What are the requirements for operating a collection site?

  A collection site is required to:

  • accept all used materials that are designated under the program the collection site operates under*,
  • accept materials dropped off free of charge, and
  • accept materials dropped off during regular business hours.

  The amount and type of materials a collection site must accept varies by which recycling program they operate under.

  *More information on what materials must be accepted for each recycling program can be found here.

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• Program: Hazardous and Special Products

  Topic: Producer , Registration , Registry

  Toggle the submenu When and how do I register with RPRA as an HSP producer?

  When to register as a producer 

  Producers of oil filters and non-refillable pressurized containers, oil containers, antifreeze, pesticides, refillable pressurized containers, solvents, paints and coatings  

  If the producer’s average weight of supply in 2018, 2019, 2020 was above the threshold in the table below, the producer was required to register with RPRA by November 30, 2021. Obligated producers who have not yet registered are out of compliance with the regulation and may face compliance action by RPRA. 

  If a producer was not required to register in 2021, they must register on or before July 31 of the first calendar year that they exceed the threshold in the table below. 

  Type of HSP	Average weight of supply from the previous three calendar years (tonnes)
  Oil Filters	3.5
  Non-refillable pressurized containers	3
  Antifreeze	20
  Oil Containers	2
  Paints and coatings	10
  Pesticides	1
  Refillable pressurized containers	8
  Solvents	3

  For assistance in calculating your average weight of supply, contact RPRA’s Compliance Team at registry@rpra.ca.  

  Producers of mercury-containing barometers, thermometers and thermostats, fertilizers and refillable propane containers

  If a producer met the definition of an HSP producer in 2021, they were required to register with RPRA by November 31, 2021.

  If you meet the definition of an HSP producer after November 31, 2021, you must register with RPRA within 30 days. 

  How to register as a producer

  1. Go to RPRA’s Registry at https://registry.rpra.ca/s/login/?language=en_US 
     • Note: The Registry will not work with the Internet Explorer web browser. Google Chrome is the recommended web browser to use.
  2. Click “Don’t have an Account? Create a new Account”.
  3. Follow the prompts to fill out your account details. 
     • Information needed at time of registration: 
       • CRA business number, business name, address, contact information, and 
       • Name, contact information of the person who will be responsible for completing registration.
  4. You’ll receive an email with a link to create your password.
  5. Select the program you want to enroll in.
  6. Submit a supply report with the total weight of each type of HSP that was supplied to consumers in Ontario in the previous years. 

  For more information and step by step instructions on how to submit a supply report, view our supply reporting guides here. 

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• Program: Hazardous and Special Products

  Topic: Producer , Reporting

  Toggle the submenu Am I considered a large or small producer for HSP supply data verification reporting?

  Large producers for supply data verification

  Producers whose average supply meets the large producer threshold in the below chart must submit a verification report for that reporting year.

  Example: Producers of oil filters that have an average weight of supply in their 2023 supply report that exceeds 100 tonnes are considered a large producer and must submit a verification report for oil filters in 2024.

  

  Small producers for supply data verification

  Producers who are below the threshold are considered small producers. Small producers are only required to submit a verification report but will be subject to inspections.

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Where to Recycle map

  Toggle the submenu Why aren’t all recycling locations in Ontario on the map?

  Under Ontario’s circular economy laws, businesses that produce or supply batteries, electronics, household hazardous waste, lighting, and tires are required to provide recycling locations and report them to RPRA. Only locations reported to RPRA appear on the map.

  Recycling locations you’re already aware of that don’t appear on the map most likely collect materials not listed above or are operated by a municipality who aren’t required to report recycling locations to RPRA.

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Compliance and Enforcement

  Toggle the submenu Can I appeal a Compliance Order issued to me?

  If a Compliance Order is issued to a registrant by the Registrar or a Deputy Registrar, or if the registrant receives a decision from a Deputy Registrar issued as a result of a Request for Review of an inspector’s order, the registrant can appeal the order to the Ontario Land Tribunal (OLT). The registrant must serve written notice of their intention to appeal to the Registrar or Deputy Registrar who made the order and to the OLT within 15 days of being served with the order. The notice must include:

  • The parts of the order that the appeal pertains to; and
  • The grounds on which the person appealing the order intends to rely at the hearing.

  The OLT will hold a hearing. The OLT may decide to confirm, vary, or revoke the order.

  After a matter is decided by the OLT, the registrant or RPRA may appeal the OLT’s decision to the Divisional Court, but only on a question of law and with leave (permission) of the Divisional Court. If a party obtains leave, the appeal of the OLT decision will be heard by the Divisional Court. This process is governed by the Rules of Civil Procedure. The OLT’s decision is not automatically stayed (put on hold) by an appeal to the Divisional Court, but a stay may be granted by the OLT or the Court.

  Note: This FAQ is for general information only and should not be considered legal advice. Please review the Resource Recovery and Circular Economy Act, 2016 and associated regulations for details.

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Compliance and Enforcement

  Toggle the submenu Can I request a review of a Notice of Intention to issue an Administrative Penalty Order served to me?

  Registrants who receive a Notice of Intention to issue an Administrative Penalty Order may request that the Registrar or a Deputy Registrar consider additional information before they decide to issue the order. A registrant may ask the Registrar or a Deputy Registrar to review:

  • Additional information related to the contravention;
  • Any information relevant to the determination of the penalty amount; or
  • Any actions you have taken to remedy the contravention since it occurred.

  The request must be made to the Registrar or a Deputy Registrar, in writing, within 21 days of the notice of intention being served on the registrant. All additional information and supporting documentation that the registrant would like the Registrar or Deputy Registrar to consider should be included in the request.

  The Registrar or Deputy Registrar must then consider the information in the request and determine whether or not to issue an order. If the Registrar or Deputy Registrar decides not to issue the order, they must notify the registrant of this decision.

  See RPRA’s Administrative Penalties Guideline for further information or the FAQ: ‘Can I appeal an Administrative Penalty Order issued to me?’ for information on appealing an administrative penalty order.

  Note: This FAQ is for general information only and should not be considered legal advice. Please review the Resource Recovery and Circular Economy Act, 2016 and associated regulations for details.

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