Frequently Asked Questions

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu How do I update my collection site business hours on the Where to Recycle map?

  Business hours are taken from Google Maps. If the information on Google Maps is incorrect, update your Google account information by following these steps. Note: there may be a delay between the time you update your information in Google and it showing on RPRA’s map.

  If the information on Google Maps is correct and not showing on the Where to Recycle map, request to change it through the map directly by:

  • looking up the location,
  • clicking the location,
  • clicking the ‘Report an issue for this location’ link, and
  • filling out the form by providing the correct business hours.

  

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu How do I update my collection site address on the Where to Recycle map?

  Only your PRO can update collection site addresses. Ask your PRO to remove the old address from their collection network and add the new address.

  The Compliance Team is unable to make changes to the address of a site that has been reported.

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu How do I update my collection site name on the Where to Recycle map?

  Collection site names are taken from Google Maps. If the name is wrong, request to change it through the map directly by:

  • looking up the location,
  • clicking the location,
  • clicking the ‘Report an issue for this location’ link, and
  • filling out the form by providing the correct name.

  

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu What collection sites appear on the Where to Recycle map?

  Collection sites for batteries, electronics, household hazardous waste, lighting, and tires that are reported by producers, or PROs on their behalf, appear on the map.

  Collection sites that are considered private (e.g. a recycling bin inside a business that is not accessible to the public) do not appear on the map.

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• Program: Batteries , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Municipalities , PRO , Where to Recycle map

  Toggle the submenu What are the requirements for operating a collection site?

  A collection site is required to:

  • accept all used materials that are designated under the program the collection site operates under*,
  • accept materials dropped off free of charge, and
  • accept materials dropped off during regular business hours.

  The amount and type of materials a collection site must accept varies by which recycling program they operate under.

  *More information on what materials must be accepted for each recycling program can be found here.

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• Program: Batteries , Hazardous and Special Products , ITT/AV

  Topic: PRO , Producer , Reporting

  Toggle the submenu Who does RPRA consider an acceptable verifier/qualified person?

  A Verifier can be an individual, either an employee of the business or a hired third-party (including a PRO), who has one of the following designations and is not the same person who prepared the supply report:

  • CPA (Chartered Professional Accountant) in Canada or CPA (Certified Public Accountant) in the US
  • ACCA (Association of Chartered Certified Accounts) Qualification
  • CIA (Certified Internal Auditor)
  • CPB (Certified Professional Bookkeeper) in Canada
  • RPA (Registered Professional Accountant) in Canada

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Disposal facility , Hauler , PRO , Processor , Producer , Refurbisher , Registration , Reporting , Retreader

  Toggle the submenu Does RPRA accept requests for extending registration or reporting deadlines?

  No. Effective February 6, 2023, RPRA will no longer accept requests for extensions to registration or reporting deadlines. Obligated parties should make every effort to ensure they meet all submission deadlines as part of their obligations under their associated regulation.

  For more guidance, read the Late Registration or Report Submissions Compliance Bulletin.

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Disposal facility , Hauler , PRO , Processor , Producer , Refurbisher , Reporting , Retreader

  Toggle the submenu What are the potential consequences of late reporting?

  Failure of an obligated party to meet a registration or reporting deadline may result in compliance action, including compliance orders, prosecutions or monetary penalties issued in accordance with the Administrative Penalties Guidelines.

  In accordance with the Risk Based Compliance Framework, RPRA will communicate to obligated parties, via email, about their reporting requirements in advance of submission deadlines. RPRA will also send deadline reminders and notify missed deadlines to obligated parties prior to taking further compliance action.

  For more guidance, read the new Late Registration or Report Submissions Compliance Bulletin.

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• Program: Blue Box , Hazardous and Special Products

  Topic: Collection systems , PRO , Processor , Producer

  Toggle the submenu Do I dispose of my empty paints cans, pesticides, solvents and fertilizers at Blue Box collection sites or HSP collection sites?

  Paints, pesticides, solvents fertilizers obligated under the HSP Regulation along with their primary packaging must be accepted at collection sites collecting the corresponding material. For instance, empty paint cans and pesticide aerosols obligated under the HSP Regulation must be accepted at collection sites collecting paint and pesticides.

  See our FAQ to understand “Under the HSP Regulation, is the packaging of antifreeze, pesticides, solvents, paints and coatings obligated?” and “Are containers that are obligated under the HSP Regulation obligated as Blue Box materials?“

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting

  Topic: PRO , Producer , Registry

  Toggle the submenu Why can’t I see the Manage PRO widget to add my PRO choice?

  The Manage PRO option will appear on the dashboard below your list of supply data reports when your supply data reporting is complete and if you have management requirements. If your supply data reporting is below the supply exemption threshold you will not have management requirements, and therefore not need to assign a PRO to assist with your obligations.

  Also note that Account Admin are the only portal users that can manage your PRO’s responsibility, so this widget is not viewable to primary and secondary users.

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