Frequently Asked Questions

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• Program: Batteries , Blue Box , Excess Soil , Hazardous and Special Products , Hazardous Waste , ITT/AV , Lighting , Tires

  Topic: General , Registry

  Toggle the submenu How can I reset a password in the registry?

  The account admin or primary user navigates to the program homepage of which the user requiring a password reset is enrolled in. The account admin or primary user then clicks their username at the top right of the page to show the drop-down list and selects Manage Users. 

  In the Active Users table, the account admin or primary user clicks Reset Password on the row for the user they want to reset the password for and clicks Confirm. 

  The user’s password has now been reset. They will receive an email with a password reset link. 

  Note: the password reset link will expire within 24 hours. If the link expires before the user creates a new password, the account admin or primary must click “Reset Password” again to restart the process. 

  See the FAQ: Who can reset passwords in the registry?  

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• Program: Batteries , Blue Box , ITT/AV , Lighting , Tires

  Topic: General , Management activities , Producer

  Toggle the submenu How can I ensure that my products or packaging are collected and sent for management when I don’t know where they end up once a consumer discards them?

  Producers are not required to collect and manage their own branded products and materials. Instead, a producer is expected to collect and manage a portion of similar materials in Ontario. The portion of material that a producer collects and manages is known as their minimum management requirement. A minimum management requirement, which is set based on calculations outlined in the applicable Regulation, is the weight of the products or packaging that the producer must ensure is collected and managed. The calculated amount is proportionate to the weight of materials that producer supplied into the province.

  For example, a producer who supplied laptops into Ontario does not need to collect and manage their own branded laptops. Instead, they must ensure that they collect and manage an equivalent weight of information technology, telecommunications, and audio-visual equipment (ITT/AV) materials.

  Similarly, a producer who supplied cardboard boxes into Ontario does not need to collect and manage those exact cardboard boxes. Rather, they need to ensure that an equivalent weight of paper is collected and managed.

  Almost all producers will work with producer responsibility organizations (PROs) for the purposes of meeting their obligations to collect and manage materials. PROs establish collection and management systems across Ontario for different material types. A producer can meet their obligations to collect and manage materials by entering into a contract with a PRO to provide these services on their behalf.

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Producer , Registration , Registry , Reporting , RPRA Program and Registry Fees

  Toggle the submenu Can a producer choose to work with an external consultant?

  Producers are obligated parties under the Resource Recovery and Circular Economy Act and are ultimately responsible for their data submitted through RPRA’s Registry. Producers can choose to contract with an external consultant to support their data submission, but third parties have limited permissions in the Registry as they are not regulated parties.

  A producer can choose to assign a primary or secondary user profile in their Registry account to an external consultant. An external consultant may submit supply data reports and/or pay registry fees on the producer’s behalf.

  External consultants cannot submit and/or sign registration, executive attestations, account admin changes or supply data adjustment documentation on behalf of a producer. External consultants cannot be account admins, nor can they manage a PRO within the Registry on behalf of a producer.

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• Program: Batteries , Hazardous and Special Products , ITT/AV

  Topic: PRO , Producer , Reporting

  Toggle the submenu Who does RPRA consider an acceptable verifier/qualified person?

  A Verifier can be an individual, either an employee of the business or a hired third-party (including a PRO), who has one of the following designations and is not the same person who prepared the supply report:

  • CPA (Chartered Professional Accountant) in Canada or CPA (Certified Public Accountant) in the US
  • ACCA (Association of Chartered Certified Accounts) Qualification
  • CIA (Certified Internal Auditor)
  • CPB (Certified Professional Bookkeeper) in Canada
  • RPA (Registered Professional Accountant) in Canada

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• Program: ITT/AV

  Topic: Producer , Registration , Registry , Reporting

  Toggle the submenu What information is required for producers of ITT/AV to register with RPRA?

  Producers of ITT/AV equipment need to provide the following information when registering in RPRA’s Registry:

  • Business information (e.g. business name, contact information)
  • The year you began marketing or selling ITT/AV equipment into Ontario
  • Any PROs you are contracted with
  • Your annual ITT/AV Supply Report

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Producer

  Toggle the submenu Where a producer is exempt, do the obligations for the materials for which they are the producer become the responsibility of the organization that is next in the producer hierarchy?

  No, where a producer is exempt, the regulatory obligations do not become the responsibility of the organization that is next in the producer hierarchy. The exempt producer remains the “producer” for those materials; they are just exempt from certain requirements under the regulation as set out in the relevant provisions providing for the exemption. This is the case in all RRCEA regulations.

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• Program: ITT/AV

  Topic: Producer , Registry , Reporting

  Toggle the submenu For annual supply reporting verification, how do I know if I am a small or large ITT/AV producer?

  For the purposes of ITT/AV supply reporting verification:

  • “Large ITT/AV producer” means an ITT/AV producer with a minimum management requirement greater than or equal to 200,000 kilograms in the previous calendar year.

  To view your management requirements, log into your Registry account, download a copy of your previous year’s Supply Report and review the section with your minimum management requirements for your reporting year.

  Beginning in 2023, only large producers are required to submit a Supply Data Verification Report. Small producers will no longer be required to submit a verification report but will be subject to inspections. Review the Registry Procedure – Verification and Audit for more information.

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Collection systems , Producer

  Toggle the submenu Can a producer collect products or materials that are not designated under RRCEA regulations?

  Yes, a producer, a PRO (producer responsibility organization) on behalf of a producer, or a service provider on behalf of either party, can collect any product or material (including materials or products that are not designated under the Resource Recovery and Circular Economy Act, 2016 (RRCEA)). For example, a battery producer may choose to collect batteries that weigh over 5kg; a tire producer may choose to collect bicycle tires; or a Blue Box producer may choose to collect books.

  Products or materials that are not designated under RRCEA regulations cannot be counted towards meeting a producer’s collection or management requirements under RRCEA.

  If designated materials are co-collected with materials that are not designated, a person must use a methodology or process acceptable to the Authority to account for those materials. Anyone considering this can contact the Compliance Team to discuss at registry@rpra.ca or 833-600-0530.

  For example, if bicycle tires are collected at the same time as automotive tires, they must be accounted for separately both when collected and when sent to a processor.

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Disposal facility , Hauler , PRO , Processor , Producer , Refurbisher , Registration , Reporting , Retreader

  Toggle the submenu Does RPRA accept requests for extending registration or reporting deadlines?

  No. Effective February 6, 2023, RPRA will no longer accept requests for extensions to registration or reporting deadlines. Obligated parties should make every effort to ensure they meet all submission deadlines as part of their obligations under their associated regulation.

  For more guidance, read the Late Registration or Report Submissions Compliance Bulletin.

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• Program: Batteries , Blue Box , Hazardous and Special Products , ITT/AV , Lighting , Tires

  Topic: Disposal facility , Hauler , PRO , Processor , Producer , Refurbisher , Reporting , Retreader

  Toggle the submenu What are the potential consequences of late reporting?

  Failure of an obligated party to meet a registration or reporting deadline may result in compliance action, including compliance orders, prosecutions or monetary penalties issued in accordance with the Administrative Penalties Guidelines.

  In accordance with the Risk Based Compliance Framework, RPRA will communicate to obligated parties, via email, about their reporting requirements in advance of submission deadlines. RPRA will also send deadline reminders and notify missed deadlines to obligated parties prior to taking further compliance action.

  For more guidance, read the new Late Registration or Report Submissions Compliance Bulletin.

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