Frequently Asked Questions

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Where to Recycle map

  Toggle the submenu What if there isn’t a drop-off location on the Where to Recycle map near me?

  If the map is not showing any recycling locations near you, you can:

  1. Try expanding your search by increasing the distance you’re willing to travel or modifying other filters.
  2. If there still isn’t a recycling location near you, contact the waste management department at your municipality for proper disposal instructions.

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Where to Recycle map

  Toggle the submenu Where does the recycling location data on the Where to Recycle map come from?

  The recycling locations that appear on the map are reported to RPRA by businesses that run the recycling systems in Ontario.

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Where to Recycle map

  Toggle the submenu Where does the data on the Where to Recycle map come from?

  The recycling locations that appear on the map are reported to RPRA by PROs (or producers managing their own collection networks) as the administrators of the collection systems. The public collection activities that PROs report in their registry account are uploaded to the map in near real-time.

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• Program: Hazardous and Special Products

  Topic: First Nation communities

  Toggle the submenu What producer-run recycling programs can remote or fly-in First Nation communities in Ontario access?

  All remote and fly-in First Nation communities can access the Hazardous Special Products (HSP, formerly known as Household Hazardous Waste) producer-run program.

  All other producer-run recycling programs are only accessible to communities south of the Far North Boundary.

  For more information about recycling programs in First Nation Communities, visit our Recycling in First Nation Communities webpage.

  Also see our FAQ: ‘What is the Far North Boundary?’

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: General , Registry

  Toggle the submenu How can I change an email address in the registry?

  If you need to change an email address in your registry account, please contact the Compliance Team at registry@rpra.ca. Registry users cannot update email addresses themselves; this can only be completed by RPRA.

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: General , Registry

  Toggle the submenu Who can reset passwords in the registry?  

  Account admins can manage password resets for all active users in the account. Primary users are also able to manage password resets, but only for active users within the programs they are the primary user for. If secondary users require a password reset, they can reach out to the account admin or primary user to do so. 

  See FAQ: How can I reset a password in the registry? 

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: General , Registry

  Toggle the submenu How can I reset a password in the registry?

  The account admin or primary user navigates to the program homepage of which the user requiring a password reset is enrolled in. The account admin or primary user then clicks their username at the top right of the page to show the drop-down list and selects Manage Users. 

  In the Active Users table, the account admin or primary user clicks Reset Password on the row for the user they want to reset the password for and clicks Confirm. 

  The user’s password has now been reset. They will receive an email with a password reset link. 

  Note: the password reset link will expire within 24 hours. If the link expires before the user creates a new password, the account admin or primary must click “Reset Password” again to restart the process. 

  See the FAQ: Who can reset passwords in the registry?  

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu Can a producer choose to work with an external consultant?

  Producers are obligated parties under the Resource Recovery and Circular Economy Act and are ultimately responsible for their data submitted through RPRA’s Registry. Producers can choose to contract with an external consultant to support their data submission, but third parties have limited permissions in the Registry as they are not regulated parties.

  A producer can choose to assign a primary or secondary user profile in their Registry account to an external consultant. An external consultant may submit supply data reports and/or pay registry fees on the producer’s behalf.

  External consultants cannot submit and/or sign registration, executive attestations, account admin changes or supply data adjustment documentation on behalf of a producer. External consultants cannot be account admins, nor can they manage a PRO within the Registry on behalf of a producer.

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• Program: Batteries , Hazardous and Special Products , ITT/AV

  Topic: PRO , Producer , Reporting

  Toggle the submenu Who does RPRA consider an acceptable verifier/qualified person?

  A Verifier can be an individual, either an employee of the business or a hired third-party (including a PRO), who has one of the following designations and is not the same person who prepared the supply report:

  • CPA (Chartered Professional Accountant) in Canada or CPA (Certified Public Accountant) in the US
  • ACCA (Association of Chartered Certified Accounts) Qualification
  • CIA (Certified Internal Auditor)
  • CPB (Certified Professional Bookkeeper) in Canada
  • RPA (Registered Professional Accountant) in Canada

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Producer

  Toggle the submenu Where a producer is exempt, do the obligations for the materials for which they are the producer become the responsibility of the organization that is next in the producer hierarchy?

  No, where a producer is exempt, the regulatory obligations do not become the responsibility of the organization that is next in the producer hierarchy. The exempt producer remains the “producer” for those materials; they are just exempt from certain requirements under the regulation as set out in the relevant provisions providing for the exemption. This is the case in all RRCEA regulations.

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